Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated August 22, 2017
1,995 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,049 Ratings

1,995 Employee Reviews

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Pros
  • Very proactive in creating a positive work/life balance (in 206 reviews)

  • Ability to work from home for a Fortune 500 company (in 89 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 61 reviews)

  • Upper management has no clue what happens on a daily basis and middle management is just the bearer of bad news (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources... More


  2. Helpful (1)

    "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Hillsboro, OR
    Current Employee - Senior Software Engineer in Hillsboro, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    The people, the teams, are great. Long-term projects for dedicated resources. Work with folks from ll over the world. Good work-life balance.

    Cons

    Older technologies still in use.

    Advice to Management

    Update the product to more current technologies so we don't get left behind!

  3. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    Great Projects to work on.

    Cons

    Upgrading to new technologies at a slow rate.


  4. "Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doctoral Student in Chicago, IL
    Former Employee - Doctoral Student in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Fiserv uses other systems for cases, which stores archived information that further assists future inquires from Bank Clients.

    Cons

    Some of their technology software is outdated.

    Advice to Management

    N/A


  5. Helpful (5)

    "Try some where else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time

    Pros

    There is nothing good to say.

    Cons

    Not a good place to work.

    Advice to Management

    Change your management styles and have compassion for others.


  6. Helpful (1)

    "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Dallas, TX
    Former Employee - Software Developer in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    relaxed work env. work from home policy

    Cons

    Old technology and no opportunity for advanced tech training


  7. "Great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Fair. Recognize hard work and reward loyalty.

    Cons

    A few times it required extra hours

    Advice to Management

    Keep up great work

    Fiserv Response

    Aug 2, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thanks so much for the kudos! We are proud to promote healthy work life balance, and understand that there are times where work loads may vary.

  8. "Good company for making a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    Lots of movement opportunities if you have knowledge and skills that are universal for the company.

    Cons

    Can't think of any. The company was always good about encouraging growth.

    Fiserv Response

    Aug 2, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for the kudos!


  9. Helpful (16)

    "Corporate Greed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fearful of Retribution in Paterson, NJ
    Current Employee - Fearful of Retribution in Paterson, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Telecommuting allowed to ease cost of travel.

    Cons

    Pay increases only apply to upper management and not the workers that carry the day to day workload that makes the money for the company. Health insurance deductible gets higher every year while base salary doesnt increase. 1% increase only if you're lucky for most. Cant afford to be sick anymore between what insurance doent pay and the meager salary you bring home. Cost of living increases and million dollar bonuses are only for executives. Top management only concerned with numbers for stockholders, no concern for the quality of life of the workers. More jobs being outsourced putting Americans off the payroll to show profits for shareholders. Upper level making process changes are out of touch with actual processes in their ivory tower. Giving you a free bagel once a week instead of a decent wage. False publicity stating voted one of Forbes best companies to work for un America . HR organization is a joke, only for protection of Fiserv. Complain and find yourself out of a job. Sad when your weekends aren't yours anymore because your so overburdened with work and made to feel you're lucky to have a job. Depression sets in on Sunday. Layoffs are a regular event now, not a matter of if, just when.

    Advice to Management

    Appreciate the workers that make the company's profit instead of just exploiting them.

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are very disappointed to hear this kind of feedback, and it has been shared with appropriate local HR resources so we can begin to address this as we strive to continue to excel as a FORTUNE™ Most... More


  10. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time

    Pros

    The new facility in Alpharetta is inspiring.

    Cons

    Many silos where the right hand never knows what the left hand is doing.


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