Fiserv FAQ

Pros

Benefits, good PTO, flexible schedule, work from home

Cons

long hours, extended travel, drama, lack of training

Advice to Management

Direct supervisors care to build a work-life balance. The company vision can also feel empowering. Yet what the division has always done is put more projects on without hiring for it. It leads to high turnover, good people leave, and then after the turnover are we cleared for more people. That never-ending interim is what makes this job so difficult. We never get to keep people and the few who stay are consistently overburdened.

Pros

Good pay and benefits package

Cons

Toxic culture, understaffed, poor leadership and chaotic operations.

Pros

High level of independence for day-to-day work. Can learn or study new things. 2 days / week work from home (before pandemic). Plenty of vacation. There are smart, creative, interesting people at Fiserv, 100% of whom were not hired by Fiserv itself, but are step-employees who came along with the countless acquisitions. For a time in the past, free sparking water. For a time in the past, the bathrooms were sparkling clean.

Cons

Fundamentally uncreative. It's a Frankenstein of a company, the amalgamation of countless mergers. They don't create any products, they just acquire them. I've found from working on various projects, that they are really not capable of creating new products or even rewriting old products. They just acquire something and hope it keeps working. While there are smart, creative individuals at Fiserv (see "Pros"), it's not a smart, creative company. Typical corporate attitude where workers are treated as commodities and as fungible. Work is outsourced to India. People who do the same work as employees are brought in as contractors. Project teams are spread out over multiple time zones. It’s common enough to have people from three time zones on a project ( two time zones in the US + India). You can be asked to hire and train your replacement on a project ( either contractor or person in India). Merger with First Data - changed the culture for the worse. First Data has hotdesking/hoteling/beach toweling. I.e., you don't get a desk of your own. Everyone has to scramble for a desk first thing in the morning. They also don't turn on the lights at the office. Everyone has to work by the light of their laptops. There's no place to sit outside for lunch. There's no gym. Not much meaningful workplace interaction. If you want to talk to your colleagues in person, it is a bit difficult as they could be working from home. (This is before the pandemic). It's also not a social place. If you're single and want to make friends with other people at work, this isn't the place for that. Yearly re-organizations of departments. High rate of turnover among upper management. Benefits were cut at the onset of the covid pandemic. The reason given was that the employees required to come in to the office were paid a bonus, which was to be paid for by cutting the benefits of those working from home. Benefits were only partially restored several months later with no word as to when they would be fully reinstated, even though the company has done well during the pandemic. The health care plan isn't very good. The 401k match was below the industry average to begin with, then eliminated during the pandemic, and then reinstated at an even lower rate several months later. Sterile office (no plants, no Christmas tree), bad cafeteria food (from a Sysco truck), bad free coffee. I brought in my own drip coffee machine to keep at my cubicle (there are others who do this as well) as the free coffee is wretched and was told this was not allowed. The office had free sparkling water, which was good, but this was taken away without explanation one day. For a time, the bathrooms were sparkling clean. I was impressed by the work ethic of the janitors. Then, the bathrooms went downhill. They must have cut costs with janatorial services, as the bathrooms aren't very clean anymore. At this company, if there is something good, even if it is something small, you can be sure it will be taken away.

Advice to Management

There's a very high rate of turnover among upper management, so there is no one who is interested in the long term health of the company. At any rate, they are not interested in the employees.

Pros

Cares for employee's health and safety. WFH till end 2020!!! Good healthcare, dental and insurance plans, inclusive for all dependents. Peace of mind.

Cons

Very lean generally and some roles are overly stretched.

Advice to Management

A slow laptop frustrates an eagle.

Pros

Good work-life balance Friendly team Rapidly growing Good benefits (nice maternity policy)

Cons

Not enough resourcing to manage growth Clarity and direction on role and progression could do with improvement No bonus scheme