Pros
Good support for new people
managers were very helpful and always available
Cons
Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it
Expect you to put exceptions to your time after your shift ends on your own time
Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down.
Unrealistic call times
Systems are horrible and crashing all the time
expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer