Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,207 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Product Manager (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 146 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 128 reviews)); "Great people and teams" ((in 34 reviews)); "Everyone is friendly" ((in 28 reviews)); "Great work life balance" ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 57 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "Saying training is poor is being generous." ((in 28 reviews)); "Upper management does not care." ((in 24 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Jun 25, 2026

Great benefits and coworkers, but focus on quantity over quality

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid office model. Great benefits and coworkers. Generous PTO for salaried employees.

Cons

AI cult. Performance reviews are graded on how much you use AI, not the quality your work. Teams are drowning in slop and the workers who produce the most slop are highly praised.

2.0

Jun 25, 2026

Stack ranking strikes again

Product manager

Recommend

CEO approval

Business Outlook

Pros

- Interesting work - Talented people

Cons

- Management is laughable - Stack-ranking killed appetite for impact and created a CYA culture - Terms people right before RSU vests

1.0

Jun 24, 2026

Gusto Pro - high turnover and lost cause - Gusto Pro? Run!

Partner account manager

Recommend

CEO approval

Business Outlook

Pros

Free food Cool people in sales org Middle Management is cool

Cons

The amount of turnover is genuinely astonishing Some teams are hitting less than 50% of quota AI has gotten out of hand.... It's almost comical Laid off 25+ people, partially because of "AI" I can genially say upwards of 10 of the most senior sellers have ALL left in the past 12 months "Upper" sales management is lost - focusing on AI above the actual processes and operations that can grow revenue No 401(k) 2 of 65+ GPRO reps in '2025 went to Presidents Club NO VALUE IN SALES TRAINING Rev-Opp's calls all the shots for partner sales - and they have not made any decisions that have driven an increase in revenue. Upper management and Rev Opp's stopped a majority of lead sources for Account Executives, expanded quotas, fired middle management, and fired the entire team. I would avoid working at Gusto at all costs.

Viewing 1 - 3 of 1,120 Reviews

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Jobs at Gusto

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Head of Social and Influencer Marketing

Head of Social and Influencer Marketing

Staff Software Engineer, Security & AI Platform

Head of Social and Influencer Marketing

Gusto

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Great benefits and coworkers, but focus on quantity over quality

Stack ranking strikes again

Gusto Pro - high turnover and lost cause - Gusto Pro? Run!

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