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      Gusto

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      What is working from home like at Gusto?

      Gusto reviews

      Not the Gusto it use to be

      Benefits specialist
      Former employee
      Denver, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are great, work from home

      Cons

      Micromanaging, undercuts benefits, takes away benefits for “the little guys” left and right

      8

      Gusto CX Analyst

      Cx analyst
      Former employee
      Denver, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere and get to work from home.

      Cons

      Unknown job security but that's the technology field for ya.

      1

      If I could refer everyone I would

      New hire enrollment
      Current employee
      Las Vegas, NV
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely love this company. They are very attentive to your needs outside of work so you can succeed at work. It’s work from home and very relaxed.

      Cons

      No cons at all. Pay, work life, and management is great

      General Mismanagement and Incompetence

      Licensed benefits advisor
      Former employee
      Denver, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are 100% paid, 5 year sabbatical, equity if/when they IPO. My manager was the only thing I considered that made me maybe want to stay before I accepted another offer.

      Cons

      Hire way too much from outside and not promote successful employees from within. Not much space for moving up/quick to max out your level depending on the team. Low pay relative to market (received ~$40k raise after leaving). Hiring employees that don't care or are flat-out incapable of doing their job... asking "captains" to help manage teams without providing a pay bump. People just not knowing how to do their job was an epidemic. Unacceptable communication from C-suite when PTO and work from home was revamped or taken away entirely. Non-exempt hourly vs exempt salaried employees have different benefits including how PTO is accumulated (it was this way at least 6 months ago when I left). Cutesy, dressed up language that startups love to use to skirt answering questions or providing real, tangible solutions to problems. People sensitive to feedback or constructive criticism, felt like working with kids at times. Work processes very messy and changing each week with no heads up. Will act like a startup still, but c'mon, either learn to run a business or sell. It's hard to describe every little thing that went downhill for this place over time. For those that don't know, you get a month sabbatical at your 5 year anniversary. Why would you want to miss that?! I left right after my 5 year with little consideration to take the sabbatical. That's all you should need to know.

      13

      Slow to move up

      Client experience associate
      Former employee
      Denver, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      remote work from home stipend

      Cons

      slow movement upward tier system

      Harassment left and right

      Benefit transfers
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They HAD great benefits then they removed the flexible PTO, made people come into the office and removed the WFH stipend

      Cons

      Managers barely manage, supervisor wants to be manager when she’s not equipped for it. You’ll be harassed and targeted if you don’t do what she wants (not what the rules/policies state), the anonymous reporting is 100% NOT anonymous. PEPEs will pick sides without getting the full scope of the issue. Metrics only count against you if they don’t like you. You can say you have a lot going on in your personal life and they’ll let you not work while being clocked in and stealing company time 🙂. I can go on and on.

      4

      Flexible

      Client manager
      Current employee
      Towson, MD
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment that is remote

      Cons

      remote work life blance is non existent

      1

      Gusto is a great place to work!

      Customer operations manager
      Current employee
      Orange, CA
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. great benefits, culture and community 2. good vacation policy 3. monthly and annual work from home stipends and bonuses

      Cons

      1. low visibility into salary bands at higher levels 2. professional growth is steady but sometimes the benchmark isn't clear

      Going Downhill fast

      Customer support specialist
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They did let you work from home. Not sure about now

      Cons

      Poor management. They take away benefits with little to no notice. Pay is below market.

      5

      Its ok

      Payroll care advocate
      Current employee
      Denver, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home great health benefits co-workers are nice

      Cons

      Unrealistic goals that constantly change No upward movement meetings that last too long and don't offer any benefits for your dept. 10-20 QA's a month Inadequate training pay raise is based upon performance vacation time can only be requested in 2 weeks advance hard stop.

      2