PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated August 18, 2017
3,085 reviews

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3.1
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PetSmart President & CEO Michael Massey
Michael Massey
546 Ratings

3,085 Employee Reviews

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Pros
Cons
  • It is extremely difficult to secure a full time position (in 163 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 115 reviews)

More Pros and Cons

  1. Helpful (108)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  2. "Cashier - Boise, ID"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Fun environment, great co-workers, flexible schedule

    Cons

    Sometimes understaffed, not enough registers, turnover

  3. Helpful (1)

    "Assistant store leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Leader
    Current Employee - Assistant Store Leader
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 8 years)

    Pros

    Getting to work with animals and other animal lovers. 15% regular discount and biannual 30% off discount. Various rotating discounts on merchandise. Benefits are decent. Overall for retail it has been one of the more enjoyable jobs I have had. I started out doing pricing, cashiering, dog bathing, etc and now I am an Assistant store leader, so I would say upward movement is decent enough.

    Cons

    There at time seems to be a disconnect between corporate and store level. They have a tendency to roll out new things with out fully testing/planning for them. Sometimes customers treat you like you're an idiot.

    Advice to Management

    Take time to realize that improperly planned projects makes the stores and the company look bad in the eyes of the consumer.


  4. Helpful (1)

    "Customer Engagement Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time

    Pros

    PetSmart is a company that lets you grow.

    Cons

    Not enough employees for different jobs

    Advice to Management

    Hiring more workers


  5. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart full-time

    Pros

    The core values. Purpose based retailer. Good pay.

    Cons

    Currently in a place trying to redefine its business structure.

    Advice to Management

    Consistent communicated direction.


  6. Helpful (4)

    "Change of values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bather in Reno, NV
    Former Employee - Bather in Reno, NV
    Disapproves of CEO

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Our store had incredible management: welcoming, helpful, and generally good, hard-working people who genuinely love animals and want to do good things.
    I worked in the grooming salon and although it's a very physically demanding job and customers can occasionally be an absolute nightmare, I actually really enjoyed it. It's hard to complain about working with dogs.

    Cons

    I worked here for about two and a half years. As time went on it felt like the company got more and more greedy and started putting more importance on money than the welfare/safety of the employees or the animals. In 2014 groomers we're doing more or less 4 dogs a day. 5 if they were small/easy. Today they are expect to do 7. Each dog takes about three hours. All employees in the salon regularly clocked out for lunches but worked through them. If you didn't take a lunch you were lectured because of the law, but if you Did take it you were lectured because you have dogs to do and you can't just be walking out for 30 minutes when it's so busy (no one took 15's... lol what a joke idea)
    There was more pressure to get dogs done quickly rather than safely and with a quality job done. Groomers/bathers were constantly at each other's throats because everyone was miserable. It went from a difficult but rewarding job to an outright nightmare. I go and visit occasionally now even though my dog passed and everyone from managers to bathers seems miserable and at wit's end. It is not the same environment that made me love the store when I was in my first year or so.

    Advice to Management

    Remember that the welfare of the animals and the employees is actually more important than the CEOs pockets.


  7. "Seasonal Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Friendly Coworkers and easy work

    Cons

    Customers in retail can be difficult

  8. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Loved working with pet parents. Learned more about animals which I love.

    Cons

    Cleaning up dog poop sucks

    Advice to Management

    Always have at least two cashiers at all times


  9. "Assistant Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at PetSmart full-time

    Pros

    Great environment, company is very stable.

    Cons

    Name tags, coupon issues, inefficient with pricing.


  10. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart (More than 3 years)

    Pros

    Great culture and amazing coworkers.

    Cons

    Culture changed when company was sold.

    Advice to Management

    Strive to re-build the culture


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