Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated Dec 13, 2019

To filter reviews, or .

3.4
60%
Recommend to a Friend
76%
Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
1,397 Ratings
Pros
Cons
  • "Night shifts can be bit tough for new comers(in 95 reviews)

  • "This is horribly low pay compared to any other call center job(in 66 reviews)

More Pros and Cons
  1. "Easy Interview Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time for less than a year

    Pros

    Professional, made to feel welcome, prompt response with questions after phone/web interview

    Cons

    Not sure yet, Don't match on 401K

    Advice to Management

    Unknown at present

    Sutherland2019-11-04
  2. "Growing company and great work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - WAH Insurance Agent in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time for more than a year

    Pros

    Complete training on systems and programs. Always working to improve Technology. Growing opportunities for all levels. Great company to work for, especially work at home, like I do.

    Cons

    Selling insurance, but no residuals, just bonuses.

    Advice to Management

    Might be good to have WAH meet brick and mortar team in person.

    Sutherland2019-12-07
  3. "It was cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Retention Specialist in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for more than 3 years

    Pros

    Co-workers, cafe, gym, and activities.

    Cons

    High stress, micro management, no compassion, slow.

    Advice to Management

    Lighten up.

    Sutherland2019-12-04
  4. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time for more than 3 years

    Pros

    The hours, pay, and benefits is good

    Cons

    Once a project is over they start laying off

    Sutherland2019-11-27
  5. "This company won'r recruit the most suitable employees. They just don't care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support 

    I worked at Sutherland full-time

    Pros

    They have different customer service options.

    Cons

    The recruitment process is not the best so don't expect the job to be either.

    Sutherland2019-12-10
  6. Helpful (1)

    "Research and Explore Big Picture First!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busineess Analyst 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sutherland full-time for more than 5 years

    Pros

    If you are a good employee, generally they will try and find work for you. PTO plan is generous, however it's a use it or lose it, and no one can ever use all the time. Options to work from home in certain roles. Benefits are decently priced for what they are.

    Cons

    Pay is low. Negotiate your rate prior to hire, or you will never see significant increases. Raises are 1-2%/year. No 401k match. PTO policy doesn't rollover or payout. Your bonus, if you get one, will always be late by several months - and if you leave you forfeit any bonus you earned in the prior year. Now you only get bonus paid 2/year vs quarterly. The people at the top have been there forever and seem to... be out of touch with the reality of how companies manage the workforce now. Stuck in old ways. When people leave they don't fill the positions, they just dump the work on current employees with no incentive.

    Show More

    Advice to Management

    Get with the times - pay your employees what they deserve - stop stepping over dollars to save pennies. Review your policies, they are old. Give a 401k match to at least help with the low pay.

    Sutherland2019-12-03
  7. "Ok"

    StarStarStarStarStar
    Former Employee - Team Manager 

    I worked at Sutherland full-time

    Pros

    Decent bonus and hours, casual atmosphere

    Cons

    BPO- any day could be your last

    Sutherland2019-12-04
  8. "Not good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CA Representative 

    I worked at Sutherland full-time for more than a year

    Pros

    They paid well without degree

    Cons

    They lack of knowledge in it

    Sutherland2019-12-02
  9. "The company was pleasant to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dell Operator in Tulsa, OK

    I worked at Sutherland full-time for more than a year

    Pros

    The atmosphere was pleasant. Clean facility. Engaging managers.

    Cons

    Problems keeping the temperature regulated so it'd get randomly colder or hotter some days. Constant construction on various floors.

    Sutherland2019-11-15
  10. "Great place for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time for more than 3 years

    Pros

    Lots of opportunities to promote up and laterally

    Cons

    Have to be able to work any day of week. They will work with you but you have to be flexible

    Advice to Management

    Keep growing

    Sutherland2019-11-03
Found 3191 reviews