Cerebral (CA) FAQ

Have questions about working at Cerebral (CA)? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Cerebral (CA).

All answers shown come directly from Cerebral (CA) Reviews and are not edited or altered.

47 English questions out of 47

August 11, 2021

What is paid time off like at Cerebral (CA)?

Pros

Getting to work from home is always a plus and having some control/flexibility with your schedule. Clients are great majority of the time. Fellow counselors and therapists are great to work with and supportive.

Cons

1099 contract No benefits, PTO, reimbursements or anything to help pay for insurance of your own. Tiered pay based in # of sessions (1st $15; 2nd $20; 3rd+ $25)and a lot of free work (prepping for clients, reviewing assessment results, touching base on medication, keeping in contact with prescribers and coordinators, answering emotional messages, managing crisis (even though we aren't supposed to be crisis management) sending and researching resources for clients, all of which is unpaid or expected to be multitasked within the 30 min appointments. Pay reduction to $8 with missed/rescheduled/cancelled appointments which make up 50-60% of all visits scheduled on any given day. Unethical practices being decided upon by those not versed in mental health at all. Practices and "expectations" are set by people who are not mental health professionals but continue to make changes to therapeutic processes with no expertise. No true work life balance due to low pay rates. Resulting in working 40+ hours with back to back clients every 30 mins with little to no breaks (unless you build them in) and increased risk of burnout No guaranteed minimum pay or client load per week to ensure consistent and reliable pay. Insane client load often 250-300+ clients per counselor which is financially a hit if most of them aren't showing up and is a mental energy hit to be expected to manage that many people with no time to ourselves. Skewed research and data points; misusing data as justification for missed visits when data isn't correlated or completely ignoring other extraneous variables that have more significant impacts. Complete and utter lack of empathy, respect, and communication from leadership.

Advice to Management

Just do better. You pride yourself on being the best in mental health care. Claimed to want to improve the draw backs of mental health care with wait times, diverse clinicians, and every other metric EXCEPT taking care of your clinicians. It is well known that similar to teaching most people don't get into mental health with hopes of making money (though they should). Pretending that financial stability in no way impacts mental health is irresponsible and simply not true. Mental health clinicians deserve to be paid more period in the field, yet this company is trying to pimp out people's professionalism and empathy to make them feel obligated to stay for their clients even though they are suffering. The false sense of control, gaslighting your employees when client's don't show, trying to not pay for work that was already completed due to last minute policy changes it's evil and simply unethical. You care about the money, not mental health and the actions taken by this company show.

1099 contract No benefits, PTO, reimbursements or anything to help pay for insurance of your own.

August 11, 2021

See 6 more answers

August 10, 2021

Does Cerebral (CA) offer a wellness program?

Pros

Some specific teams support one another well, front line staff are generally very good, and for the time being Cerebral does provide excellent services to its clients.

Cons

The CEO Kyle Robertson and COO Jessica Muse have shown themselves profoundly unprofessional and unskilled in running this company. Kyle Robertson and senior management made a plan over this past weekend that stripped most employees of their salary and/or full time status along with their medical benefits. Kyle and Jessica launched this plan on Monday(8/9/2021) in surprise required webinar of this stripping of benefits and reduction in pay. Employees were given no opportunity of comment. Team leaders were given no time to plan and comment on the plan before it was launched. Sometime Tuesday Morning employees were then sent new legally dubious announcements characterized as new contracts after being told they had to sign or they were accepting "voluntary termination". Therapists and Prescribers report waiting all day Monday and then all night waiting to see in writing the changes they were told about. Leaders within the company were told to spin the changes as beneficial for both clinicians and their clients. Therapists and Prescribers have generally been in a state of panic for the whole of the week following (it’s now Thursday as of this update). Clinicians with families, clinicians with their own medical and mental health issues, clinicians renting new homes, buying new homes are now living with uncertainty around both their pay and medical benefits. Many will see drastic reductions in pay combined with the loss of health insurance. Perhaps to address a stream of resignations, yesterday hundreds of staff were promised a gift of two thousand dollars in their next paycheck. Many staff were confused at the prospect of receiving two thousand dollars as it seemed to conflict with upper management’s earlier claim that Cerebral was not in excellent financial health.

