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EXL Service

Engaged Employer

EXL Service

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EXL Service FAQ

Have questions about working at EXL Service? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at EXL Service.

All answers shown come directly from EXL Service Reviews and are not edited or altered.

63 English questions out of 63

March 2, 2021

What is paid time off like at EXL Service?

Pros

Great benefits, great amount of paid time off

Cons

There was a disconnect with management. Very standoffish. India is the tech team, struggled a lot to get tech issues fixed.

Advice to Management

Don’t cancel meetings. Make a point to keep your team connected to one another. Keep one on ones on schedule.

Great benefits, great amount of paid time off

March 2, 2021

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June 29, 2022

Does EXL Service offer relocation assistance?

Pros

Moderate interview process as well as decent benefits package.

Cons

Work pace is too quick and turnaround times are insane with little to now training. You are expected to work completely independently and to know everything the first day.

Advice to Management

Be more rational in your training process.

Moderate interview process as well as decent benefits package.

June 29, 2022

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August 22, 2022

Does EXL Service offer dental insurance?

Pros

Very Good work culture. Work life balance.

Cons

Term and Medical insurance is not Good

Term and Medical insurance is not Good

August 22, 2022

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July 6, 2022

Does EXL Service offer family leave?

Pros

- A few projects might have good work - Onsite lollipop

Cons

- A lot of people in higher manager management are hired from call center division, who will go to any length to please customer. - A lot of projects have low quality work - Low pay and no work life balance. - Doesn't care about employee. Only thing they care about is client billing. - Even if there is some emergency situation in city, they won't let you leave early because of client billing - No respect for paternity leave - No promotion without pleasing. - Lot of nepotism

Advice to Management

Stop treating employees like trash and don't hire people from your call center division in the services.

No respect for paternity leave

July 6, 2022

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September 22, 2022

Does EXL Service have a pension plan?

Pros

Long hours, bad management, no culture

Cons

Transport, medical aid, pension fund, job security

Transport, medical aid, pension fund, job security

September 22, 2022

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63 English questions out of 63

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