PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated June 22, 2017
2,954 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
489 Ratings

2,954 Employee Reviews

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Pros
  • employee safety while working with animals is important to employer (in 243 reviews)

  • I get to learn a lot about how to take care of animals (in 37 reviews)

Cons
  • It is extremely difficult to secure a full time position (in 152 reviews)

  • Didn't like being forced to be part time (in 110 reviews)

More Pros and Cons

  1. Helpful (55)

    "Good Job if You Have the Passion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  2. Helpful (1)

    "Pet Care Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Dallas, TX
    Current Employee - Pet Care Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Love working with different types of animals. In charge of reptiles, rodents, birds, and fish. This is a great opportunity to learn about proper habitat and temperatures for animals.
    Anyone looking for a career in Agricultural, veterinarian or simply love all animals should go for this career.
    Its a great way to meet new people. Learn about different adoption ageancies and help others.
    Petsmart is very community friendly. We do different events throughout the year.
    Very liberal and fun company.
    Managers, co workers and most of the pet parents are awesome.

    Cons

    Unfortunately, Petsmart is more of a retail based company. I mostly do cashier and customer service which some customers are "interesting".
    Being retail we get retail pay.
    Dont consider long term unless you're moving up in the company.
    If you stay in the same postion etc just know the new hires are making more than you.
    Schedules can be a problem. There are no set schedules.

    Advice to Management

    None.

  3. "Overall, not too shaby."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in West Bloomfield, MI
    Current Employee - Pet Stylist in West Bloomfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Flexible scheduling, Part-time Associates can acquire PTO time, Fun environment, Gaining knowledge about simple things you wouldn't typically know, Plenty of opportunity to cross-train into other departments.

    Cons

    Some shifts may be short & not worth the drive/travel (i.e. 4 hour shifts)

    Advice to Management

    Consistency and positivity is always at the top of my requests for management, but also a clear and open line of communication throughout the entire team at all levels.


  4. "Web Development Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Development Operations Manager in Phoenix, AZ
    Former Employee - Web Development Operations Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great work-life balance and people. The work was very rewarding and challenging. The growth opportunities were excellent.

    Cons

    There were not many cons working for PetSmart, Inc.


  5. "n/a"

    Star Star Star Star Star
    Current Employee - Cashier Team Lead in Henrietta, NY
    Current Employee - Cashier Team Lead in Henrietta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 10 years)

    Pros

    Love greeting Pet Parents as they walk in the door. Enjoy seeing all the different pets that come into the store.

    Cons

    Have trouble getting hours when I'm available

    Advice to Management

    Make sure all employees get the hours they need when associates are available.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader Cashier in Henrietta, NY
    Current Employee - Team Leader Cashier in Henrietta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 10 years)

    Pros

    Meet a lot of Pet Parents and their animals.

    Cons

    Have trouble getting hours when my time is available

    Advice to Management

    none


  7. "Great Company, Typical Retail Problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise and Inventory Leader in North Wales, PA
    Current Employee - Merchandise and Inventory Leader in North Wales, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Good benefits, competitive pay, promotion from within.

    Cons

    Non-regular schedule, constantly changing management objectives.

    Advice to Management

    Consistency is key.

  8. "Petcare associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Petcare Associate in Sunnyvale, CA
    Former Employee - Petcare Associate in Sunnyvale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Fun work environment. Worked with animals and taught customers a lot about animals

    Cons

    Did not like having to meet sale quotas

    Advice to Management

    n/a


  9. "I started off enthusiastic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Green Bay, WI
    Former Employee - Department Manager in Green Bay, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Petsmart Charities does a lot of good for animals
    Get to work with and assist animal lovers
    Daily animal interactions

    Cons

    Culture of "everyone is replaceable"
    Lowered standards of breeders for pets for sale
    Animal health and husbandry for store animals has become unimportant (there used to be a pet care manager position, not anymore)

    Advice to Management

    Focus as much on employees and quality as on charities and profits


  10. "Above average pay, long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Brandon, FL
    Former Employee - Sales Associate/Cashier in Brandon, FL

    I worked at PetSmart (More than a year)

    Pros

    I started as cashier at $9.50, and was bumped up to $9.65 before I left.
    Great co-workers and it's nice to work with animals.
    Easy to manage job, even if busy at times.
    Company cares about the products it sells, as well as the customers/animals.
    Thorough training.
    Many repeat and friendly customers.

    Cons

    Management changed and showed too much favoritism.
    Occasionally stressful environment when busy or no immediate manager to help solve customer complaints. Some customers were rude, and did not clean up after their animals.
    Highest critic is the lack of stable hours, even week to week.
    No room for advancement or even the ability to get full-time.

    Advice to Management

    Give employees more stable hours, schedules made longer than week out, and opportunities for advancement and cross-training.
    Make promotions for sales and products easier to read to help both customers and employees.


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