Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated August 16, 2018
2,361 reviews

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3.1
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Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
1,073 Ratings

2,361 Employee Reviews

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Pros
  • "Best reasons to work from home is I can devote my attention took what I am doing" (in 144 reviews)

  • "Great work environment , a lot of motivation to get money" (in 136 reviews)

Cons
  • "Undesirable schedules, little work/life balance" (in 40 reviews)

  • "Night shifts during festival time" (in 62 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome WAH company to work for and will always ensure your transition is smooth and beneficial."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time

    Pros

    Always ensure employees and their families first

    Cons

    Promotion does take that EXTRA STEP

    Sutherland Response

    May 21, 2018 – Sutherland Experience Team

    Hi there, and thanks for taking the time to share your feedback. We're so glad to read about your positive experiences here at Sutherland. Our goal is to enable our employees to work on interesting... More


  2. "Associate Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant in Rochester, NY
    Former Employee - Associate Consultant in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    Great work environment to work

    Cons

    None at all once so ever

    Advice to Management

    Being more strict about work force

    Sutherland Response

    Jul 31, 2018 – Sutherland Experience Team

    Hello, and thank you so much for taking the time to share your feedback with us. We're so glad you found a great working environment. We absolutely strive to enable our employees to work on... More

  3. "Okay company for settling down"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsford, NY
    Former Employee - Anonymous Employee in Pittsford, NY

    I worked at Sutherland full-time (More than 3 years)

    Pros

    organized, huge organization with many possible roles

    Cons

    Too bureaucratic and slow paced

    Sutherland Response

    Aug 13, 2018 – Sutherland Experience Team

    Thanks for sharing your thoughts with us. We are a global process transformation company, and we employ thousands of professionals spanning 21 countries around the world. At Sutherland, our goal is... More


  4. "Sutherland in a nutshell.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Coordinator
    Current Employee - Team Coordinator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Fast promotions. Flexibility. Diversity.

    Cons

    Pay. Favortism. Lack of communication. Pay.

    Advice to Management

    Actually listen to your agents/tcs/tms.

    Sutherland Response

    Aug 15, 2018 – Sutherland Experience Team

    Hi there, and thank you so much for taking the time to share your feedback with us. We're so glad that you have found the opportunity for advancement, and we're also glad that you have found... More


  5. Helpful (1)

    "Encourages amazing employees to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time

    Pros

    For those who are not working in the BPO/Call Center but more in an admin/leadership side of things, there are great opportunities to work from home and hold remote positions.

    Quick and ok way to kick-start a career and being able to have supervisory/management experience in a short time if you can showcase your talents.

    Cons

    Company will stick with whoever does the most for the lowest amount of money. Therefore, no matter if you are a top performer, or an amazing talent, you will be quickly replaced or stuck in limbo.

    Low salaries, and unrealistic expectations. No real job architecture or career path as well as employee benefits.

    Advice to Management

    There is really no advice that can help, since the company culture comes all the way from the highest leadership. If that point of view does not change, competitors will eat the company away.

    Sutherland Response

    Aug 13, 2018 – Sutherland Experience Team

    Thanks for your feedback. Quite concerned with certain allegations and observations you mentioned. We encourage you to reach out to comments@sutherlandglobal.com to share your feedback more directly... More


  6. "great growth potential and development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsford, NY
    Current Employee - Anonymous Employee in Pittsford, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Flexibility & opportunities that are open

    Cons

    Nothing at this time thanks

    Sutherland Response

    Jul 31, 2018 – Sutherland Experience Team

    Thank you for sharing your thoughts; it is much appreciated. We are so pleased to read that you have found great growth potential, and development opportunities during your time with us. Our goal is... More


  7. "Customer Care Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sutherland full-time

    Pros

    Great pay and benefits

    Cons

    campaign closed and nothing fit what i previously did

    Advice to Management

    care about your employees

    Sutherland Response

    Aug 8, 2018 – Sutherland Experience Team

    Thanks for your feedback. We do strive to provide competitive total rewards that are equitable in the marketplace, recognize individual initiative, and reward performance and behaviors that drive... More

  8. "crm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsford, NY
    Former Employee - Anonymous Employee in Pittsford, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    You get very good training before you hit the floor.

    Cons

    Can't say something specific I enjoyed working there.

    Sutherland Response

    Aug 13, 2018 – Sutherland Experience Team

    Thanks for your feedback. Glad to know you enjoyed working at Sutherland. We wish you more success in your professional career.


  9. "Love the job / hate the instability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional in North Charleston, SC
    Current Employee - Professional in North Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than 3 years)

    Pros

    camaraderie with other teams and awesome manager

    Cons

    instability with lots of jobs being off shored, lack of communication from higher ups on upcoming changes, lack of growth opportunities

    Advice to Management

    None - they are leaving as more and more jobs are being cut in the U.S.

    Sutherland Response

    Jul 31, 2018 – Sutherland Experience Team

    Hi there, and thanks for the feedback. We're saddened to read about your concerns with job instability. We understand that can be very frustrating, and it can be uncomfortable working in that... More


  10. "The best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time

    Pros

    Fulltime, medical benefits, full cafeteria, lots of parking and even a gym

    Cons

    There are no cons that I can think of

    Sutherland Response

    Jul 17, 2018 – Sutherland Experience Team

    Thanks for your feedback. We do strive to provide competitive total rewards that are equitable in the marketplace, recognize individual initiative, and reward performance and behaviors that drive... More


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