Advice to Management

Given the behaviors of Kyle Robertson and senior staff who have followed his lead, a prospective employee should look elsewhere as this week’s actions by the CEO strongly indicate that one can now have zero guarantee of predictable benefits or salary. The well has been prisoned folks. Cerebral has solid core business model but lacks a stable or experienced leader to make it happen. While charismatic the CEO lacks any meaningful experience or knowledge in the healthcare industry or the skill to attract and then KEEP highly productive employees.

Clinicians with families, clinicians with their own medical and mental health issues, clinicians renting new homes, buying new homes are now living with uncertainty around both their pay and medical benefits.

August 10, 2021

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August 11, 2021

Does Cerebral (CA) offer malpractice insurance?

Pros

Getting to work from home is always a plus and having some control/flexibility with your schedule. Clients are great majority of the time. Fellow counselors and therapists are great to work with and supportive.

Cons

1099 contract No benefits, PTO, reimbursements or anything to help pay for insurance of your own. Tiered pay based in # of sessions (1st $15; 2nd $20; 3rd+ $25)and a lot of free work (prepping for clients, reviewing assessment results, touching base on medication, keeping in contact with prescribers and coordinators, answering emotional messages, managing crisis (even though we aren't supposed to be crisis management) sending and researching resources for clients, all of which is unpaid or expected to be multitasked within the 30 min appointments. Pay reduction to $8 with missed/rescheduled/cancelled appointments which make up 50-60% of all visits scheduled on any given day. Unethical practices being decided upon by those not versed in mental health at all. Practices and "expectations" are set by people who are not mental health professionals but continue to make changes to therapeutic processes with no expertise. No true work life balance due to low pay rates. Resulting in working 40+ hours with back to back clients every 30 mins with little to no breaks (unless you build them in) and increased risk of burnout No guaranteed minimum pay or client load per week to ensure consistent and reliable pay. Insane client load often 250-300+ clients per counselor which is financially a hit if most of them aren't showing up and is a mental energy hit to be expected to manage that many people with no time to ourselves. Skewed research and data points; misusing data as justification for missed visits when data isn't correlated or completely ignoring other extraneous variables that have more significant impacts. Complete and utter lack of empathy, respect, and communication from leadership.

Advice to Management

Just do better. You pride yourself on being the best in mental health care. Claimed to want to improve the draw backs of mental health care with wait times, diverse clinicians, and every other metric EXCEPT taking care of your clinicians. It is well known that similar to teaching most people don't get into mental health with hopes of making money (though they should). Pretending that financial stability in no way impacts mental health is irresponsible and simply not true. Mental health clinicians deserve to be paid more period in the field, yet this company is trying to pimp out people's professionalism and empathy to make them feel obligated to stay for their clients even though they are suffering. The false sense of control, gaslighting your employees when client's don't show, trying to not pay for work that was already completed due to last minute policy changes it's evil and simply unethical. You care about the money, not mental health and the actions taken by this company show.

1099 contract No benefits, PTO, reimbursements or anything to help pay for insurance of your own.

August 11, 2021

See 6 more answers

July 29, 2021

Does Cerebral (CA) assist with or provide childcare?

Pros

I truly believe in this company and everything that they do. It is a mental health start-up, so naturally there are going to be some growing pains. The management, from top to bottom, has completely blown my socks off. As much as this company is growing, I still feel like we are one big family. We encourage one another, support one another, and believe in Cerebral's mission. Also, you are in control of what you make. They give you plenty of opportunities to go beyond your role. You just have to have a desire and motivation to do so.

Cons

The lack of benefits for Care Counselors.

Advice to Management

Keep listening to your employees. This is one of the many things that makes our company so amazing. It is important to feel heard.

The lack of benefits for Care Counselors.

July 29, 2021

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March 4, 2021

What are perks and other benefits like at Cerebral (CA)?

Pros

Helpful team with mentorship, rewarding career, work from home, good benefits

Cons

Since it is a start-up, be prepared to work OT and there are a lot of policy changes. Like any customer service job, upset customers can be frustrating to address.

Advice to Management

Policy changes could be better explained. Even if the change is not directly within the team, those for other teams still affect the work flow.

Helpful team with mentorship, rewarding career, work from home, good benefits

March 4, 2021

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47 English questions out of 47