PetSmart Reviews | Glassdoor

PetSmart Reviews

Updated April 18, 2018
3,546 reviews

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3.1
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Raymond Svider
100 Ratings

3,546 Employee Reviews

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Pros
Cons
  • The only way to become a full-time employee is a promotion to management (in 187 reviews)

  • not that many hours as part time (in 137 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "If you are passionate about animals this is a great place to work ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.

    Cons

    Very hands on, fast pace atmosphere, must be able to multitask.


  2. "Sales Associate"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at PetSmart part-time

    Pros

    Great colleagues and nice seeing pets.

    Cons

    Sometimes weekends and evening work.

  3. Helpful (176)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  4. "Good part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Petcare Associate in Cincinnati, OH
    Former Employee - Petcare Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    Depending on your location friendly coworkers, flexible hours,

    Cons

    Low pay, and early hours

    Advice to Management

    Dust shelves?


  5. "Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader
    Current Employee - Store Leader
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than 10 years)

    Pros

    How you lead is directly related to how you view the company and the job. I’ve been with the company over 10years and worked with good and bad leaders. You have to know the difference between leadership and management. You have to be involved and hands on. A Store Leader controls the atmosphere of the store overall. Company encourages development and internal promotions. Lots of policies and procedures - I list this as a positive because they are meant to govern daily tasks and operations to encourage safety and consistency. Encourages recognition from associate level up through corporate level. The company expects more leadership and less management at all levels.

    Cons

    Having worked my way up in this company I know that as a whole, as with any employer, this company does employ bad leaders. I know there is favoritism within teams from store level up through regional levels, perhaps even higher. Turn over at the store level is huge because the associates aren’t paid competitively enough. Bonuses are hard if not impossible to achieve based on expense gate and the budget they give you.

    Advice to Management

    Change the expense gate qualification on bonuses. Bonuses keep leadership with the company even if they don’t see pay rate increases and we are not paying competitive rates to lower level leadership so the bonuses will keep them around.


  6. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Leader in Scottsdale, AZ
    Former Employee - Customer Engagement Leader in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Helping customers with solutions for their pet problems.
    Got to connect with customers on a daily basis
    Worked with great people who share the same passion as yourself.

    Cons

    Stressful holiday season
    Some managers can have favorites so that could effect what shifts you work
    Too much of corporate changing their minds last minute and having the employees at the store level suffer.

    Advice to Management

    Really listen to your employee's concerns and really make sure they feel appreciated.


  7. "Easy job for animal lovers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Glenview, IL
    Former Employee - Sales Associate in Glenview, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    You have the opportunity to interact with lots of animals and learn about pet care. It’s an easy job, not stressful. Many opportunities for growth and promotion by transferring to other stores, or within your own store. You can earn regular raises (though small) with positive performance reviews, you can accrue paid time off even as a part-timer, regular breaks, no sales goals to worry about as an associate, flexibility, requesting time off/changes in schedule wasn’t usually a problem (except during blackout dates like holidays).

    Cons

    Sales associates earn very little hourly even though management salaries are pretty good. Promised lots of hours and didn’t get many. Major lack of training, lack of communication, inconsistent leadership, low standards, not challenging or stimulating. Some issues may have been unique to the particular store I worked at, which was a brand new microstore where everyone was new to the model (very different than a standard size store).

    Advice to Management

    Better training, better communication, consistency, and higher standards would make for a well run store!

  8. "Great for Animal Lovers!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time

    Pros

    If you are an animal person, this is the place for you; especially if you are good working with people. Hours were fine and my coworkers made the experience of joining the team seamless!

    Cons

    Nothing that I can think of


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Great job to learn about the proper care of animals.

    Cons

    High turnover of management. The company moves bad managers to other stores around the area instead of just firing them.

    Advice to Management

    Fire the bad employees and reward the good ones.


  10. "Retail with pets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate
    Current Employee - Pet Care Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    You get to work with animals and flexible schedules.

    Cons

    Tons of work to do with very little staff. Typical retail but it’s harder when you’re trying to take care of animals as well as customers when you’re the only person in the department your whole shift.

    Advice to Management

    Create better schedules.


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