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Fiserv Reviews
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Full-timePart-timeApprove of CEO
Jeffery Yabuki
1,029 Ratings
Pros
Very proactive in creating a positive work/life balance (in 203 reviews)
Ability to work from home for a Fortune 500 company (in 88 reviews)
Cons
difficult work/life balance, no bonus for employees (in 60 reviews)
Upper Management doesn't work closely with associates to better understand roles" (in 67 reviews)
- Featured Review
Helpful (13)
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"Getting better all the time"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Fiserv full-time (More than 3 years)
Pros
Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.
Cons
Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.
Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.Advice to Management
Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.
Fiserv 2016-12-23 15:02 PST ![Fiserv Logo]()
"Director"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Fiserv full-time
Pros
Great place to work
Very knowledgeable employee base
Senior Management was very fair
Opportunities for GrowthCons
Focus on hiring more employers that are "execution" focused
Advice to Management
Work needed to break down department silos
Fiserv 2017-07-18 12:55 PDTHelpful (8)
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"Corporate Greed"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at Fiserv full-time (Less than a year)
Pros
Telecommuting allowed to ease cost of travel.
Cons
Pay increases only apply to upper management and not the workers that carry the day to day workload that makes the money for the company. Health insurance deductible gets higher every year while base salary doesnt increase. 1% increase only if you're lucky for most. Cant afford to be sick anymore between what insurance doent pay and the meager salary you bring home. Cost of living increases and million dollar bonuses are only for executives. Top management only concerned with numbers for stockholders, no concern for the quality of life of the workers. More jobs being outsourced putting Americans off the payroll to show profits for shareholders. Upper level making process changes are out of touch with actual processes in their ivory tower. Giving you a free bagel once a week instead of a decent wage. False publicity stating voted one of Forbes best companies to work for un America . HR organization is a joke, only for protection of Fiserv. Complain and find yourself out of a job. Sad when your weekends aren't yours anymore because your so overburdened with work and made to feel you're lucky to have a job. Depression sets in on Sunday. Layoffs are a regular event now, not a matter of if, just when.
Advice to Management
Appreciate the workers that make the company's profit instead of just exploiting them.
Fiserv 2017-07-16 03:53 PDTHelpful (5)
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"Too many Job eliminations - happens to 100s every year"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Fiserv full-time (More than 10 years)
Pros
flexible work arrangements
benefits
some really great people that worked with over the yearsCons
Poor advancement opportunities
pay
Lack of Management authority
All decisions made at corporate level
Trying to create a false culture that does not exist in all locationsAdvice to Management
Empower management. Provide opportunities and help put valued associates in better fit roles rather than eliminate their positions.
Fiserv 2017-07-11 14:24 PDT![Fiserv Logo]()
"Client Support Representative"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Fiserv full-time (More than a year)
Pros
The ability to work remotely at least 2 days per week.
Cons
No room for advancement and other departments have a higher salary than others even though both have the same titles.
Fiserv 2017-07-19 17:19 PDT![Fiserv Logo]()
"Vendors over charging"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Fiserv full-time (Less than a year)
Pros
Fiserv overall is a good company to work for, but politics is heavy.
Cons
Vendor's like( EMC and Evolving Solutions) take advantage of the company and over charge.
Advice to Management
Where is the check and balance, I think management is bias
Fiserv 2017-06-30 12:12 PDT![Fiserv Logo]()
"Card Services are good place to work."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookI worked at Fiserv full-time (More than a year)
Pros
Great coworkers, decent pay, benefits
Cons
Some management problems, schedules xan be bad
Advice to Management
Remember, or find out, what it feels like to be on those phones day in and day out. Show your workers more care and respect
Fiserv 2017-06-27 18:06 PDTHelpful (4)
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"Greener elsewhere"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Fiserv full-time (More than 5 years)
Pros
Flexible schedules. Work from home is allowed.
Cons
cost cutting causing jobs to be shifted to India. Layoffs periodically. Community bank industry is shrinking causing revenue compression and lack of investment.
Fiserv 2017-07-03 13:18 PDTHelpful (15)
![Fiserv Logo]()
"Everyone is looking to leave"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Fiserv full-time (More than 5 years)
Pros
Generally good comradery with team members, good pto time, decent benefits
Cons
Direction of the company is focused on share holders, no regard for working level employees, company has gotten too "big". Salary is far below industry. Tenure means nothing. No loyalty to the people that have stuck with the company for 10+ years.
Advice to Management
Focus on the people that keep this company functioning on a daily basis and less on making campus "pretty". No one cares about a t.v. screen displaying the time and weather being hung in the stairwell, they'd rather see a bigger paycheck and feel appreciated. Everyone feels expendable, fears for their jobs being shipped to India, or knows their opinion means nothing to the corporation.
Fiserv 2017-06-16 16:29 PDTHelpful (1)
![Fiserv Logo]()
"Descent job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Fiserv full-time (Less than a year)
Pros
Unlimited overtime but around peak season it's mandatory, fast paced, can have it's good and bad days, good benefits
Cons
Far, they can be unfair sometimes, point system sucks, people get away with too much
Advice to Management
Treat your employees fairly, speak, be present A lot more than you do
Fiserv 2017-06-30 10:26 PDT
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Fiserv Response
Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience
We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resourcesas we strive to provide a positive experience and work environment for everyone on the Fiserv team.... MoreLess