Does Datadog offer bonus pay?

My colleagues were great - Datadog attracts quality talent and culture fit amongst ICs. Datadog's market fit is top tier and customers are generally satisfied with the product offerings. The internal sales and product training are very good. Lunch served Mon, Wed, Fri in office and quarterly company outings. Benefits are competitive and ESPP is generous.

Compensation and growth in the Customer Success vertical are totally out of whack. Your KPI and bonus structure is capped which incentivizes a culture of laziness and leads reps to do the bare minimum to get to 100%. Pay discrepancies amongst co-workers with the same title and less experience are jarring. While KPIs are attainable, the total compensation is drastically below market average for similar roles. It's important to note that the title of Customer Success doesn't encapsulate your actual role here - you are expected to act as the Account Manager (heavy sales focus), lead enablement, handle escalations, and broker the relationship between legal, engineering, support, and Product Managers. The workload could be considered overwhelming to some with managing the volume of accounts (~150 accounts / rep). The platform is also quite extensive (40+ products) requiring a lot of training. It will take ~6-12 months for you to feel confident. There is a perception of favoritism within leadership and ICs, which ultimately affects floor morale and advancement opportunities. Quarterly bonuses are subjective to your manager with a 50/50 split on KPIs and "Communication". When concerns are raised about any of this, you feel ostracized for speaking up and makes you feel like like they only want "Yes" people who just follow leadership blindly. Promotions are incredibly challenging to obtain - often times empty promises are given and then pushed off another 6mo. for your next performance review cycle. The CSA and CSM career pathing has been mapped out as a 4 year process, which is concerning to anyone who is looking to advance their career and income. This has lead to a substantial turnover rate amongst top performing reps. If you've made it this far, my advice: Only consider this role if you are looking to break into tech or looking for a resume builder at a well established company. If you are sales orientated and/or consider yourself a high performer, look elsewhere because compensation and recognition will leave you feeling unfulfilled.

- Best product in this market - Solid culture (albeit, force-fed) - Strong C-suite with great product history. Great future for the product and fantastic stock to have, especially with the ESPP benefit. - Office perks are decent (beautiful office real estate, lunch MWF, snacks, top of line espresso machine, etc) - Great opportunity to travel (if you enjoy that for work) - Decent learning opportunity - Good benefits and perks

- Pay is ABYSMAL, well below the market rate - They will do everything in their power to undercut you with title and pay. They are stern and do not negotiate much no matter how relentless you are. Best in class + well respected product so they can get away with this. - Lower level management is inexperienced and will shun your career development requests. High expectations for work and want you to do this for the above stated abysmal pay. - Onboarding is exhaustingly long and frankly does a poor job of preparing you for real-world experiences at the company. - Inexperienced ICs, if you have a background in the industry you will be educating a lot. Definitely fun to teach folks, but very time consuming. - NO company mobility. They like to sell themselves as if they have this. Too many gates until options like this are available, frankly making it near impossible to move around. - Attrition is the worst I have ever experienced at a company. - High demand for knowledge... again with little pay. - Rampant micromanagement with Sales Managers. Baked into culture here on the Sales floor, and it bleeds into adjacent roles. - Expectation to mainline the corporate kool aid. Constructive feedback is seen as an attack for a company that could do no wrongs. - In office expectation is strictly tracked. 3 strikes your out policy. Don't know when you've got a strike til after the month. - Unlimited PTO is a scam, type of company where you hardly take vacation. Also baked into the culture. - Limited collaboration in this role. Reflects culture and bonus pay as a SE. - Not a lot of cross team/org collaboration, things are very silo'd here. - Criticism is reported, not viewed as actionable. - Little to no organization or standards on how work is done. Everyone has their own approach, and limited sharing on vital information. - Did I say horrible pay?

-product is solid and extremely sticky, customers are willing to adopt or at least consider adopting additional products -CSM team is supported well by product team and sales engineers -offices are very nice and the people are even nicer -the remaining first line managers are all great people and do their best with what they're given

-The CSM role is 100% a sales position. This is a Account Manager role wrapped in a CSM title, you are measured on expansion of revenue and products put on contract, nothing else is measured (not even churn) -KPIs have changed 3 times in the past few years, with the most recent changes leading to a high amount of churn amongst CSMs -KPIs are based on 2 elements (growth & product adoption): product adoption is straightforward. Growth is not, Datadog operates on a commit+overage model for most contracts. At any given time, a customer's spend could be 60% committed and 40% overage. Unfortunately, CSMs "growth" figure is based on the entirety of the previous month spend (committed + overages) -This creates a system by which 50% of your bonus income is based on a number that is often out of your control, and not an accurate representation of your efforts. -Senior leadership (Dir and up) also focus on churn, and drill down on churn risk accounts on a weekly basis. However, individual CSMs are not measured on churn and are not monetarily motivated to mitigate churn. This system creates a disparate environment of goals, and unclear expectations. -The Datadog product is among the most expensive (if not the most expensive) observability product out there. Between competitors and open source, the competition can easily undercut and pull customers away with significantly lower pricing. "Selling on value" is hard, and especially hard when customers are getting quotes for 30-40-50% less for essentially the same product -the Datadog billing model is frustrating, convoluted, and at times predatory. Pricing structures and SKU pricing change often, and are related to highly technical devops concepts that are hard to articulate. -Office policy is three days a week with little to no flexibility, if you're reading this thinking that after a couple of years they'll let you move, work remote, or just be in office less; look elsewhere. They understandably stick to their guns. At the end of the day, CSMs at Datadog do two jobs: CSM and Account Manager. There is likely better money to be made and made much easier elsewhere in either an Account Manager role, or a true CSM position.

