I applied through college or university. The process took 1 day. I interviewed at Selfridges in Jul 2008
Interview
Applied with CV at a job fair at university and was given a date to attend interview. First stage was a selling challenge that involved role play to evaluate selling skills. After that there was a 1:1 interview with the usual competency based questions.
email invite to a link where you answer video recorded questions, scenario questions that test what you do in situations, in person interview at the store where your asked similar questions
Straight forward, customer-first centric, 3 stage process: Scenario questions at application stage, video interview (record & submit), & face-to-face interview.
Most questions are seeing how you would put the customer first in scenarios & going beyond for customer service.
Interview questions [1]
Question 1
* Describe one time you went beyond for customer service
* What is an extraordinary customer service experience to you?
that required a lot of thinking and problem solving. But the interviewer was super nice and made me feel super comfortable but I think I should have practiced abit more
