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PetSmart Reviews

Updated Sep 28, 2023

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Found 8,938 of over 9K reviews
50% Recommend to a Friend
PetSmart CEO J.K. Symancyk
47% Approve of CEO

Found 8,934 of over 9K reviews

Recommend to a Friend
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
1,646 Ratings

What people are saying about PetSmart

Retail & Hospitality


works at 


I recently accepted a position as a Customer Engagement Manager at Petsmart. I did research on sites like Glassdoor, Zippa, and Indeed concerning average salary. According to all 3 sites, it is around $80k a year. Is this an accurate assessment, or are they being extremely generous. Because they're offering me $46k a year.



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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Great coworkers and fun working with animals(in 421 reviews)
  • "the people i work with everyday are great and that’s what it’s all about(in 369 reviews)
  • "Good benefits and 401k.(in 308 reviews)
  • "Hours are Flexible for those who are able to communicate with management in a timely fashion.(in 207 reviews)
  • "Flexible Schedule and Fun environment(in 122 reviews)
  • "Poor management they also will keep you in the same position even if you want to move up(in 746 reviews)
  • "Low pay and it seems like everyone at district and above are following very old business models.(in 586 reviews)
  • "Some of the managers don't exactly start out warm and friendly to new employees.(in 396 reviews)
  • "No training for the associates and built off of such efficiency you cannot train or even spend time developing them.(in 179 reviews)
  • "Upper management is bad.(in 143 reviews)

Ratings by Demographics

This rating reflects the overall rating of PetSmart and is not affected by filters.

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    1. 5.0
      Oct 16, 2022
      Sales Associate
      Current Employee, more than 3 years
      Brookfield, WI
      CEO Approval
      Business Outlook


      Lovley Co workers, helping pet parents


      Retail lol, not to much other than angry pet parents when they can't get the pet they want or the food they want because we don't carry it or it's not the right environment for a fish or reptile.

      1. 5.0
        Sep 27, 2023
        Sales Associate
        Current Employee, more than 1 year
        Burlington, NC
        CEO Approval
        Business Outlook


        Really fun environment to work in. Seeing all the animals come in makes it 10x better.


        Hours weekly are not always the same.

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      Viewing 1 - 10 of 8,934 Reviews

      PetSmart Reviews FAQs

      PetSmart has an overall rating of 3.3 out of 5, based on over 9,143 reviews left anonymously by employees. 50% of employees would recommend working at PetSmart to a friend and 41% have a positive outlook for the business. This rating has been stable over the past 12 months.

      According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at PetSmart. This rating has decreased by -1% over the last 12 months.

      50% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PetSmart 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at PetSmart to be benefits, coworkers and the cons to be culture, career development, management.

      Popular Careers with PetSmart Job Seekers


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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Project Coordinator

      I recently had an interview with a hiring manager. The conversation went well in my opinion and they ended it by saying they would “like to schedule a day for me to meet their team and get a feel for the projects they’re working on and then have the conversation about what I’m looking for as far as compensation.” I’m not sure what to expect from this, a part of me feels like this means they might want me for the role, but the process is a little unorthodox from my experience. Any thoughts?

      1 Comment

      Durham University

      Does anyone know the competency based questions you’ll be asked for a Business Development Analyst role at Aon? I have an upcoming pre-recorded online video interview that I have to submit within 7 days.


      Senior Consultant

      Hi everyone, I have an upcoming technical interview for Full Stack software developer position at Oracle. Do anyone know what should I prepare for? They need Java and Reactjs. What should i prepare from Data structures. Role require 3-5+ years of experience. Oracle


      Glassdoor has 9,143 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.