- Free lunch - Office with a nice view - Company sponsored dinner/unlimited alcohol at quarterly team events

Datadog was by far the worst professional experience of my career, and I still have PTSD from the level of toxicity and misery that is rampant here. Management is toxic and lazy — there’s no training, no real support, and it's blatantly clear they do not care about you or your growth. You're a number and at best, you'll experience micromanagement. Keep in mind that you will be encouraged to be "proactive" in your one on one's about "areas you'd like to grow" - this is not for coaching but a trap that will be used against you to demonstrate where you fall short even though it didn't come from management. You’ll be hounded about unrealistic KPI's but not given the proper tools or coaching to succeed. 95% of the role is aggressively outbounding a completely burned book of business with the most lack luster tools you can imagine (ie, they just got a tool to provide phone numbers - before, reps would pay ~$50/mo just to have access to a site to get phone numbers to prospect into). You’re expected to call 80+ people (from different numbers until someone answers I might add) and write them highly personalized emails (which will be criticized) - this is the minimum requirement for daily "supplementary" activity. Your schedule will constantly be interrupted with "Call Days" and disqualified accounts are recycled to another rep a week later - these toxic sales practices are why prospects hate you as soon as you say "Datadog". Hitting quota consistently is extremely rare (for context, the sales org has a few hundred reps and less than 40 hit their annual number across all verticals last year). Most reps don’t make it past 6-9 months, many get PIP’d during their ramp period, and you're considered a veteran if you stay longer than a year. The company promotes a “new logo bonus” for $500 deals (which only a handful of reps hit) but leaves out that reps will have to pay back these bonuses if usage doesn’t stick — some owe thousands back to the company. The culture is not only high-pressure, it’s unhealthy and demoralizing. There’s an unspoken expectation to stay late (despite working 10hr days already), show up early, come in 5x a week every time it's the EOQ and hang out at the downstairs bar after work if you want inbound leads or favor. Mental health struggles are rampant, and the bathrooms/downstairs offices are known places to go and cry from the stress. There are many reps who end up relying on stimulants/downers just to cope. “Unlimited PTO” is meaningless — you’ll be judged and lectured for using it. You’ll also be out ~$200/month for parking with no reimbursement, and company trips don’t cover basic expenses like food. Bottom line: Datadog might look shiny from the outside, but the culture is rotten. Read the reviews. Believe them. No job is worth sacrificing your wellbeing, and anyone considering Datadog deserves far better.

Office is nice and modern. Feels “cool,” but mostly just a distraction to make you give your soul to this place.

- Pay is a joke. CS does the work of account managers/sales reps but gets barely anything beyond a tiny bonus, even when you bring in more revenue than actual sales reps. - Management is completely clueless. Dictatorial, threatening, and obsessed with metrics while completely ignoring employees. - Everything is “mandatory.” Meetings, trainings, SKOs, they track attendance like it’s a game, no exceptions for being sick or having a disability. Absolutely illegal. - SKO sessions were pure theater. Mandatory attendance is scanned and points counted, not learning or growing. - The in-office policy is insane. No flexibility at all. - Most of the glowing 5-star reviews you see? Probably bots. No context, no real insight. Don’t trust them. - Turnover rate is INSANE, but guess what? You can’t find this information anywhere.

Great fruits, drinks, snacks, food bar.

- Leadership lacks competence and fosters a negative work environment. - Compensation is below industry standards. - Employee benefits have been declining. - Limited career growth opportunities, making promotions slow and difficult. - No bonuses, and stock grants are minimal. - The CEO and most leaderships have poor design sense but disregards professional input. - Poor work life balance.

Well payed an not that amount of work

Not bonus included and expensive cost of living

Fun culture Great benefits If you have the grit to perform you will be rewarded, if you’re mediocre you get a lot of job security Strong bonus and commission structure

Below average base pay for the role. Other than that, I enjoy the work, the negatives are just usual workplace inconveniences

Great product and great experience to thrive in a toxic environment

-Sales quotas are wildly aggressive. Around 90% of reps are missing quota unless they qualify for the New Logos bonus. The “must-make” quota policy is 70% less than your quota in most cases which shows the clear lack of discrepancy. - Your base salary is way below standard and you are brainwashed to think of those 'big wins' that are few. - Raising concerns with management often leads to being shunned or sidelined. There’s a lack of psychological safety, speaking up feels risky. -A large number of HR cases are opened but rarely lead to any meaningful outcome. -Managers frequently reassign inbound leads to their preferred reps, with little transparency. It creates an unfair playing field and a culture of favoritism. -Internal competition can feel toxic — there’s a lot of backbiting and politics, especially when pipeline is scarce.

Great company, very stable, wonderful people and culture

Takes time to get promoted or move internally. Little to no bonuses or salary increases