The job of a customer service agent, also known as a customer service representative, is to offer support to customers who have questions, concerns, problems, or who want to purchase a product or service. Some customer service agents work from home and communicate with clients on the phone, by email, through online chat programs, or even on social media. Other agents work in a call center or at an office. Customer service agents may be the only contact a customer has with a company, so it's important that they make the experience as positive as possible.
A customer service agent needs a minimum of a high school diploma or GED, but many companies prefer to hire agents who have sales experience or an undergraduate degree. The most successful customer service agents are conversational, but know how to identify the needs of customers and resolve problems. An agent should always be professional, courteous and polite even in stressful circumstances.
Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.