Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.
Here at Example Co., we are a leading company in our industry in the metro area. We have a 4.1 rating on Glassdoor from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Example Co. is a great place to grow your career. You'll be glad you applied to Example Co.