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      PetSmart

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      What is working from home like at PetSmart?

      PetSmart reviews

      Good job

      Call center representative
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company, you can work from home but they also have a nice office in Phoenix az, they let you bring your dog in office as long as it's friendly.

      Cons

      Very strict on call evaluations for csr

      1

      Low pay, great team and supervisor

      Ra3
      Former employee
      Florida Ridge, FL
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy, work from home job, decent benefits, flexible schedule

      Cons

      No opportunities for real growth, low pay, poor upper management, I would not recommend for any long term work, they do mass layoffs every year to reach profit goals. Billion dollar corporation but unable to pay employees more than $15

      avatar
      PetSmart Response
      now
      Hi! We appreciate you taking the time to share your thoughts! It's great to hear you appreciate the convenience of working from home and the flexibility of our benefits and schedules. Your feedback is invaluable as we strive to create a better associate experience. We'll definitely take your advice to heart. Thank you for being part of our team!

      What culture? There isn’t one!

      Anonymous employee
      Current employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      The daycare company that operations on campus is phenomenal.

      Cons

      Almost zero flexibility in work from home policy and policy changes as soon as leadership doesn’t feel there are enough seats filled. Holidays are considered your work from home day. Canada Home Office does not follow the same policy and has more flexibility which creates a deeper divide in partnership with that office. Home office campus lacks offerings compared to many other offices and is in a dumpy area of town. Culture is non existent. Toxic environment, upset employees, disrespectful behavior from employees is tolerated and not actioned, no accountability. Thankful I have a job, but this place is not what it used to be

      2

      Wouldn't recommend

      Senior business analyst
      Former employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to bring your pets to work.

      Cons

      Management. One day remote work but holidays are considered your work from home day.

      What culture? There isn’t one!

      Anonymous employee
      Current employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      The daycare company that operations on campus is phenomenal.

      Cons

      Almost zero flexibility in work from home policy and policy changes as soon as leadership doesn’t feel there are enough seats filled. Holidays are considered your work from home day. Canada Home Office does not follow the same policy and has more flexibility which creates a deeper divide in partnership with that office. Home office campus lacks offerings compared to many other offices and is in a dumpy area of town. Culture is non existent. Toxic environment, upset employees, disrespectful behavior from employees is tolerated and not actioned, no accountability. Thankful I have a job, but this place is not what it used to be

      2

      A Dynamic Work Environment Focused on Growth and Collaboration

      Software engineer - java developer
      Current employee
      Tempe, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've had the privilege of being part of PetSmart for 2 years now, and it's been an enriching journey filled with growth opportunities and collaborative experiences. This company stands out as a beacon of innovation and inclusivity in the industry, and here's why: Culture & Environment: PetSmart fosters a culture of inclusivity, where diversity is not just celebrated but actively sought after. From day one, I felt welcomed and valued for my unique perspective and skills. The workplace environment is vibrant and dynamic, encouraging creativity and out-of-the-box thinking. There's a palpable sense of camaraderie among colleagues, which makes coming to work every day a joy. Opportunities for Growth: One of the most remarkable aspects of PetSmart is its commitment to employee development. Whether through mentorship programs, continuous learning initiatives, or career advancement opportunities, the company invests in its employees' growth and empowers them to reach their full potential. I've personally benefited from various training sessions and skill-building workshops that have helped me expand my capabilities and take on new challenges with confidence. Leadership & Transparency: The leadership team at PetSmart is truly exceptional. They lead by example, embodying the company's values of integrity, transparency, and accountability. Regular communication channels ensure that employees are kept informed about company updates, goals, and objectives, fostering a sense of trust and transparency across all levels of the organization. I've always felt heard and supported by my managers, who genuinely care about my professional development and well-being. Work-Life Balance: Balancing work and personal life can be challenging, but PetSmart recognizes the importance of maintaining a healthy equilibrium. Flexible work arrangements, remote work options, and generous time-off policies enable employees to prioritize their well-being and personal commitments without compromising on productivity. This flexibility has been invaluable to me, allowing me to achieve a better work-life balance and perform at my best both in and out of the office. Overall, my experience at PetSmart has been nothing short of exceptional. It's a company that values its employees as its greatest asset and strives to create an environment where everyone can thrive. I'm proud to be a part of this organization and excited about the endless possibilities that lie ahead. Would I recommend PetSmart to others? Absolutely, without hesitation. If you're looking for a fulfilling career where you can grow professionally, make meaningful contributions, and be part of a supportive community, then PetSmart is the place for you.

      Cons

      Communication Channels: While the company emphasizes transparency, there have been instances where communication channels could be clearer or more consistent. This occasional lack of clarity can lead to confusion among employees regarding certain policies or changes within the organization. Workload Management: At times, the workload can be demanding, especially during peak periods or when deadlines are approaching. While the company encourages a healthy work-life balance, there may be occasions where employees feel overwhelmed by the volume of tasks, leading to potential stress or burnout. Career Progression Transparency: While there are ample opportunities for growth and development, some employees may find the process of advancing their careers within the company somewhat opaque. Clearer guidelines or pathways for career progression could enhance employee satisfaction and motivation. Diversity Representation in Leadership: While the company values diversity and inclusion, there may be room for improvement in terms of representation at the leadership level. Increasing diversity in senior management positions could further enhance the company's commitment to inclusivity and provide role models for employees from diverse backgrounds. Remote Work Challenges: While remote work options are available, some employees may encounter challenges related to collaboration or access to resources when working remotely. Ensuring equitable support and resources for remote employees can help overcome these challenges and maintain productivity across all work settings.

      Department was cut off so suddenly resulting in hundreds losing their job within a month

      Customer service representative
      Current employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home job paid training

      Cons

      very demanding and very time-sensitive

      avatar
      PetSmart Response
      now
      We appreciate you taking the time to share your experience at PetSmart with us. We will take your feedback into consideration as we continue working to improve #LifeAtPetSmart for all team members.

      Great place to work

      Customer service team lead
      Current employee
      Russellville, AR
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible with home and work life

      Cons

      High stress and high call volume

      Love my job

      Reservations agent
      Current employee
      Oklahoma City, OK
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, flexible scheduling for work-life balance. Generous PTO and wfh.

      Cons

      Salary could be higher and more consistency in OT. Overall great company to work for.