PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated August 12, 2018
3,775 reviews

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3.1
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
29 Ratings

3,775 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 316 reviews)

  • "It was an okay place to work, I had the opportunity to learn a lot about animals products" (in 44 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 193 reviews)

  • "not that many hours as part time" (in 144 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Phoenix Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office Empoyee in Phoenix, AZ
    Current Employee - Corporate Office Empoyee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!

    Cons

    Just like any other organization, it is not perfect. However, the best place I have worked.

    Advice to Management

    Continue working together to create the strategy and aligning organizational goals to all levels. Morale has continued to improve over the past year and the transparency to employees is good - keep it going.

    PetSmart Response

    Jul 5, 2018 – Employer Branding

    Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience.

    Like you, we are confident in... More


  2. Helpful (1)

    "Cel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CEL
    Current Employee - CEL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Just amazing company to work for they have amazing benefits and care for the people that work for them

    Cons

    They change there minds to much

    Advice to Management

    I would recommend working for this company they really care about there pets and there workers

    PetSmart Response

    Jul 12, 2018 – Employer Branding

    Thank you so much for the feedback! We always love hearing from our associates and are thrilled that enjoy working at PetSmart. Thank you for all you do to help keep our pets and pet parents happy... More

  3. Helpful (191)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  4. "Okay place, don't really care about animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart (More than a year)

    Pros

    It was an okay place to work, I had the opportunity to learn a lot about animals products.

    Cons

    I do not believe the company or the place I work at REALLY care for animals. At the end of the day, its all about $$$

    PetSmart Response

    Aug 13, 2018 – Employer Branding

    Thank you for sharing your experience. I assure you that our primary focus is on pets and pet parents. We are always looking for ways to improve and are always open to feedback and suggestions... More


  5. "Overall it's been good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Plano, TX
    Current Employee - Pet Stylist in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    as a stylist: 50% commission, benefits, friendly coworkers

    Cons

    Computer system has a lot of bugs, communication between departments isn't great

    PetSmart Response

    Aug 9, 2018 – Employer Branding

    Thanks for the review! Great to hear you're enjoying your life at PetSmart. We are always looking for ways to improve, so please don't hesitate to contact the CareSmart line at 1-800-738-4693 with... More


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Johnson City, TN
    Former Employee - Cashier in Johnson City, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Loved the customers and the animals!

    Cons

    Not really any cons other than really busy days but it made my shift go by quicker!

    PetSmart Response

    Aug 9, 2018 – Employer Branding

    Wonderful to hear you enjoyed your time at PetSmart. Thank you for all you did to make pets and pet parents happy and healthy. Thank you, again, for the review.


  7. "A good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Petcare Associate
    Current Employee - Petcare Associate
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time (More than a year)

    Pros

    Great coworkers, management that listens to your concerns, good hours

    Cons

    Favoritism does happen a lot.

    PetSmart Response

    Aug 7, 2018 – Employer Branding

    Thanks for the review! Wonderful to hear how much you enjoy your colleagues, management and the hours! Don't hesitate to raise your concerns to your management team or the CareSmart line at... More

  8. "Fun job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Oak Ridge, TN
    Current Employee - Associate in Oak Ridge, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Great coworkers
    Involved managers
    PETTING DOGS
    Lots of work with shelters

    Cons

    Cleaning up after animals
    Low hours

    Advice to Management

    Don't hire so many people!

    PetSmart Response

    Aug 6, 2018 – Employer Branding

    Thanks for taking the time to leave a review! We think PetSmart is a fun job, as well, and are thrilled that you agree! Happy to hear that you share in our mission of helping bring pet parents... More


  9. "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Advisor in Guaynabo, PR
    Former Employee - Logistics Advisor in Guaynabo, PR
    Recommends
    Positive Outlook

    I worked at PetSmart part-time (Less than a year)

    Pros

    You get to spend a lot of time with pets, pay is always on time, good schedules

    Cons

    I couldnt really find any con working here

    PetSmart Response

    Aug 5, 2018 – Employer Branding

    Thank you for the review! I'm thrilled to hear how much you enjoy working at PetSmart! Our goal each day – no matter the role – is to help pets and their families. Thank you for all you do to help... More


  10. "Early Morning Stocker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Always busy, decent pay, most of the time dont have to deal with customers

    Cons

    difficult hours, takes a little while to get used to the smell


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