PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated June 16, 2018
3,654 reviews

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3.1
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Raymond Svider
137 Ratings

3,654 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 312 reviews)

  • "Learn a lot about pets which helps you take better care of your animal friend" (in 42 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 191 reviews)

  • "not that many hours as part time" (in 141 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (28)

    "If you are passionate about animals this is a great place to work ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.

    Cons

    Very hands on, fast pace atmosphere, must be able to multitask.

    PetSmart Response

    Jun 1, 2018 – Employer Branding

    Thank you! We love our pets at PetSmart and are glad you share our passion and enjoyed interacting with animals at work. We feel it’s a pretty special place, as well! Thank you for sharing!


  2. "Sales Associate"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at PetSmart part-time

    Pros

    Great colleagues and nice seeing pets.

    Cons

    Sometimes weekends and evening work.

  3. Helpful (182)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  4. "Nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Cashier in Aiken, SC
    Former Employee - Part Time Cashier in Aiken, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Stress is easily alleviated when pets are around.
    Work was simple.
    Got to know regulars fairly easily.

    Cons

    Some people are just mean, expected in retail though.
    I was promised movement to another position, but it never happened even after pressing management about it repeatedly.
    Painfully monotonous.

    Advice to Management

    Not really applicable since I know management has changed since I worked there.


  5. "Very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    -working with animals all day
    -dress code is not strict you can have tattoos, piercings, and wildly colored hair
    -2 weeks vacation right off the bat
    -affordable health care without a three month waiting period
    -petsmart offers rewards to salon associates dependent on how long you have worked inside the salon as a stylist. You can get shears clippers and blades for free.
    -very strict pet safety rules to ensure no animal is injured or falls ill.

    Cons

    -hardly any room for advancement
    -raises are few and far between

    Advice to Management

    There needs to be more room for advancement and allow associates to be more independent.

    PetSmart Response

    Jun 16, 2018 – Employer Branding

    Thank you so much for taking the time to leave a review. That's wonderful to hear how much you enjoy PetSmart. Ensuring a positive environment for pets, pet parents and associates is incredibly... More


  6. "Bather"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time

    Pros

    Great co-workers and managers for job must be ok with trimming pet nails

    Cons

    the pay is a little low


  7. "Bather"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Bather in Worcester, MA
    Former Employee - Dog Bather in Worcester, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than 5 years)

    Pros

    Fun part time job. There is space to grow. Loved everything about it. Great job if you are in college

    Cons

    Very strict goals to meet.

    Advice to Management

    Remember that we are only human.

    PetSmart Response

    Jun 13, 2018 – Employer Branding

    Thank you for leaving a review! I'm so glad to hear you loved everything about your time at PetSmart! Nothing makes us prouder, as we value our associates so much and all that they do to make pets... More

  8. Helpful (1)

    "Apprentice Pet Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Positive atmosphere
    Working with dogs
    Great coworkers

    Cons

    While I loved the job it can be hot, dirty, high-stress, and gross
    Not getting many hours can be a problem
    The training at my store was lacking, particularly hands on training
    Rebooking clients no matter what is a bad policy that ends up irritating clients and groomers

    Advice to Management

    Salon and store management were fine at my store. I would suggest corporate stop the rebooking policy and high pressure sales tactics.

    PetSmart Response

    Jun 13, 2018 – Employer Branding

    Thank you for leaving a review! That's wonderful to hear that you loved being a PetSmart associate! We play such an important role in the lives of pets and pet parents! Thank you, as well, for the... More


  9. "Opportunity for Pet Stylists interested in sales and growing clientele"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Nashville, TN
    Current Employee - Pet Stylist in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Flexible hours, good health, vision and dental insurance, and no need to worry about personal insurance for clients. Excellent opportunities to grow clientele and forge close relationships with pets and pet parents. In general, management genuinely tries to help streamline both the process and relationships with pet parents. Expensive, large equipment, such as kennels, bathing tubs and grooming tables are provided and maintained at company cost, along with most shampoos, sprays, cleaning supplies etc.

    Cons

    Getting a set schedule can be difficult, and expect to work most weekends and holidays as those are the busiest times. Some sales and other metrics requirements set by upper management can be illogical or difficult to maintain while still trying to perform the main task of styling dogs and interacting with customers. Purchase and maintenance of most grooming tools are out of pocket (shears, clippers, blades, and sharpening of said equipment)

    Advice to Management

    Reduction in micromanaging and a swifter move towards the digital electronic age would reduce menial tasks and allow for more productive stylists.

    PetSmart Response

    Jun 13, 2018 – Employer Branding

    Thank you for your feedback. I'm happy to hear you enjoy your role and benefits. I also appreciate your suggestions for improvement. I can see how some of these would be frustrating. We always... More


  10. "Bather"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Great management and hours.

    Cons

    The co-workers were not as qualified and helpful as I had hoped they'd be.

    PetSmart Response

    Jun 11, 2018 – Employer Branding

    Thank you for your feedback. That's wonderful to hear that you enjoyed working with your management team! We are committed to training and development opportunities so the team can continue to... More


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