What is the salary like at Clearlink?

Awesome, great pay, remote and commission.

Management can be weird at times.

Good work environment, pays well if you perform. Overall still grateful for clearlink but the commission structure was very flawed towards the end.

The micromanaging was horrific by the time I left. The reality is cable tv isn’t as attractive s as it once was. I performed well at clear link my first year and it was always “ you need to pitch this way” I’d implement it with an open mind and still get micro managed. I left because of a pay cut but I’ve worked in sales for years and no company was worse then clearlink.

some of the coaches were nice...

Poor pay structure, ever changing commissions, poor lead quality, managers change, no sales culture in the company- freely allowed agents to poach from other company agents, inability to accurately follow federal guidelines, overly complicated system to utilize paid time off or take time off, poor leadership

base pay plus commission, easy commission

being on the phone can be dreadful

Remote work. Monday-Friday with no weekends for the specific department I’m in. The opportunity to make commission. Inbound calls. Weekly pay.

30 minute lunches for sales employees as well as less time off. Corporate gets an hour lunch and 20 days while the sales team gets 15 days. The pay is not great. They try to convince you that $14 an hour plus commission is where it’s at but fail to realize that their commission structure is terrible so you’re not really making decent money unless you hound customers relentlessly on every call to get them to buy. If you don’t do things EXACTLY their way then you’re a bad employee. The rules that they have on what you can and can’t say on the phone is extremely unrealistic. You can get written up and even terminated very easily if you don’t do things by their book. I understand due to the fact that they work with a lot of providers and they each have their own rules but it’s really hard to keep up with. As a new hire, you can get discouraged VERY easily. Half of the class I started with was gone by week 5. Management is alright. Nothing really to complain about there. I would just say if you’re absolutely desperate for a job then I guess go for it until you find another job.

The job was not hard if you put in the work you can make decent amount of money

No work life balance short breaks and to make more money during the busy season you have to work almost everyday with overtime

Great people to work with. Company paid trips for top 5% performers. Excellent atmosphere. Pay is enough to pay bills with and have a little left for family time

The restrictions on what you can or can not do as an agent. The call flows and the strict "verbatim" statements on every call. We are NOT ALLOWED to transfer customers to the right departments anymore. Agents get written up like crazy for silly things it never used to be this bad. They change the commission structure so much and take away from agents if they don't meet 35% conversion at the end of every week.

Pay was great, and awesome coworkers

Call center can be draining

Good leaders, some who really care

Pay below average, frequent layoffs

Flexibility with work schedule and time off. Benefits are decent and pretty good support from leadership.

The job in itself is not worth the $16/hr + very little commission you can potentially get. Half the calls you get are not hot leads. It can be a good sale if you’re able to flip the call into a sales opportunity but it can be hard when someone is only calling about tech issues, billing or whatever else non related to a solid sales call. They grade you so strategically to a T so if you slip up and forget to read a statement it’ll count against you until they can ultimately fire you because of it. They also take 25% off your commission because of that and high commission is hard to get in itself unless you get a lot of hot lead calls which is also unfair because it seems more seasoned agents get the hot calls while others struggle to get any good calls for the entire week. It definitely fluctuates so the influx and type of calls you’re getting that week can make it more challenging to gain higher commissions or a decent amount of money weekly. Effort could be rewarded more in this role but I guess their process and what you’re being graded on just comes with the nature of the job. I wouldn’t recommend unless you’re really desperate but to each is own. If you can handle and thrive in this type of environment go right ahead.