Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated January 22, 2019
2,561 reviews

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3.3
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,347 Ratings

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  1. Featured Review

    Helpful (32)

    "Amazing! Family atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in Dallas, TX
    Current Employee - Senior Sales Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Everyone is vested in each persons success. Lots to learn and leadership encourages staff to be their best. Friendly co workers. Sense of pride in working here. Management seems to understand the fact that it can be a bit overwhelming at times and they do a tremendous job of slowing down the motion to allow the “newbies” time to catch their breath.

    Cons

    Onboarding takes a while and there is A LOT to learn and that can be a bit overwhelming at times. The term drinking from the fire hose seems to fit well at times. There is quite a bit of up front travel.

    Advice to Management

    Keep doing what you are doing. The feeling that new employees get is that the company is a great place to be. The pride comes from the top down as it should. Keep investing in internal talent and the rest is a cake walk.


  2. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Culture, benefits, flexibility. Many opportunities

    Cons

    Big company - can have pockets of legacy practice

  3. "Average place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Specialist
    Current Employee - IT Support Specialist

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Flexible schedule
    Opportunity for advancement
    Opportunities to cross train in areas of interest

    Cons

    Small raises
    Corporate politics
    Upper Management
    Health Benefits


  4. Helpful (1)

    "Good company with a love for India"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Lincoln, NE
    Former Employee - Software Engineer in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Willing to invest in new learning opportunities. Takes chances on new developers with potential.

    Cons

    Outsourcing, outsourcing, outsourcing. They are making strategic moves to hire more in India, and fire more in the US. This is in an effort to stay competitive, but not good for US employees.


  5. "Good Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookfield, WI
    Current Employee - Anonymous Employee in Brookfield, WI
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Good Work Life Balance in Fierv

    Cons

    Gets boar as nothing to learn new once get settle down


  6. Helpful (1)

    "Could be great..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    A lot of money is spent on infrastructure/technology. So you can get a lot of exposure to different technologies and designs.

    Work from home/remote policies are typically pretty generous. This is great if you have remote working rock stars that you want to retain, or people that work more effectively in their own space (Alpharetta campus is mostly cube city with only VP and above getting offices).

    Employee Stock Purchase Plan is always nice to have.

    Cons

    A lot of money is spent on infrastructure/technology. This is also a con as there is a perception that tossing money at something will solve problems. Dumping a new widget into the hands of the same people, with the same old designs, and the same old processes, the same old ideas, doesn't fix anything. Operating expenses could be reduced significantly with adjustments in all of those areas.

    Work/life balance is non-existent, depending on the role. Expect your phone to ring pretty much any time, and don't expect to have weekends free as the majority of work is still done then...even though we claim to be in the age of 24/7 banking. This is especially true for any leadership positions.

    There is no work/work balance, if that makes sense. If you are in Operations, expect to be told all the things you cannot do, rather than what you can. If you are in Engineering or Development...you're actually not...as you'll spend most of your time doing the operational tasks that Operations says they cannot do. This is fine in something more like DevOps model...but that's not how the company is structured.
    There is also a strange Professional Services model, whereby those teams have full control in the environment, yet no operational responsibility. This means the teams can make changes in the environment, that have immediate or future repercussions, yet their phone isn't ringing when something goes wrong.

    Compensation - Contrary to some of the corporate responses you may see, employee compensation is not generous. Healthcare benefits are the most expensive I've ever had, and the yet the coverage isn't great. There is NO bonus structure for individual contributors. If you are in a role with a bonus structure, it's more of a formality. Don't expect to receive it, regardless of the company performance. At VP and above you are better compensated with stock.
    Take all of this into account when negotiating salary. And speaking of which... The pay scale is at or below average, and if you want to get more for a hire, you really have to fight for it.

    Leadership has excessive risk aversion to any sort of change. A certain level of risk aversion is acceptable when it comes to financials, but it's taken to an extreme at Fiserv. Often times they tout these new efforts or technologies (new by Fiserv standards), but those are outliers that usually get stomped quickly if someone is not "comfortable".
    This is evident with the number of applications and environments in the company. Being Fiserv has grown through acquisition this may be understandable, but there has been almost no effort to consolidate. Look through the Fiserv portfolio and you'll find a number of offering that do the similar, if not the same thing. There are entire environments dedicated to keeping some platforms running, for a handful of customers, simply because it was easier to do that, than migrate them to a different platform.
    This is also true in the core platform(s), where the old "It's working now, don't touch it" mentality comes into play.

    Too many entities within the overall company. Again, Fiserv has grown through acquisitions, however many of those have been allowed to operate semi-independently.

    So what does all this means for how the company views the employee? I'll give a couple real-world examples and let you make your own determination.
    In a large town hall meeting a high ranking executive (I won't say how high) said "The beatings will continue until moral improves", and joked about firings.
    In a direct conversation with a senior/executive leader, it was mentioned that more time with family would be enjoyable, and the response was "You picked the wrong industry for that." (referencing IT industry).

    Advice to Management

    Stop - investing on people that simply "agree" and go about their tasks.
    Start - listening to the disruptors and innovators.

    Stop - being paralyzed with fear of change.
    Start - fixing, migrating, consolidating. It may be painful at first. There may be planned outages because previous platforms were poorly designed/built. But it will be worth it in the end.

    Stop - stuffing all your changes into a single weekend day.
    Start - building and utilizing the 24/7 platforms everyone wants and needs.

    Deconstruct the professional services model as it is today. It doesn't work. Instead, move the majority of that function into Operations as implementation. Let the Engineering and Development groups work on making the platform(s) better, and not just keeping the lights on.

    The reality is Fiserv has all the right ingredients to be a fantastic environment to work...it just doesn't have the right recipe.
    Certain leaders talk about making changes, but will revert once there is any sort of minor deviation.
    Though, there are newer leaders (and a few older ones) that are making more of the right noises, so I'm hopefully things CAN change. I'm also hopefully they are not drown out by other executive leaders or BUs.


  7. "Architect"

    StarStarStarStarStar
    Former Employee - Senior Software Architect in Austin, TX
    Former Employee - Senior Software Architect in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    good benefits, an okay 401k, an okay stock purchase plan

    Cons

    moving development off shore reducing technology locally

    Advice to Management

    invest in using local technology rather than going off shore

  8. "Great People"

    StarStarStarStarStar
    Former Employee - Director, Product Management in Atlanta, GA
    Former Employee - Director, Product Management in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 8 years)

    Pros

    Great People to work with, Very interesting market

    Cons

    Pay, limited opportunity for growth


  9. Helpful (3)

    "Good company, but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time

    Pros

    There is always an opportunity to learn.

    Cons

    Training for internal staff is close to non-existent. Minimal raises. Upper management doesn't listen to input from the staff. Some upper management staff doesn't have experience in the departments they are overseeing, which isn't so much an issue if they listen to feedback provided by lower level employees (including lower levels of management).

    Advice to Management

    The key to an effective organization the provides excellent client support/service is taking care of your employees. The employees are your intellectual capital, treat them as such. Listen to input. Employees at Fiserv are diverse with backgrounds in the areas in which they are working. In addition, your employees in some cases were clients at one time. Shouldn't they know what clients want?


  10. "Nice Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Alpharetta, GA
    Former Employee - Project Manager in Alpharetta, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv (More than 3 years)

    Pros

    Nice benefits, nice department would work there again

    Cons

    Management is a little old school because they have been there for over 20 years.
    Layoff was based on salary not work ethic.