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PetSmart Reviews
Updated Sep 28, 2023
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Found 8,938 of over 9K reviews
50% Recommend to a Friend
47% Approve of CEO
Found 8,934 of over 9K reviews
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Recommend to a Friend
Approve of CEO
J.K. Symancyk
1,646 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Hours are Flexible for those who are able to communicate with management in a timely fashion." (in 207 reviews)
Cons
- "Poor management they also will keep you in the same position even if you want to move up" (in 746 reviews)
- "Low pay and it seems like everyone at district and above are following very old business models." (in 586 reviews)
- "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." (in 179 reviews)
Ratings by Demographics
This rating reflects the overall rating of PetSmart and is not affected by filters.
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- 5.0FEATURED REVIEWOct 16, 2022Sales AssociateCurrent Employee, more than 3 yearsBrookfield, WI
Pros
Lovley Co workers, helping pet parents
Cons
Retail lol, not to much other than angry pet parents when they can't get the pet they want or the food they want because we don't carry it or it's not the right environment for a fish or reptile.
3 - 5.0Sep 27, 2023Sales AssociateCurrent Employee, more than 1 yearBurlington, NC
Pros
Really fun environment to work in. Seeing all the animals come in makes it 10x better.
Cons
Hours weekly are not always the same.
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PetSmart Reviews FAQs
PetSmart has an overall rating of 3.3 out of 5, based on over 9,143 reviews left anonymously by employees. 50% of employees would recommend working at PetSmart to a friend and 41% have a positive outlook for the business. This rating has been stable over the past 12 months.
50% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PetSmart 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at PetSmart to be benefits, coworkers and the cons to be culture, career development, management.
