Genesys Company Updates | Glassdoor

Company Updates

  • Read Olivier Jouve's blog that talks about what you can do to stay accountable amidst increasing AI in the workplace.

  • Formal apprenticeships allow new employees to form relationships with more experienced workers. Read what Genesys Chief People Officer, Tracy Cote says is crucial in regards to apprenticeship in the Forbes article.

  • Reach customers in real-time with WhatsApp native integration to #PureCloud. Whether its inbound inquiries or outbound alerts, provide the best customer service experience with WhatsApp and PureCloud. Learn more

  • Ingrid seized a moment that not only helped her customer but every customer that would follow. This is her #CXHeroes story.

    When Policies Don't Work: One CX Hero Lobbies for Change | Genesys

    Ingrid Skjærseth loves to travel. It's her passion. Ingrid also loves a challenge and considers herself rather tenacious. That's why she was drawn to Ving, an Oslo, Norway-based travel company. The job is demanding and presents a challenge. And with a love of traveling, it seemed like the perfect career path.

  • The story of US-based start-up, Activus Connect, is a great example of how an entrepreneurial spirit can win big. Read the blog:

    Imagine if... A start-up could get enterprise-grade customer experience technology on Day One | Genesys

    The customer experience space is alive with entrepreneurs - bright minds who've spotted a gap in the market and come up with a disruptive play or mind-blowing product. Sadly, many of those ideas never see the light of day. Often, the latest and greatest technology enablers are perceived as too expensive and only available to organizations with deep pockets.

  • Tracy Cote, chief people officer at Genesys, says in a new Forbes article that when it comes to workplace discrimination, it’s important to “figure out what the systemic issues are by listening to your people.” Read the blog for nine other tips.

    Spotted Workplace Discrimination? 10 Next Steps HR Professionals Should Take

    Discrimination in the workplace takes many forms, but while some types of discrimination are readily apparent, others may be less obvious. As HR professionals, it's important to spot the signs of both overt and subtle discrimination to maintain a positive work environment.

  • Our company-wide gender-diversity-and-inclusion campaign is a "breath of fresh air" for #TeamGenesys. Hear from Chief People Officer Tracy Cote and others on how far we’ve come and where we’re heading when it comes to building a diverse workplace.

  • Do you want to see what's What's new Genesys PureConnect for 2019? Read our blog for all the details.

    What's New with the Genesys PureConnect App in First-Half 2019 | Genesys

    Every business looks for ways to improve customer experience. It has become a primary differentiator for all of us in this age of artificial intelligence (AI). And there are many ways to achieve that differentiation. That's why the Genesys® PureConnectTM application is more than an all-in-one solution - right out of the box.

  • We are amazed by #CXHeroes who made every moment count in our journey together to deliver the world's best customer experiences.

    Read Bruce Eidsvik, SVP Marketing blog, Highlighting the Human Touch in Customer Service

    CX Heroes: Highlighting the Human Touch in Customer Service | Genesys

    Like most people, I notice-and appreciate-great, authentic customer service. And, I know that being on the frontline of the customer service business can be a hard and thankless task at times. So, when I do receive great customer service, I make a personal effort of recognizing it.

  • We want to welcome Tony Bates as the new CEO of Genesys. Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. We are excited to have him be a part of our journey.

    Hear the welcome message from Paul Segre, Chairman here:

    Genesys Appoints Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

    Genesys® (, the global leader in omnichannel customer experience and contact center solutions, announces Tony Bates as its new CEO, effective May 6, 2019. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling.

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