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Airbnb

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Airbnb

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Airbnb FAQ

Have questions about working at Airbnb? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Airbnb.

All answers shown come directly from Airbnb Reviews and are not edited or altered.

64 English questions out of 64

May 15, 2020

What is paid time off like at Airbnb?

Pros

(Pre COVID-19) Free food, 3% 401k matching, decent stock options (if the company ever goes public), decent PTO options, flexible managers, dogs in the office, cool office space, diverse, travel benefits, mental health benefits

Cons

Very disorganized, most employees have never had a corporate job and very much act like they're straight out of college, does not value introverts, weak WFH policy, dogs in the office, lots of money spent on office space, loud place to work (not great if you like a more peaceful or serious work environment), defensive toward anyone questioning policy or procedure, poor training

Advice to Management

Spend less money on "cool place to work" and more on investing in your employees. Train them better, prepare them, value them. Organize your systems and try to think proactively vs retroactively.

19) Free food, 3% 401k matching, decent stock options (if the company ever goes public), decent PTO options, flexible managers, dogs in the office, cool office space, diverse, travel benefits, mental health benefits

May 15, 2020

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September 15, 2020

Does Airbnb offer massages?

Pros

Fresh environment, strong culture based in core values. Nice office, open space and free breakfast besides several engaging events to keep the motivation up.

Cons

Some roles had no professional growth opportunities and most of the times a lateral move had to be considered when feeling stocked. Salaries could definitely be more competitive within the market. Blocked vacation dates during high season (March, June, July, December). Stressful role during those seasons.

Advice to Management

Investing in really preparing the guest experience specialists by sending them to the destinations that they would work with or are specialized in, to gain more expertise and to meet the guest's expectations about destination knowledge. Hiring enough employees per team to avoid a huge volume of arrivals, black out vacations dates and that reduced the high quality standards advertised to the guests when booking their villas.

Nice office, open space and free breakfast besides several engaging events to keep the motivation up.

September 15, 2020

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August 14, 2021

Does Airbnb offer relocation assistance?

Pros

great package of benefits; care about people; nice meeting rooms; flexibility with working time; people oriented

Cons

salary of some foundation positions can be very uncompetitive; a lot of projects are pending due to pandemic

great package of benefits;

August 14, 2021

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January 4, 2022

Does Airbnb offer dental insurance?

Pros

Good benefits: breakfast, lunch, bonuses, 2000$ coupons to spend on Airbnb annually , health insurance, dental insurance and so on. Friendly and nice peers, nice environment, I specially loved the values of the company and how the community believed in them, though then the company started to get focused on hotels/property managers and for this reason some hosts felt a lil bit out of place.

Cons

In the beginning promotions were almost mandatory, after a few years it was hard to be promoted. The company expanded its products to different sectors, and I think they lost the essence.

Good benefits: breakfast, lunch, bonuses, 2000$ coupons to spend on Airbnb annually , health insurance, dental insurance and so on.

January 4, 2022

See answer

May 6, 2021

Does Airbnb offer family leave?

Pros

The benefits are astounding, of course the Airbnb credit every quarter is great but also maternity/paternity leave, the food/snacks are so healthy and good, the culture is unique and very caring, CEO always "does the right thing" in the face of injustice which can matter a lot these days. The company is very thoughtful about culture and the office space.

Cons

Middle management and leaders need to develop their skills in leadership, especially middle managers, who are mostly home-grown. Everything is always run amidst chaos, with headcount planning, goals, processes, happening at the seat of our pants. Growth happens for the lucky few, and it can be quite political. The rest are eking by with lower than market pay until they leave.

Advice to Management

Spend more time developing new managers, they don't know how to develop their direct reports and are just winging it. Everyone needs more guidance in general from top down, rather than glamorizing "being comfortable with ambiguity."

The benefits are astounding, of course the Airbnb credit every quarter is great but also maternity/paternity leave, the food/snacks are so healthy and good, the culture is unique and very caring, CEO always "does the right thing" in the face of injustice which can matter a lot these days.

May 6, 2021

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64 English questions out of 64

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Company Updates

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Airbnb

2 days ago

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Today, President and Mrs. Obama and Brian Chesky, Airbnb co-founder and CEO, announced the Voyager Scholarship, The Obama-Chesky Scholarship for Public Service.
The Obamas and Brian Chesky announce the Voyager Scholarship for Public Service
news.airbnb.com