Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated November 15, 2018
2,502 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,315 Ratings

2,502 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Hard to maintain work life balance to PS resources" (in 76 reviews)

  • "Management Inestability (Lots of change within upper management)" (in 75 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "Amazing! Family atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in Dallas, TX
    Current Employee - Senior Sales Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Everyone is vested in each persons success. Lots to learn and leadership encourages staff to be their best. Friendly co workers. Sense of pride in working here. Management seems to understand the fact that it can be a bit overwhelming at times and they do a tremendous job of slowing down the motion to allow the “newbies” time to catch their breath.

    Cons

    Onboarding takes a while and there is A LOT to learn and that can be a bit overwhelming at times. The term drinking from the fire hose seems to fit well at times. There is quite a bit of up front travel.

    Advice to Management

    Keep doing what you are doing. The feeling that new employees get is that the company is a great place to be. The pride comes from the top down as it should. Keep investing in internal talent and the rest is a cake walk.


  2. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Culture, benefits, flexibility. Many opportunities

    Cons

    Big company - can have pockets of legacy practice

  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Configuration Engineer in Washington, DC
    Current Employee - Configuration Engineer in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule 401k match good people

    Cons

    Health insurance resources training none

    Fiserv Response

    Nov 13, 2018 – Recruitment Manager: Social Media & Candidate Experience

    Thanks for the great review! We'd like to remind you that during the open enrollment period, there are several webinars and open mic's to learn more about our outstanding total rewards package.... More


  4. "Good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookfield, WI
    Current Employee - Anonymous Employee in Brookfield, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Base wages were recently raised to $15h. Management is competent, friendly, and still willingly to learn.

    Cons

    Added incentives are few and far between. Paycheck problems are handled by a nebulous entity at the corporate headquarters that no one knows how to contact. High turnover means people are shuffled frequently to meet business needs resulting in more turnover. Career opportunities are limited to becoming a team lead.

    Advice to Management

    Look for new hires before employee atrophy becomes an an emergency.


  5. "Training Specialist/Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist/Consultant
    Former Employee - Training Specialist/Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Good salary and benefits
    Wellness program

    Cons

    Extensive travel
    Not enough time to follow-up with clients
    No investment in employee development
    Outdated manuals - no dedicated instructional design products


  6. "Dedication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv (More than a year)

    Pros

    This job does value it’s employees
    Flexible time off

    Cons

    If you can’t take back to back calls all day and keep your time down, this job will ruin your spirit. Not for free thinkers and creatives

    Advice to Management

    All management needs to be on one accord when it comes to procedures


  7. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in Dallas, TX
    Current Employee - Senior Sales Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 8 years)

    Pros

    Work Life Balance and Compensation

    Cons

    Sporadic Investment in their Technology

  8. "Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Fiserv full-time

    Pros

    Family oriented. Goal seeking and achieving. Fantastic leadership at every level. Very helpful and skillful overseas partners. Great progressive culture.

    Cons

    None to mention. Easy to make the best of an already good thing!.


  9. Helpful (1)

    "Loved Working at Fiserv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    * A lot of opportunity for career growth. Managers care about developing employees and are willing to spend the time and resources for your particular career path. There are opportunities for recognition and promotion.
    * Great work-life balance. Emphasis is not on the hours punched sitting at the keyboard but rather on the quality of your output.
    * Great flexibility - work from home is a great benefit and roles are flexible.
    * Independence - No one is setting your deadlines and watching over your shoulder. There is great independence to define and maintain your own deadlines within reason.
    * Great benefits!!

    Cons

    * Significantly older workforce
    * Most technology jobs are contracted, very few full time employees on some projects and the result is a noticeable lack of ownership in the output. Less engagement, less taking ownership in quality and innovation.
    * Inefficient - while the company is making changes to move towards a more agile and efficient processes, there is still lots of room for improvement here. Lots of inefficiencies, overhead, emphasis on reporting and heavy processes, metrics tracking. It is not a lean company.
    * Dull culture - few celebrations, few holiday festivities, lack of engagement, lack of team spirit, lack of community, and few social activities.

    Advice to Management

    * Invest in analytics and user feedback!!!
    * Continue investing in career development.
    * Continue being a flexible workplace, allowing work from home, etc. People care about this. People aren't interested in time card punching, consistently working tons of hours, or living in the office. Keep up the great work-life balance!!!
    * Reduce overhead - get lean! Don't care about bulky reporting, metrics, eliminate unnecessary roles, and move towards agility.
    * Get employees to take ownership in the projects and the difference in quality will be significant!
    * Get employees engaged and create more team spirit, community, and social activities.
    * There is a lot of working in siloes between departments. Employees should be more knowledgeable and involved in the end-to-end solution from product to development to pricing to sales to who the clients are, to client relationship management, etc.


  10. "Good, stable company. Great place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Brookfield, WI
    Former Employee - Software Developer in Brookfield, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Work with interesting technology if you're part of the right team. I had a really great, sensible manager, and that made a world of difference. Good work/life balance.

    Cons

    Formal business attire required. Dress shirt and tie.


Showing 2,502 of 2,584 reviews
Reset Filters