What is the hiring process like at Sutherland?

You can get certified on the Meta platform

I took the job at Sutherland (Rochester, NY) as a last ditch effort due to losing my previous job. The interview process was quick and almost instant. After starting it was very clear this place was extremely unprofessional for what they were advertising it. They lied about a lot of the job responsibilities and lied about the culture and values of the company. People acted and used language there that would make HR flip tables (Yet that didn't make a difference). I learned very quickly while working with veterans that they cheat you out of PTO, bonuses, and penalize you for work life balance. Training was a mess and they made it very clear early on that they only cared about you sitting at your desk. They advertise the place as a call center when its just consulting/ advertising for businesses on the Meta platform. Just instead of being polite about the service they want you to harass the businesses that end up in your book. There were multiple occasions on which a person I spoke with was annoyed and hated the Meta Marketing Pros. Multiple fights have broken out on the floor here and multiple managers have been cussed out on the floor. The place will sometimes reek of weed or feces and don't get me started about the public restrooms here. There are 3 year old's who know how to use the restrooms better then the adults here. Its so unsanitary and disgusting. In fact the landlord dislikes the company so much because of all of these issues. Employees cant even use restrooms on other floors without risk of being written up or be on other floors during their breaks. They hand out final write ups left and right here yet still keep the problematic employees. The biggest thing for me is the lack of trust and the lack of effort they put into maintaining a healthy work environment. The fact that they mess up employee bonuses on a monthly basis and that they just push an extremely toxic work culture makes this an awful experience. Only take the job if you are desperate but please for your sanity keep looking. Get the Meta certification while they are paying for it and run. This place will mentally tear you down. I also want to add that this place hires managers who openly admit they used to sell laced drug and have assaulted people in the past. Let that sink in for the type of employees that work there.

Good hiring process The process which I worked is good OTs are there

Worst shifts, every week one shift and every month team change where it was hard to be stable and adaptive for one team Forceful OTs Salary will come on time but not full amount

1- Very easy hiring process 2- helpful people in all departments

1- break area might not be the best

Good for newbies. Good company for people without experience in contact centers. Interview process doesn't take too long. Hiring process is fast compare to other companies

Low Salary. Some accounts are toxic. Some manager are toxic. Incompetent pay raise.

Full remote position, very kind interview process, equipment provided and easy onboarding

The hours were not the desired ones and did not learn of my schedule until I started training.

Best place for freshers. The interview process was quiet easy

They take a lot of time conduct one round of interview to another

Fast hiring process and easy application process

Location is too far from the main road. No available public transport. Poor compensation

hiring process is easy also good salaries

working hours and some of the team managers

Good and supporting management, Internal hiring

Career opportunities, Culture ,values and Work / life balance

*Easy Interview process *Flexibility if your team performance is well *Referral Bonus is great

*Only Base pay & No Increment *Workload is difficult *Call frequency is continuous without any intervals