Check out your Company Bowl for anonymous work chats.
“Janis Johnson is on top of her game every day,” wrote a ProVest team member in their Award for Excellence nomination. Janis has worked in our Greenacres, Florida, office since 2020, supporting our collections work as a server liaison. According to her manager, Janis is always willing to jump in when any department needs help. “The word ‘No’ is not in her vocabulary. We particularly value her ability to learn new tasks, to complete her work on time and with attention to detail, and to do so with a positive attitude.” Janis received multiple nominations for this award, a testament to her work ethic and dedication. We are grateful Janis is on our team, delivering quality work to our many clients. Congratulations!
"Michelle Fabry is one of the best people I have worked with. She is always there to help and will put other people before herself," a ProVest coworker wrote when nominating Michelle for our internal Award for Excellence. This month, Michelle celebrates her 19th anniversary at ProVest! She is a capable software product owner and oversees a variety of applications. Her colleagues' said Michelle is: A great teacher who took on training several new team members and continued to perform well herself. She is professional and composed. Michelle tackles challenging assignments and is a problem solver. A colleague commented, "I strive to become the asset she is to ProVest. I'm happy to call Michelle a colleague!" Finally, another nominator offered this praise: "Michelle's work ethic and ability to navigate multiple hurdles simultaneously has consistently astonished me. She doesn't shy away from tasks and has instilled that drive within her coworkers. This is why Michelle deserves this award in my eyes." We are proud to have Michelle on our team, and we were pleased to honor her with an Award for Excellence.
Charlie Rackett joined our company in 2019 at our Tampa office, supporting our collection clients. During his tenure, he became a star player. We are happy to give him our Award for Excellence for living our values. His colleagues were effusive in their praise: Charlie is, hands down, the most knowledgeable person I work with. He understands the process from start to finish. His attention to detail and ability to troubleshoot and solve problems are top-notch. His efforts ensure my team’s days are easier and more productive. Charlie understands our piece of civil process from start to finish, the documents and their meaning, and has strong attention to detail. His careful reviews ensure the documents are error-free before they are sent to the e-filing team, saving us time and the client unnecessary rejections/fees. His efforts help us all win. Charlie is one of the best—the top producer on the team. Charlie updates the team with court delays and escalations and has the highest production numbers daily. He’s one of the first to arrive and the last to leave. Charlie has a positive attitude and is eager to help with any task. He can also provide the perfect meme to inspire, motivate, or make light of any situation. He is a blessing to have on the team! Fun and hard working—that’s our Charlie! We are proud to recognize his teamwork and accomplishments.
Early this month, ProVest’s Joel Rosenthal joined the National Creditors Bar Association's Nathan D. Willner, Esq. for a webinar in their Coffee Talk series: “FED Q3 Bankcard Data Indicates Higher Charge-Offs Continuing.” Watch their discussion to learn how FED data strongly predicts volume. Firms should plan for likely increases through 2025.
Everyone deserves to feel respected, valued, and safe to participate in a diverse environment. At ProVest, you feel comfortable being yourself in our cross-generational teams,” said Director of Process Management Sherri Moseman. “We value transferable skills that support our clients and enable development for internal mobility.” According to Sherri, ProVest is a special place. “Our executive team fosters a culture of connection. I believe that is why turnover is low. We collaborate with clients and identify gaps and bottlenecks as the legal industry evolves and technology enhances our processes. Our leaders understand the importance of cross-functional teams and how much stronger we are when we work together.” Sherri has worked in the service of process industry for 16 years. “I started in the legal field long before electronic filing, mobile apps, electronic signatures, or video notaries. I’m lucky to work with the best clients in the world. We navigate changes together, such as artificial intelligence, automation, remote work, data privacy laws, and a pandemic! We do our best to anticipate our clients’ needs and make organizational changes to keep up with the industry’s evolution. We focus on developing technical approaches to streamline processes with a focus on ethics and quality. We know what our clients need today and look ahead at compliance pieces they will need in the future.” We are grateful for Sherri, our dedicated ProVest team, and our loyal clients.
