PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated December 14, 2018
3,974 reviews

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3.1
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
92 Ratings

Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 329 reviews)

  • "The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 47 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 202 reviews)

  • "not that many hours as part time" (in 153 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (28)

    "Phoenix Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office Empoyee in Phoenix, AZ
    Current Employee - Corporate Office Empoyee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!

    Cons

    Just like any other organization, it is not perfect. However, the best place I have worked.

    Advice to Management

    Continue working together to create the strategy and aligning organizational goals to all levels. Morale has continued to improve over the past year and the transparency to employees is good - keep it going.

    PetSmart Response

    Jul 5, 2018 – Employer Branding

    Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience.

    Like you, we are confident in... More


  2. Helpful (1)

    "Pet trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Trainer in Alhambra, CA
    Current Employee - Pet Trainer in Alhambra, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Working with dogs, learning dog behavior. Interacting with pet people and gaining knowledge of different products.

    Cons

    Keeping track of all your pet parents and making sure each and everyone of them are happy.

    Advice to Management

    Working a bit more closely with pet trainers and understanding that our job is harder than we show.

    PetSmart Response

    Oct 1, 2018 – Employer Branding

    Thank you so much for taking the time to leave a review! We really appreciate the feedback. Your role is so vital to maintaining a healthy and happy pet and pet parent relationship! Thank you for... More

  3. Helpful (1)

    "Great job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Pet Care Specialist in Memphis, TN
    Former Employee - Overnight Pet Care Specialist in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Flexible hours, nice coworkers, pay is always accurate

    Cons

    Overnight pay should be atleast 10$/hourly.

    PetSmart Response

    Dec 14, 2018 – Employer Branding

    That's wonderful to hear you enjoy life at PetSmart! Thank you for the review! That shared passion for pets is a pretty special bond among co-workers, and I'm happy to hear you're enjoying... More


  4. Helpful (1)

    "Dog Bather"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Bather in Huntington Beach, CA
    Current Employee - Dog Bather in Huntington Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Great co-workers and environment. Awesome place to grow and move up.

    Cons

    Hours, wish I was payed a little more

    PetSmart Response

    Dec 14, 2018 – Employer Branding

    Thank you for the review! We really appreciate feedback from our team members. That's great to hear how much you enjoy the environment, growth opportunities and your colleagues. We think PetSmart... More


  5. Helpful (1)

    "Small spaced work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PetSmart Salon Leader in Lubbock, TX
    Current Employee - PetSmart Salon Leader in Lubbock, TX

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Benefits, vacation time, tips, client interactions, safety standards,

    Cons

    Small spaced environment, niche skilled job (other management can’t always help) , eventual health issues,

    Advice to Management

    In an outlying market it’s hard to move up in the company. There isn’t much opportunity once your a salon leader to move forward.

    PetSmart Response

    Dec 14, 2018 – Employer Branding

    Thank you for the review. We appreciate you taking the time. Definitely talk to your management team about growth opportunities. They can help. Also, you can always contact the CareSmart line at... More


  6. "PetsHotel"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    The team dynamic is great. Everyone does their best to help each other and provide best care for the dogs.
    Get to interact with cats and dogs every shift!

    Cons

    Not always enough hours and pay could be better.

    PetSmart Response

    Dec 14, 2018 – Employer Branding

    Thank you for all you do to make PetsHotel so special, and thank you for sharing your experience. We agree - being around pets each day is pretty fantastic! That's great to hear about your team... More


  7. "MIL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory/Merchandising Supervisor in Federal Way, WA
    Current Employee - Inventory/Merchandising Supervisor in Federal Way, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Working with people that are passionate about pets, regardless of position.

    Cons

    Feeling like there is lack of successful counter to theft.

    Advice to Management

    Keep the stress of your associates in mind. They deal with a lot in their own circle just like we do in management and everyone has good and bad days!

    PetSmart Response

    Dec 11, 2018 – Employer Branding

    Thank you for the review. We agree - working with others who are passionate about pets creates such a unique environment. I'm happy to hear that's been your experience. Thank you for the helpful... More

  8. "Assistant Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assiststant Store Leader in Woodbridge, VA
    Former Employee - Assiststant Store Leader in Woodbridge, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 10 years)

    Pros

    Working with Animals, Health/Life Benefits, 401K

    Cons

    No cons to list really


  9. Helpful (1)

    "Decent Retail Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Fort Worth, TX
    Former Employee - Pet Care Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    Fun and good coworkers for the most part
    Mostly good managers
    Good communication with scheduling

    Cons

    Area managers and above would try to apply silly ideas to our store as it was a "test" store in the region which were mostly frivolous, useless, and dropped soon after
    Barebones crews that would stretch you thin during peak times

    Advice to Management

    Store managers were great, it is the ones above them that are just not down to earth with how their stores realistically must run and try to add little showy details for a facade when in the background they make it so stores can only have a few full time non manager employee positions and run barebone crews for most hours of most days of store operation.

    PetSmart Response

    Dec 4, 2018 – Employer Branding

    Thank you for the feedback! We appreciate you taking the time to share your experience. That's great to hear that you enjoyed your colleagues and managers. I also love hearing that the... More


  10. "Great long term job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time

    Pros

    As a pet bather, I had the opportunity within months to advance my career as a pet stylist. I was trained and set up for success. It was great meeting all the pets and the clients were overall amazing and really would go out of their way for you by requesting you. Some of them even begin to treat you like family!!

    Cons

    No real downsides to working here. Sometimes the dogs are aggressive and we have to turn them away. And every once in awhile there are the rude customers you have to deal with. If you don't like getting dirty, this job is not for you!

    Advice to Management

    Keep the staff informed as possible as the policies and procedures change

    PetSmart Response

    Dec 3, 2018 – Employer Branding

    Thank you for leaving a review! That's great to hear that you see PetSmart as a career with plenty of growth opportunities! That's what we aim to provide. And we agree - working with pets and pet... More