Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated December 13, 2017
2,133 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,119 Ratings

2,133 Employee Reviews

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Pros
  • Good work life balance in the office (in 228 reviews)

  • Depending on your job function work from home multiple days a week is acceptable (in 99 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 64 reviews)

  • Upper management that does not care about employees or quality of work (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (35)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources... More


  2. "Not bad place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional
    Current Employee - IT Professional
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Lots of opportunities
    Lots of work
    They really want process to be part of the day-to-day business - until it gets in the way.

    Cons

    Changing priorities
    Lots of work
    Not a lot of upward mobility
    Laptop technology is a little dated and no privileges to do the simplest of changes to your own laptop.

    Advice to Management

    Process is something that is not something that you do when it is convenient. Give us time to do a good job for you and we will rock it.

    Fiserv Response

    Dec 12, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thanks for sharing these details. We're glad you're having an overall positive experience, and find it both interesting and exciting that "lots of work" is both a challenge and an... More

  3. "Solid company with excellent outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Content Developer in Dallas, TX
    Current Employee - Marketing Content Developer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Strong brand, smart people, good focus on the client, excellent top leadership. (CEO Jeff Yabuki is a visionary.) Flexible work environment. Opportunity for advancement and ability to take part in bringing new ideas to the market.

    Cons

    Large, matrixed corporation, so there are the issues that come with that.

    Advice to Management

    None

    Fiserv Response

    Dec 12, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thanks for the kudos from the Dallas office! Stay #FISVProud!


  4. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good environment to work in

    Cons

    Limited opportunities for Groth it career advancement


  5. "Ok place,but advancement is non-existent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Stable income, many attempts at employee engagement

    Cons

    They really need to build a path to advancement before all the talent walks


  6. Helpful (5)

    "Fiserv @ Our Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Brand in Alpharetta, GA
    Current Employee - Global Brand in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    The onsite perks at the Alpharetta office (excellent cafeteria, cafe, gym, wellness center), pay is competitive. This is all done to distract associates from the real issues that lurk behind the curtain.

    Cons

    Politics, fear of change, so much unorganized chaos within the Global Brand team, executive team unable to delegate and clarify roles; highest employee turnover rate of any organization I've ever worked in; we talk to ourselves, over-engineer processes and break our own rules = chaos.

    Advice to Management

    Clarify roles and responsibilities before hiring new people and bringing on more resources to add to the mess you've created. Delegate, and trust your teams to do the right thing on your behalf. You've got a death grip on all projects. They eventually die on the vine and/or get watered down enough that they doesn't make sense anymore to see through. The unrealistic expectation of approvals for even minor projects is embarrassing and demoralizing for us (Directors) that can't provide the final stamp of approval for our teams. We have all turned into account managers. We work around the clock on projects that we know will sit on our leader's desk for 60 days and then we'll get reprimanded for not having them completed months ago. Believe it or not, business units despise us. Credibility of the Global Brand team is weak for good reason. Each new hire to our team is seen as the brand new shiny new object that is going to fix everything. And as time goes on, each new hire tries to provide fresh insight, and quickly sees that the rest of the team is resistant to change and will unlikely be able to affect the status quo. Management: clean house before hiring more people to add to your soup of chaos. Accept when things aren't working well and be open to ideas - the way we've been doing things is clearly not working.

    Fiserv Response

    Dec 12, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We appreciate you being vocally transparent about your experience, and are committed to continuous improvement based on this kind of feedback. We have shared this with the appropriate internal... More


  7. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time

    Pros

    No micro management takes place

    Cons

    Long hours are a bit of a problem

  8. "title"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Parsippany, NJ
    Former Employee - Anonymous Employee in Parsippany, NJ

    I worked at Fiserv full-time (More than a year)

    Pros

    good people
    cafeteria on site
    decent office space

    Cons

    open office
    long dev cycles with tons of meetings
    half team worked remote


  9. Helpful (2)

    "Staff Security Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time

    Pros

    Laid back work environment.
    Work from home option.

    Cons

    Poor management, Poor Exe Leadership, Poor salary,

    Advice to Management

    Security training


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Alpharetta, GA
    Former Employee - Software Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Will learn a lot. Nice tech environment

    Cons

    HR not upto the mark

    Advice to Management

    Can increase number of holidays. Else everything was fine


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