PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated February 19, 2017
2,737 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
419 Ratings

2,737 Employee Reviews

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Pros
Cons
  • hard to get full time hours or consistent number of hours/days off (in 140 reviews)

  • When part time your hours are in 4 hour increments (in 105 reviews)

More Pros and Cons

  1. "Great Company, competitive pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    if you love pets.. this is the greatest job

    Cons

    direction from PHO change frequently with not a ton of strategy


  2. "Pretty good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart full-time (Less than a year)

    Pros

    Bring dogs to work, good people

    Cons

    Direction/hiring of management from a single source


  3. "Support Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager in Fort Smith, AR
    Former Employee - Support Manager in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Amazing work environment. Adoption events were rewarding. They ensure their pets are healthy and will pay to make that happen. Very respectful of individuality. Structured schedule. Required breaks. Awesome management. Opportunity to move up

    Cons

    Low salary in management position. But if you can handle that the pros definitely outweigh.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Amazing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time (More than a year)

    Pros

    It's amazing place for my dog

    Cons

    Its OK I Don't know


  6. Helpful (1)

    "Pet Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Houston, TX
    Former Employee - Pet Care Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Interaction with animals and learning more about complicated animal care

    Cons

    Management can be bad at times and usually the company cares more about money then the animals they are selling


  7. "Professional dog bather"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Dog Bather in Webster, TX
    Former Employee - Professional Dog Bather in Webster, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Flexible scheduling. Room for advancement.

    Cons

    You have to sign a two year contract to advance to a dog groomer


  8. Helpful (2)

    "Fun laid back and you can learn a lot about animals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Stocker in Kennesaw, GA
    Former Employee - Lead Stocker in Kennesaw, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Paycheck every week. 15% store discount. Flexible hours. Company normally provides a lot of food through the year but some stores vary.

    Cons

    Your position doesn't matter they will have you doing all kinds of crazy things you never expected. You'll lose faith in humanity after dealing with customers in most departments.

    Advice to Management

    Don't hire new associates and pay them more than the associates that have been there 2 or more years and expect nobody to find out.


  9. "Project manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Bring your pets to work M-F
    Daycare. And gym onsite, open til 6pm.

    Cons

    Working from home is expected, or assumed.

    Advice to Management

    Be more transparent with teams across all departments.


  10. "Supervisor, call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader in Phoenix, AZ
    Former Employee - Leader in Phoenix, AZ
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great culture. They try to live their values. Can have your pets at your office, amazing love for pets. Good transparency and integrity among leadership. Interesting jobs, have found no better place for pet lovers to work.

    Cons

    Disorganized in many corporate functions. Having trouble integrating services into their business model. Behind the times in IT and digital initiatives. Personally, I was troubled by the continued sale of small animals, fish and birds, horrific% losses of pet populations are considered normal.

    Advice to Management

    Invest in IT, work on creating an online business that can compete with Amazon in pricing.


  11. "Salon Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Leader in Lubbock, TX
    Current Employee - Salon Leader in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    Working with pets and safety is a big deal

    Cons

    Sales based work environment. Managing for no big pay raise.

    Advice to Management

    Having a good boss helps



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