Sutherland Interview Questions | Glassdoor

Sutherland Interview Questions

Updated Jul 22, 2017
488 Interview Reviews

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  1. Featured Interview

    Helpful (3)  

    Technical Support Representative Interview

    Anonymous Employee in Rochester, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Sutherland (Rochester, NY).

    Interview

    During the interiew they ask you your previous work history then watch you navigate throughout a computer to see if your good with creating new folders and backing up files to the folders.

    Interview Questions

    • How good are you with navigating throughout a computer?   1 Answer

  2.  

    Travel Consultant Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Negative Experience

    Application

    The process took 1+ week. I interviewed at Sutherland (Las Vegas, NV) in June 2017.

    Interview

    Worst experience ever! Completed my application and assessment at home, received an email next day about coming in for testing. Come in and completed the testing and met with a recruiter, wanted me to come back in the next day for group interviews. Went to the group interview was told we all were hired and we did our background and drug testing there. I did inform the recruiter I was not able to start the day of the start date due to me being out of town with family and they said that's fine we will start you later. I fill out all of the new hire paper work and everything they sent for me to complete. I come back from my trip and no word on the time or day I start. I go in and I'm told, I wasn't supposed to be hired because of some glitch with the assessment and the recruiter that originally hired me was no longer there. If I would have just came in the date I was schedule for hire in the first place, none of this probably would've happened. Honestly I'm glad I didn't join this company, waste of time.

    Interview Questions

    • It was an easy interview, talk about yourself and experience pretty much.   Answer Question
  3. Helpful (5)  

    Customer Service, Retention Agent Interview

    Anonymous Interview Candidate in Las Vegas, NV
    No Offer
    Negative Experience

    Application

    I applied through an employee referral. I interviewed at Sutherland (Las Vegas, NV) in May 2017.

    Interview

    Applied online and got a call and email the following day. Followed the directions in the email for all the prep work before coming in. Got to the recruiting office and sat there for 40 minutes. Was called by the man running the recruiting center to enter another room. Sat there for another 40 minutes. Met Denise who was going to interview me. We sat down and the first thing she told me was that I am not qualified for the position. She said there's more positions that I can apply for and that there was one I was qualified to work with and it was for USAA. So I did the application right then and there and she said that she'll schedule me for an interview two days from now. Two days pass and I'm back over there with the same guy running the recruiting center. I sit down for another 40 minutes until called to the other room again. I wait for 20 minutes and am called back outside because I didn't do some necessary things in the application. Followed his directions on the computer and it turns out I had already done everything. I wait at the computer for 10 minutes because he told me to and then was asked to go back to the other room for the second time. Now I wait for 40 minutes only to be told that I'm not qualified for that position either. The man running the office tells me there's other positions and tells me to apply to them, so I do. After waiting 20 more minutes he tells me I still didn't qualify.

    I was told I am not qualified for any position that they had open and yet they told me I was and made me come and wait for hours just to be told I can't even get an interview. I asked why I didn't qualify and they said it was because I didn't pass the questionnaire. I then asked why they told me to come in if I didn't qualify and they couldn't give me a straight answer. I don't get why they would lie to me and get my hopes up for a job and tell me that I wouldn't be interviewed because of some questionnaire. I passed the typing test of 25wpm.

    The funny thing is that when I left, I got a call from Lola, a recruiter, telling me they reviewed my application and want me to come Infor yet another interview. I told her I was there not even 10 minutes ago and if I would be interviewed that day. She said she would call me back to let me know if I would and never got a call back.

    Your recruiting center is terrible, I invested time to be there and ended up getting crapped on by Sutherland. Your team needs to get in sync so this problem doesn't happen again.


  4. Helpful (4)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland.

    Interview

    Phone screening followed by a 30 minute interview with a senior manager, where they will review your resume and ask you speak about your experience . Once accepted you will have to pass a drug test and background check.

    Interview Questions

    • Review of resume and standard competency questions - strengths, weaknesses, how you handled a difficult situation etc.   Answer Question

  5.  

    Call Center Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland (Houston, TX).

    Interview

    Hiring event where there were many interviews being conducted at once. Each person went through the process of application review, went to private room to have interview. Upon hire, they requested drug test by swab of mouth and skills test on computer handling customer service issues.

    Interview Questions

    • What was the most challenging customer service issue you faced? How did you handle it?   Answer Question

  6. Helpful (2)  

    Team Leader Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland.

    Interview

    I was contacted by Sutherland that I would be called by the hiring manager. We spoke on the phone for about 30 minutes. He asked as few questions and I mostly did the talking. He didn't ask questions about my answers or anything. He just told me I had the job.

    Interview Questions

    • I mostly talked about 30 minutes. The hiring manager was silent.   Answer Question

  7. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sutherland in March 2017.

    Interview

    less than 5 minute interview, gave brief background of specific area position was for. Recruiter was very nice, but stopped and cut to salary request. Discussed current salary and then told what the salary is for job. Salary was less than I made in 1992! Asked her to relay to their Management their salary is not in line with current standards.

    Interview Questions

    • what is my current salary and not sure if this position will pay as well.   1 Answer
  8. Helpful (1)  

    Manager of Organizational Excellence Interview

    Anonymous Interview Candidate in Shenandoah, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Sutherland (Shenandoah, TX) in March 2017.

    Interview

    Interviewed with the hiring manager over the phone. I had expected more of a conversation style interview, but it turned out to be a lot of questions & answers. The manager was personable and explained what success in the role would look like. At then end the manager shared the next steps.

    I received a second telephone interview with the Sr VP of Business Excellence and was scheduled for an in person interview a few days later.

    I ended up withdrawing my application before the I'm person interview to pursue other opportunities.

    Overall I was left with a good impression. If the position paid more and was closer to home I would have continued with the hiring process.

    Interview Questions

    • What type of data did you analyze during the analysis phase of the six sigma project.   Answer Question
    • How did you define the expected outcomes of your project?   Answer Question

  9.  

    Work At Home Agent Interview

    Anonymous Interview Candidate in Rochester, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sutherland (Rochester, NY) in March 2017.

    Interview

    Took online assessment, reviewed all the technical requirements. I was part of the team to make up some of the questions, knew the answers by heart and even made sure that I was able to pretend the pay rate was fair. Was I chosen? No. .

    Interview Questions

    • Are you able to perform your job during stressful conversations?   1 Answer

  10.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Sutherland.

    Interview

    There wasn't really a real interview process for me. They really wanted to make sure that I actually wanted the job. They were new and were really trying to ensure that people would stay and were willing to not just stay for training but for the real job.

    Interview Questions


  11. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sutherland (Las Vegas, NV) in January 2017.

    Interview

    First, you have to take the assessment at home. It's long but not tat bad. Then you'll show up and take a typing test and another test depending on which job you apply for. Then there is a group interview where you'll roleplay in the group and one on one.

    Interview Questions


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