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Fiserv

Engaged Employer

Fiserv

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Fiserv Reviews

Updated Jan 20, 2022

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Found 5,836 of over 6,189 reviews

3.2
52%
Recommend to a Friend
51%
Approve of CEO
Fiserv President and Chief Executive Officer Frank Bisignano
Frank Bisignano
1,159 Ratings
Pros
  • "Work life balance can be maintained well(in 702 reviews)

  • "Life Balance work environment at Fiserv(in 252 reviews)

  • Cons
  • "After acquiring of First Data the culture has changed a little bit(in 197 reviews)

  • "Communication from upper management to middle management was not there(in 132 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

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    1. 5.0
      Former Employee, less than 1 year

      Great place to work

      Oct 26, 2021 - Business Analyst II in Hagerstown, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Professional organization with a good reputation in the Fin tech industry.

      Cons

      Career change inside the organisation can be challenging.

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    2. 5.0
      Current Employee, more than 3 years

      FirstData Merger is gutting the awesome culture

      Sep 17, 2019 - Senior Recruiter in Alpharetta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Positive environment; talented people; supportive colleagues; flexibility and work/life balance; plenty of opportunity for self-development (but you have to take the initiative). Strong work environment for people who are good at setting boundaries.

      Cons

      Weak work environment for people who have a tough time setting boundaries or are inclined to say yes to too much work. We were told we were going to keep our awesome culture after acquiring First Data but that doesn't seem to be happening. Morale is declining because of the complete lack of communication between top leadership and front line operations.

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      160 people found this review helpful

      Fiserv Response

      Manager, Recruitment Marketing

      Thank you for your feedback regarding the recent acquisition. We appreciate hearing about your experience with the front desk staff and value your and all associates’ opinions as we strive to continuously improve as a FORTUNE™ Most Admired Company.

    3. 4.0
      Current Employee, more than 5 years

      Was great until FirstData came along

      Oct 2, 2021 - Technical Business Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is decent, great team mates

      Cons

      New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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      107 people found this review helpful
    4. 2.0
      Former Employee, more than 10 years

      Buyer Beware

      Jan 8, 2022 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large company with opportunity to move around to other departments.

      Cons

      Does not allow work from home. Micromanagement in monitoring badge swipes. Software on your computer to monitor usage. They basically do not trust their employees, even if you have been there years and proven yourself. There is around a 10% layoff every year, which hurts morale as everyone is always wondering if they will be next to go. The bonus stock program is a scam. You work for the year, and your bonus is given in stock paid out over four years. You work in 2021, and get a $10,000 bonus in stock but you get 25% in 2022, 2023, 2024 and 2025. If you leave the company you don't get the stock. When I left the company, I lost THOUSANDS of dollars that I worked and earned. Just an example of how they find ways to stick it to the employee. I know there are a large company, but they have a LOT of openings, because lots of people are feed up and finally leaving. Good talent with lots of years of experience have left. The remaining people will be over worked. They will continue allow to be over worked for fear of being let go with the next layoff. It is an abusive work relationship. Think of if your spouse or significant other treated you his way, you should leave the relationship.

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      7 people found this review helpful
    5. 2.0
      Current Employee, more than 5 years

      Back to the Stone Age

      Sep 29, 2021 - Conversions 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lot of talented folks here. Benefits are pretty good overall Time off is generous after 3 years with the company.

      Cons

      Disorganized management, lack of communication on projects, ever shifting policies for employees. Horrendous Goal system for Employees, some of your goals won't even apply to your area or have anything to do with your work but they'll affect your overall rating. It's not even possible to get the highest rating, so why does it even exist. They will find any reason to give you a small raise yearly or none at all, not even enough to offset COLA Terrible CEO, Frank is an old decaying lizard who's only goal is to make sure everyone's back in a building 5 days a week so management can track our every move. The gradual/flexible timeline of returning to work was a bold face lie as they now expect us all back 5 days a week ASAP. Well unless your not vaccinated then work from home all you want, but i'm sure that'll end soon. The company and employees succeeded in every facet with remote work but apparently none of that matters they'd rather build another giant monolith for Frank to attract talent. Instead they will lose a bunch of it since the CEO is as forward thinking as a Dinosaur. They will find any reason to give you a small raise yearly or none at all not even enough to offset COLA

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      68 people found this review helpful
    6. 2.0
      Former Employee, more than 10 years

      Great Team, Untrusting Company

      Dec 16, 2021 - Technical Writer II in Hagerstown, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Enjoyed work, teamwork collaborative environment, great direct management, stock match, diversity and inclusion, client offerings, fast-paced environment, best technology in the industry.

      Cons

      Antiquated banking mindset that employees need to be physically in the office, That they care about employees is only on paper, the company only looks after the company and senior leadership, employees are monitored and not treated like adults, no transparency in communication - upper management only knows the real truth, promises mean nothing, frequent lay-offs that coincidentally are of people with tenure that are close to retirement or that are paid well after working for the firm for many years, trimmed the middle management and now there are very few layers of management, No true path for progression in current career path - you will have to leave a career path and apply for something else or leave the company, don't believe the hype about meritocracy as you will only receive a 1-2% bonus if you are lucky despite your efforts toward company goals.

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      14 people found this review helpful