I applied online. The process took 2 weeks. I interviewed at CarMax in Feb 2010
Interview
I was job searching from out of town, looking to move to Kansas City. I let CarMax know about this and they were extremely accomadating, working with my limited in-town schedule.
The online application is pretty long, and when I got here, the first thing I did was fill out anoth questionnaire. I then had a pre screening interview with one of the managers, just a few questions. The next portion of the interview was with two manager of different departments. It was mostly behavioral interview type questions, followed by role play with me as a consultant and them as the customers.
The managers interviewing me were very nice and did a good job of making me feel at ease.
The second interview was done on a different date, and was with the general manager and the manager whose team I would be on. They were also really good about not making me feel nervous. After the interview I did a drug test, but I believe that normally the drug test comes later. I just did it that day since I was in from out of town and wouldn't be able to come back later.
Interview questions [1]
Question 1
We were asked to do a role play where I would be the consultant and try to sell them a car.
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?