Pros
Decent pay for the area, coworkers are mostly positive and optimistic when not talking about work, benefits are good
Cons
no forward mobility as a CSR, networking outside of customer service is non-existent, Anyone is a salary position is fearful of losing their jobs due to constant restructuring, Management is fake in personality and are inflexible even though they state they are. Job responsibilities keep changing to the point where no one is doing the job they were hired for (management is deaf to CSR stresses), Employee moral is plummeting and know one in management seems to care. People are leaving and no one is getting hired to replace them (CSRs are overworked and stressed out)