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PetSmart Reviews

Updated February 20, 2018
3,453 reviews

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3.1
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Raymond Svider
73 Ratings

3,453 Employee Reviews

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Pros
  • Working with animals abd follow employees (in 298 reviews)

  • Learn a lot about pets which helps you take better care of your animal friend (in 39 reviews)

Cons
  • More opportunities to be full time employee (in 184 reviews)

  • The pay works best if part time (in 136 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "If you are passionate about animals this is a great place to work ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.

    Cons

    Very hands on, fast pace atmosphere, must be able to multitask.


  2. Helpful (1)

    "Best place to shop for your 4 legged family member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Easley, SC
    Current Employee - Sales Associate/Cashier in Easley, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (Less than a year)

    Pros

    PetSmart is the overall best place to go for all your pets. They care about you and your pet.

    Cons

    Nothing really to say..

    Advice to Management

    Keep up the wonderful work.

  3. Helpful (168)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Current Employee - Sales Associate/Cashier in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  4. "Fantastic place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Scottsdale, AZ
    Current Employee - Arizona in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Live working with animals, great coworkers and management. Wonderful working environment. Absolutely love this job and am striving to get full-time/ management but it's super difficult.

    Cons

    Hard to get full-time, very hard to get fired which means a few workers who don't do their work.

    Advice to Management

    Allow more full time positions and make it easier to get rid of workers won't do their jobs.


  5. "Great co workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Longmont, CO
    Current Employee - Sales Associate/Cashier in Longmont, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time

    Pros

    I feel like the people who work there really care and are always willing to lend a hand.

    Cons

    Not the best at communication sometimes.

    Advice to Management

    Talk to your employees and eachother. Make sure everyone is on the same page.


  6. "Groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart full-time

    Pros

    Lots of room for progression

    Cons

    Salary starts fairly low in the beginning

    Advice to Management

    Higher salary when starting out


  7. "Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing in Covington, GA
    Current Employee - Pricing in Covington, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than 8 years)

    Pros

    Animals, team, early shifts, great people, new adventures everyday. Love that they promote within the company. My management really cares about their team too.

    Cons

    Sometimes teams fall short, not enough hours at times. Other than than there is nothing more bad that I have to say.

  8. "Pet care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    working with animals, fast pace, always on the move.

    Cons

    Short shifts, nothing else really


  9. Helpful (1)

    "Groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Groomer in Syracuse, NY
    Current Employee - Pet Groomer in Syracuse, NY

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Associates share a common goal of good quality pet care. I've learned more in my time here than my lifetime as a pet owner. Good clean atmosphere. Management is friendly and passionate about their jobs.

    Cons

    Grooming is hard work. It requires patience but I love it!


  10. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Houston, TX
    Former Employee - Store Associate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Great starting pay, amazing crew.

    Cons

    Barely no paid time off, little hours.

    Advice to Management

    Nothing.


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