Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated July 21, 2017
1,966 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,031 Ratings

1,966 Employee Reviews

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Pros
  • Very proactive in creating a positive work/life balance (in 203 reviews)

  • Ability to work from home for a Fortune 500 company (in 88 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 60 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 67 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (14)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources... More


  2. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Parsippany, NJ
    Former Employee - Senior Director in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    Great place to work
    Very knowledgeable employee base
    Senior Management was very fair
    Opportunities for Growth

    Cons

    Focus on hiring more employers that are "execution" focused

    Advice to Management

    Work needed to break down department silos

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for your feedback regarding your experience. We appreciate hearing about your experience and value your and all associates’ opinions as we strive unify into a single "One Fiserv" operating... More

  3. Helpful (8)

    "Corporate Greed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fearful of Retribution in Paterson, NJ
    Current Employee - Fearful of Retribution in Paterson, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Telecommuting allowed to ease cost of travel.

    Cons

    Pay increases only apply to upper management and not the workers that carry the day to day workload that makes the money for the company. Health insurance deductible gets higher every year while base salary doesnt increase. 1% increase only if you're lucky for most. Cant afford to be sick anymore between what insurance doent pay and the meager salary you bring home. Cost of living increases and million dollar bonuses are only for executives. Top management only concerned with numbers for stockholders, no concern for the quality of life of the workers. More jobs being outsourced putting Americans off the payroll to show profits for shareholders. Upper level making process changes are out of touch with actual processes in their ivory tower. Giving you a free bagel once a week instead of a decent wage. False publicity stating voted one of Forbes best companies to work for un America . HR organization is a joke, only for protection of Fiserv. Complain and find yourself out of a job. Sad when your weekends aren't yours anymore because your so overburdened with work and made to feel you're lucky to have a job. Depression sets in on Sunday. Layoffs are a regular event now, not a matter of if, just when.

    Advice to Management

    Appreciate the workers that make the company's profit instead of just exploiting them.

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are very disappointed to hear this kind of feedback, and it has been shared with appropriate local HR resources so we can begin to address this as we strive to continue to excel as a FORTUNE™ Most... More


  4. Helpful (5)

    "Too many Job eliminations - happens to 100s every year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    flexible work arrangements
    benefits
    some really great people that worked with over the years

    Cons

    Poor advancement opportunities
    pay
    Lack of Management authority
    All decisions made at corporate level
    Trying to create a false culture that does not exist in all locations

    Advice to Management

    Empower management. Provide opportunities and help put valued associates in better fit roles rather than eliminate their positions.


  5. "Client Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Alpharetta, GA
    Current Employee - Client Service Representative in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    The ability to work remotely at least 2 days per week.

    Cons

    No room for advancement and other departments have a higher salary than others even though both have the same titles.

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. We appreciate your sharing your experience regarding compensation and our pay-for-performance... More


  6. "Vendors over charging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Fiserv overall is a good company to work for, but politics is heavy.

    Cons

    Vendor's like( EMC and Evolving Solutions) take advantage of the company and over charge.

    Advice to Management

    Where is the check and balance, I think management is bias


  7. "Card Services are good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC
    Recommends
    Neutral Outlook

    I worked at Fiserv full-time (More than a year)

    Pros

    Great coworkers, decent pay, benefits

    Cons

    Some management problems, schedules xan be bad

    Advice to Management

    Remember, or find out, what it feels like to be on those phones day in and day out. Show your workers more care and respect

  8. Helpful (4)

    "Greener elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sioux Falls, SD
    Current Employee - Software Engineer in Sioux Falls, SD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Flexible schedules. Work from home is allowed.

    Cons

    cost cutting causing jobs to be shifted to India. Layoffs periodically. Community bank industry is shrinking causing revenue compression and lack of investment.


  9. Helpful (15)

    "Everyone is looking to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Generally good comradery with team members, good pto time, decent benefits

    Cons

    Direction of the company is focused on share holders, no regard for working level employees, company has gotten too "big". Salary is far below industry. Tenure means nothing. No loyalty to the people that have stuck with the company for 10+ years.

    Advice to Management

    Focus on the people that keep this company functioning on a daily basis and less on making campus "pretty". No one cares about a t.v. screen displaying the time and weather being hung in the stairwell, they'd rather see a bigger paycheck and feel appreciated. Everyone feels expendable, fears for their jobs being shipped to India, or knows their opinion means nothing to the corporation.

    Fiserv Response

    Jun 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Your candor is appreciated, although it's disappointing that we have let you down. While we take feedback like this and share it with appropriate internal resources, we also feel that our culture is... More


  10. Helpful (1)

    "Descent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Presort in Plainfield, IN
    Current Employee - Presort in Plainfield, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Unlimited overtime but around peak season it's mandatory, fast paced, can have it's good and bad days, good benefits

    Cons

    Far, they can be unfair sometimes, point system sucks, people get away with too much

    Advice to Management

    Treat your employees fairly, speak, be present A lot more than you do


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