Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated May 21, 2018
2,226 reviews

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3.1
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Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
1,008 Ratings

2,226 Employee Reviews

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Pros
Cons
  • Undesirable schedules, little work/life balance (in 39 reviews)

  • Night shifts during festival time (in 61 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome WAH company to work for and will always ensure your transition is smooth and beneficial."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time

    Pros

    Always ensure employees and their families first

    Cons

    Promotion does take that EXTRA STEP

    Sutherland Response

    May 21, 2018 – Sutherland Experience Team

    Hi there, and thanks for taking the time to share your feedback. We're so glad to read about your positive experiences here at Sutherland. Our goal is to enable our employees to work on interesting... More


  2. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than 5 years)

    Pros

    This is a great place to work as there are endless opportunities for growth and compensation.

    Cons

    I don't know of anything I can use as a Con

    Sutherland Response

    Apr 30, 2018 – AVP, Corporate & Brand Marketing

    Thank you for taking the time to provide feedback. We appreciate
    your input and are happy to hear you’re enjoying your experience
    here at Sutherland! We look forward to watching you grow your own... More

  3. "I love it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland full-time

    Pros

    hours,pay,managers i love the working from environment with this company and the customers were awesome

    Cons

    schedule consonantly changing without notice.

    Sutherland Response

    May 22, 2018 – Sutherland Experience Team

    Hello, and thanks for taking the time to share your feedback.
    We're so pleased to see your comments and that your experience has been so positive. We understand that it can be frustrating when... More


  4. "Subject Matter Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsford, NY
    Former Employee - Anonymous Employee in Pittsford, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (More than 5 years)

    Pros

    Good place to work. Good salary.

    Cons

    No internal opportunities. Management is not good

    Sutherland Response

    May 21, 2018 – Sutherland Experience Team

    Thank you for sharing your thoughts this us. We're glad that you found Sutherland a good place to work, but we're sorry to read your comments about management. Please know that your feedback is so... More


  5. "i love my job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland full-time (More than a year)

    Pros

    honest dependable caring hospitable diligent

    Cons

    no real cons of this place

    Sutherland Response

    May 9, 2018 – AVP, Corporate & Brand Marketing

    Thank you for taking the time to share your feedback. We're so glad that you are enjoying your work experience with us, and we are glad to have you on the Sutherland team. We hope you will find... More


  6. "Great WAH for busy moms"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland (Less than a year)

    Pros

    I like it, pay isn’t the best but working at home is extremely convenient having children and it is a good company to work for!

    Cons

    Hours waver at times and they may cut back hours which can be inconvenient but they will let you take other shifts as available and get overtime if you want when there is more work needed

    Advice to Management

    Non

    Sutherland Response

    May 9, 2018 – AVP, Corporate & Brand Marketing

    Thank you for taking the time to share your feedback. We're so glad that you are enjoying your work experience with us, and we are glad that you have found the flexibility you need. We hope you will... More


  7. "Great if you are looking for part time work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist
    Current Employee - Support Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland part-time (Less than a year)

    Pros

    There are some really great supervisors and team members here.
    You work from home.
    A call center job that doesn't have an Handle Time Maximum.
    You can get performance bonuses!
    Schedules are flexible for the most part.

    Cons

    Depending on your Line of Business little to no potential for career growth.
    You won't get close to full-time hours outside of holidays.
    If your equipment fails you will not get paid while waiting for replacement. This can take over a week.
    Software and tools used can be very buggy.
    Bonus metrics will change frequently.

    Advice to Management

    I'd suggest being more upfront about the opportunities and job description. The picture painted in your first 3 months is extremely optimistic. The actuality of the job as far as bonuses and opportunities is nowhere near what is dangled when they are taking you through training.

    Sutherland Response

    May 22, 2018 – Sutherland Experience Team

    Thanks so much for your feedback. We're sorry that you feel there are some programs with limited career growth. We do strive to provide an environment where our employees can work on interesting... More

  8. "Technical consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sutherland full-time

    Pros

    There are long stretches of time when the job is fairly easy.

    Cons

    Just like any corporate environment, Sutherland treats employees as expendable (which is a truth in that line of business). Processes in the program i worked for were not transparent all the time. Agents did not get official training for new information or new procedures all the time. You'd expect that if there was no time for training, management would efficiently disseminate information through official means like email. But there were a lot of times when you heard about a change in the business process through hearsay ("i heard from someone who spoke to the manager...") pretty sure the client does not recommend that kind of info dissemination. Promotion depends partially on performance to a certain degree, but no good performer actually gets promoted without friends. Employees come and go. And there are so many instances when a rule or policy is applied arbitrarily. Excessive absences or not following client recommended business processes will only be a problem if you don't have friends. Schedules are released and assigned, only to be changed in the last minute without giving the agent much preparation or choice. Underpaid SMEs who have hourly rate of an agent (but with more work) are more knowledgeable than some managers. The burden of performance is put on agents only and not on managers or the actual operations manager( who end up just pushing agents) just like what you'd expect in mediocre performing BPO campaigns. The campaign's performance issues are blamed on agent quality than on effective management. At some point it makes you wonder why quality of work still suffers even if half of the floor is replaced with new agents. In short, only agents and some supervisors truly internalize accountability.

    Sutherland Response

    May 21, 2018 – Sutherland Experience Team

    Hello, and thanks for sharing your thoughts. We're sorry to read your various comments. Please know that your feedback is so important to us. As such, we will be sure to share this with leadership as... More


  9. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Sutherland full-time (More than a year)

    Pros

    Its a paig job

    Cons

    Lack of structure , managment is underqualified , rude , messy enviorment , slave ship

    Sutherland Response

    May 10, 2018 – AVP, Corporate & Brand Marketing

    Thank you for your feedback. We're sorry that your experiences were not as positive as we would have liked. Please know we do have initiatives underway to improve the employee experience here at... More


  10. "Unprofessional....Period"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland full-time

    Pros

    Nice facility
    Other employees were nice
    Trainer was knowledgeable
    Nice part of town

    Cons

    The recruiters were terrible and unprofessional

    Sutherland Response

    May 9, 2018 – AVP, Corporate & Brand Marketing

    Thank you for sharing your feedback with us. We're so glad to have you on the Sutherland team. As we are always looking to improve the employee experience, please feel free to reach us at... More


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