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      TTEC

      Engaged Employer

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      What are perks and other benefits like at TTEC?

      TTEC reviews

      Contract worker review

      Licensed health insurance agent - medicare, remote
      Current contractor
      Houston, TX
      Recommend
      CEO approval
      Business Outlook

      Pros

      TTEC offers competitive benefits packages that may include health insurance, retirement plans, paid time off, and other perks designed to support employee well-being.

      Cons

      High demand, which may require flexibility. They will accommodate were they can as long as your in communication with them.

      Love ttec but needs improvement

      Customer service representative (csr) ii
      Current employee
      Colorado Springs, CO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing growth opportunities, good benefits but could be better, great management, many projects for temporary, part time, or full time

      Cons

      Tech issues (to be expected when working from home), metrics tracker needs to be updated, NO increase in pay even if you move up a tier. You only get pay increase if your a team leader, manager, or moved to a higher paying department

      1

      Okay

      Workforce management analyst
      Current employee
      California City, CA
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible schedule, good benefits and at home.

      Cons

      no raises. A lot of mistakes made that affect payroll

      Okay, depending on which project you work for.

      Licensed health insurance agent
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH options are great, and if you do well on your assigned project, you have the opportunity to become a FT employees, which includes benefits. The best part of working here are the people...and friends that I've made.

      Cons

      Rules change according to project and supervisors. There's been a TON of turnover for multiple reasons in the past 12 months. There's more, however overall, this is one of the better places I've worked.

      WORST JOB EVER!!

      Sales representative
      Former employee
      New York, NY
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a remote position.

      Cons

      If you have a disability or need to miss work due to a medical reason they will fight you every step of the way and they only excuse a few days, regardless if you have documentation and approval. They also hire people en masse during busy months as full time but then terminate everyone afterwards as "temporary help." I also had the training coach consistently blame the class for her inability to control her temper. My supervisor was also extremely passive aggressive. They fought me on ADA and wanted me to get every single symptom filed as an individual ADA acception and wanted them signed by doctors that lived in other states in a less than realistic time frame. You're also HEAVILY micromanaged and receive mostly negative feedback. Basically, none of corporate has any idea what goes on day to day but then demand insane expectations with minimal reward. Almost everyone I was hired with either quit or was terminated. No one has a clue what they're doing, the programs never work or frequently crash, and there's no empathy for their employees. The entirety of this company is grossly disorganized. Oh, the icing on the cake is that when you're interviewed and in training they promise you benefits, overtime, and all kinds of "good ideas," and then once you actually start working suddenly they're no longer doing over time, offering certain benefits, or providing wage incentives. We were told in training there was room for promotion and pay raises. Found out that was a lie. You're only getting a raise of like $1 if you switch positions and take on double the responsibilities. I regret ever working here. The scheduling is equal horrendous.

      avatar
      TTEC Response
      now
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com.

      TTEC WFH

      Customer service representative (csr) ii
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer full benefits for full time employees, great hours if you lucked up and got a good schedule out of training for whichever contract you were assigned, and of course getting to work remote.

      Cons

      Pay could be higher for the amount of work and stress that comes with the job, very disorganized, lack of communication, and micromanagement.

      Demanding but worth it for the pay

      Customer service representative
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay good benefits chill environment from remote to office

      Cons

      Demanding and has a tendency to pit representatives against each other to reach certain goals

      No advancement

      Licensed insurance agent
      Current employee
      Raleigh, NC
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is pretty ok

      Cons

      Schedule, they show favortism, no room for your personal life, their benefits are a joke

      Entry to sales in tech

      Bdr representative
      Former employee
      Dublin, Dublin
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice working environment, supportive colleagues, international team, entry to sales in tech, relatively flexible working times depending on the team, Financial support when moving countries for work

      Cons

      Low pay compared to respomsibilities, limited benefits, lack of information or support as a result of working for a vendor - not a direct provider of the SaaS

      Good Place to Learn

      Insurance agent
      Former employee
      Charter Oak, IA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, benefits and equipment Remote Work

      Cons

      They do a shift bid every quarter so you never know if you are working days, nights, or weekends.

      avatar
      TTEC Response
      now
      Thank you for taking the time to leave a review. We're glad to hear you appreciated the pay, benefits, and flexibility of remote work. We understand that frequent schedule changes can be challenging and will keep your comments in mind as we continue improving the employee experience. Wishing you all the best in your career journey.