Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated April 23, 2017
1,867 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
973 Ratings

1,867 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work/Life balance is non-existent due to frequent layoffs (in 56 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 65 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources ... More


  2. "Lot of learning"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Brookfield, WI
    Former Employee - Anonymous Employee in Brookfield, WI

    I worked at Fiserv (More than 3 years)

    Pros

    Lot of learning
    Nice work environment

    Cons

    Growth appraisal can be improved

    Advice to Management

    NA


  3. "Fiserv senior management opened job requests and created position for me growing the Lk Mary Credit BU...by 1000%."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - You in Orlando, FL
    Former Employee - You in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Advancement. Opportunity. New Project experience. CAMARADERIE with team members at all levels...Milwaukee boot camp in January..Brrrrr.

    Cons

    Travel expectations though now they seem balanced with remote work combinations in conjunction with technology.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Quality Assurance Analyst, Tech Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst, Tech Lead in Lake Mary, FL
    Former Employee - Quality Assurance Analyst, Tech Lead in Lake Mary, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Good people, products and services

    Cons

    not many choices for advance opportunities

    Advice to Management

    Give people more one on one communication to review their goals in career advances.


  6. Helpful (1)

    "Significant changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Frisco, TX
    Former Employee - Manager in Frisco, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    People are amazing to work with

    Cons

    Leadership focused; not employee focused

    Advice to Management

    Listen to your associates


  7. Helpful (1)

    "VP, Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Los Angeles, CA
    Former Employee - Vice President Sales in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv (More than 5 years)

    Pros

    Well run corporate company. Large, well known, credentialed

    Cons

    Divisional leadership and competency can vary greatly

    Advice to Management

    Hold all divisions equally accountable


  8. Helpful (6)

    "Inconsistency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exec in Alpharetta, GA
    Current Employee - Exec in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Great facility and coworkers. Strong financial performance and potential.

    Cons

    The way we are compensated has very little to do with our performance. Rules for bonus eligible associates change every year (often after the year is over). Beware those that come here.... quoted comp targets do not mean anything.

    Also - health benefits and administration of these benefits is a joke. Very expensive plans.... lots of hoops to jump through to keep costs even at these high levels. Lots of non value added checking the box on red brick.

    Advice to Management

    Set the rules for compensation before the year starts.... then pay based on those rules. Making your numbers on our backs is not a sustainable Strategy. Jeff is losing the trust of the people.


  9. Helpful (1)

    "Cust Ops anlyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Warren, NJ
    Former Employee - Operations Analyst in Warren, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    great work balance and comp

    Cons

    weak senior management and few career advancements

    Advice to Management

    na


  10. Helpful (7)

    "You're valued, until we don't need you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Brookfield, WI
    Current Employee - Product Manager in Brookfield, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    A good working environment and facilities with average benefits and flexible hours. People are very nice and bright. They love you while you are cheap and under 40.

    Cons

    Annual RIFs (layoffs). Instead of fixing their products and lack of management, they fire people to improve the bottom line. Profits are up, stock value is high, yet they cut profit sharing and lay people off.

    Advice to Management

    Do your jobs. Manage your people. Take responsibility and quick hogging all the money.


  11. Helpful (1)

    "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clien Service Analyst in Lincoln, NE
    Current Employee - Clien Service Analyst in Lincoln, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    co-workers are fun to work with

    Cons

    no raises or bonuses are given



Showing 1,867 of 1,923 reviews
Reset Filters