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Asurion

Engaged Employer

Asurion

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Asurion FAQ

Have questions about working at Asurion? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Asurion.

All answers shown come directly from Asurion Reviews and are not edited or altered.

71 English questions out of 71

June 4, 2021

What is paid time off like at Asurion?

Pros

Equipment provided, promotions every 6 months if desired with good performance, voluntary time off options, excellent work culture/atmosphere overall for a remote company.

Cons

Focus on sales/home protection, quantity over quality, PTO only-no sick leave,

Advice to Management

Take a step back from pushing sales so hard. I receive many complaints from customer's asking why would they trust the company with their computers, televisions, or other high value equipment when there is so many issues with their replacement phones?

Equipment provided, promotions every 6 months if desired with good performance, voluntary time off options, excellent work culture/atmosphere overall for a remote company.

June 4, 2021

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May 26, 2021

Does Asurion offer relocation assistance?

Pros

Progressive work culture, great benefits package, bonuses

Cons

Toxic sales environment with heavy pressure to perform above company expectations, paid per call and not hourly, favoritism for promoting within

Advice to Management

Listen to the customer instead of treating them like a number. Treat your good employees great instead of pushing them out the door.

Progressive work culture, great benefits package, bonuses

May 26, 2021

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June 3, 2022

Does Asurion offer massages?

Pros

Horrible experience , all start as customer service and then u need to sell the products to the customer that they already call you mas because something its not working and they gave them your number plus you says oh yes I am the one but you need to pay for my service… horrible feeling

Cons

benefits, pay, facilities, free foods, beautiful places to rest on lunch breaks, good people there

Advice to Management

pushing sales, its sales not customer service .

benefits, pay, facilities, free foods, beautiful places to rest on lunch breaks, good people there

June 3, 2022

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July 9, 2022

Does Asurion offer dental insurance?

Pros

Pay can be amazing Benefits are insanely great (health, dental, vision, 401k) Opportunity to move up Remote work Work schedule is performance based and changes monthly, great if you have great stats

Cons

Supervisors lack of knowledge with work related tools, they won’t know the answer to any questions Supervisors coach coach based off team or site need, doesn’t feel personal to help, coaching can feel robotic or script based. Micromanaging as supervisors get bonuses based off team sales and performance Schedule changes monthly, this can cause an issue if you have a bad month and home responsibility

Advice to Management

Learn what agents do to better coach agents.

Benefits are insanely great (health, dental, vision, 401k)

July 9, 2022

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January 13, 2022

Does Asurion offer family leave?

Pros

Good benefits, work from home.

Cons

Performance based, sales heavily pushed, you are just one more number and easily replaceable.

Advice to Management

Quit

Good benefits, work from home.

January 13, 2022

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71 English questions out of 71

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