Our Tampa team members affectionally refer to Infrastructure Engineer Javier Cruz as "The Man of Many Talents." Javier joined ProVest in 2002. His 21 years make him the 12th most-tenured employee at ProVest. It's no wonder he was honored with our prestigious Award for Excellence. Here's what his coworkers wrote: "He is always willing to lend a helping hand to his teammates and diligently handles a high volume of work. Javier's kind and dedicated personality is evident in his interactions with his colleagues." "Javier always helps users when they ask and proactively works through issues. He is hardworking and has never been one to say, 'Not my Job.' He jumps in to help." "His knowledge and expertise go far beyond what is expected of him. Javier strives to do a great job and always does." Congratulations, Javier. ProVest, our team members and clients are better for your experience, collaborative style, and willingness to find solutions.
We are pleased to recognize Carlos Vidal with our Award for Excellence. Carlos works in our IT department and was recently promoted to Junior Product Owner. He joined ProVest in July 2022. Here’s what his coworkers said: “One of the best things about Carlos is that he puts people first. He understands the importance of maximizing our team’s productivity. When team members encounter IT issues, he responds quickly and gets to the right solution.” Carlos rocks our Putting People First principle. “He has earned our trust by always doing his best to understand our IT needs. He is an exceptional team player and never feels that any job is beneath him.” “Carlos is a great teammate. I feel lucky that he is part of the ProVest team. IT roles are demanding and critical positions that deserve recognition—Carlos's contributions to our organization definitely merit recognition!” Thank you, Carlos, for your dedication to your IT work and for helping your teammates with their IT needs—and always with a smile. Congratulations on your well-deserved ProVest Award for Excellence and your promotion.
We were proud to present Larry Burtin in our Lombard, Illinois, office with a ProVest Award of Excellence for living our company’s Guiding Principles. Larry began his ProVest career in November 2009. He is a key contributor in our Illinois market and a trusted team member who provides excellent service to our clients. Read what his colleagues wrote: “Larry is a great team member with many admirable qualities that make him an asset to the company. He is a hard worker who goes above and beyond to meet his targets and deadlines. He is always willing to lend a helping hand to his teammates and diligently handles a high volume of work. Larry’s kind and dedicated personality is evident in his interactions with colleagues. Larry has been with the company for many years, which is a testament to his loyalty and commitment to the organization. He is a valuable team member contributing greatly to the company’s success.” Way to go, Larry! You embody all four of our principles: Integrity and Ethics, Earned Trust, People First, and Exceptional Together.
Today we are giving a shout-out to our Cincinnati, Ohio, office team and Matt Faul, a recent Award for Excellence winner. Matt joined ProVest in 2016. He will likely have all your answers if you need information about our Ohio market. Matt’s colleagues describe him as approachable, respectful, helpful, dependable, and friendly. His nomination speaks to our Exceptional Together and People First principles. "Matt is the most knowledgeable and helpful colleague I've ever had the pleasure to work with. He will always answer any question you present to him. He will find it for you even if he doesn't know the answer immediately. I have watched Matt stop his busy schedule to help me and our entire team." Matt said, “I greatly appreciate receiving the Award for Excellence from ProVest. With ever-changing regulations and guidelines, it takes teamwork to meet and exceed our clients' expectations. ProVest, as an organization, promotes and fosters a teamwork environment that I’m proud to be a part of. While each day brings new challenges, the pro teamwork environment allows us to thrive, even under the most challenging situations.”
Congratulations to Tampa-based Melisa Oliveras for receiving our Award of Excellence. Melisa joined ProVest 17 years ago, and is responsible for printing and routing papers to ProVest’s process servers throughout the county. One of the most challenging markets she is responsible for is Tennessee, which must be handled carefully because original documents are required for service. According to one nomination, “Three things have not changed since I met Melisa: her work ethic, her integrity, and the trust that her teammates, as well as other departments, have in her to complete her work.” Melisa is a consummate professional who capably handles a heavy workload. Another person wrote, “Instead of getting frazzled, she puts a plan into place to get our work out—and with a smile and pleasant disposition.” Another person wrote, “Melisa sets a good example for all of us, work and health-wise, especially regarding eating better and exercising.” Please join us in congratulating Melisa on her hard work and dedication to her colleagues and clients. She’s a key contributor with admirable professionalism and teamwork.
