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TTEC

Engaged Employer

TTEC

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TTEC Reviews

Updated May 28, 2023

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Found 8,797 of over 9K reviews
3.6
65% Recommend to a Friend
TTEC Chairman and CEO Kenneth D. Tuchman
75% Approve of CEO

Found 8,125 of over 9K reviews

3.6
65%
Recommend to a Friend
75%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
3,703 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Horrible training and stuff will just get thrown at you which you are expected to know.(in 351 reviews)
  • "The management is poor and unorganized.(in 317 reviews)
  • "low salary — it feels like I’m not compensated well with the workload I have.(in 315 reviews)
  • "Managers don't communicate with the employees and TTEC allows their employees to be abused verbally.(in 106 reviews)
  • "F 10:00am 6:30pm but yet we are 7 days a week on schedule strict on time off.(in 74 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of TTEC and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year
    Featured Review

    Amazing Environment

    Dec 6, 2022 - Associate in Athens, Athens, Attica
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture, diversity, nice engagements and very friendly work environment

    Cons

    nothing to mention here, all is done very well

    Continue reading
    1 person found this review helpful

    TTEC Response

    Social Media EMEA- Lead Specialist, TA Marketing and Communications

    We appreciate your positive remarks. We make every effort to "Seek First to Understand" to achieve our goals together.

  2. 5.0
    Former Employee

    Great company, great team

    May 25, 2023 - Information Security Analyst in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Corporate office is pretty cool (remote since COVID). Great people to work with. Pay is okay but it's a good place to learn and move up.

    Cons

    I've seen bad reviews for entry level and minimum wage jobs overseas.

    Be the first to find this review helpful
  3. Join the TTEC team
    See Our Latest Jobs
  4. 5.0
    Current Employee, more than 3 years

    TTEC Customer Care Representative

    May 11, 2023 - Customer Care Representative in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    One of the best jobs I've ever had. Great benefits that start as soon as you are employed. I've been with 3 projects under the TTEC umbrella. Bank of America, Optum Insurance, and currently I'm on the CHANEL project. I enjoy working from home so that's the biggest pro for me, but they do offer brick and mortat positions. There is plenty of room for advancement if you are looking to do so. We have a program thay pays incentives for your reliability% and Quality Assurance scores. As long as you're doing tour job and doing it well it's really helpful to have extra cash coming in here and there. I really am satisfied with how I'm treated here and the workload isn't insane either. Very lucky that I stumbled upon this company via recommendation from a friend.

    Cons

    I can't think of any cons. Even when one of the projects shut down the company made sure to relocate us to another project. I'm very grateful for that.

    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 3 years

    Best job I've ever had

    May 23, 2023 - Trainer in Englewood, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I will make a career of ttec. I started during COVID because I wanted to work from home but now I will stay forever. You have so much room for growth and opportunities if you open your mind and try different jobs. There is so much support and help to achieve your goals. Just remember closed mouths don't get fed, if you don't think you are getting the help needed, say something. Pay is amazing

    Cons

    Haven't found one. It can be as bad as you make it

    Continue reading
    Be the first to find this review helpful
  6. 5.0
    Current Employee, less than 1 year

    Great Onboarding Experience

    May 18, 2023 - Senior Business Analyst in Dearborn, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well organized and welcoming onboarding team. Structured method to introduce company systems and processes to new employees. Team members are willing to assist with any questions or concerns that may arise. I quickly had ID's and passwords established so that I could access the necessary tools and systems to begin being productive immediately. There appears to be an abundance of opportunities for advancement and development.

    Cons

    As a new employee, there are none that I have identified so far.

    Be the first to find this review helpful
  7. 4.0
    Former Employee, more than 8 years

    CSR II

    May 28, 2023 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love job placement ok just need steady

    Cons

    Pay rate is good now

    Continue reading
    Be the first to find this review helpful
  8. 4.0
    Current Employee, more than 3 years

    A Place to Grow

    May 25, 2023 - Program Trainer in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    free learning resources and time on job to learn

    Cons

    disorganized. you may not have a task at the moment but in 5 minutes you week is planned out.

    Continue reading
    Be the first to find this review helpful
  9. 4.0
    Current Employee, less than 1 year

    Positive Interview and Nice People

    May 15, 2023 - Senior Developer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The interview process at TTEC was positive and fair. Each person I interviewed with was kind, respectful and easy to talk to. Since being hired, everyone I've met has been passionate and ready to help. My manager has been great and is already pushing me to explore career development opportunities.

    Cons

    The onboarding process has been very slow. I still do not have access to all of the systems I need to complete my job.

    Be the first to find this review helpful
  10. 4.0
    Current Employee, more than 1 year

    Great place to work for most people

    May 5, 2023 - Sales Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home. Decent pay. Monthly bonuses. Flexible managers. Full benefits.

    Cons

    Forced to pay for benefits you do not need. HR is a robot so requesting for assistance internally is always a pain. Not much room for growth. No annual raises. If you don’t like your job you can either quit or take less pay working for a different campaign. Giving out dry promotions like hotcakes.

    Continue reading
    Be the first to find this review helpful
  11. 4.0
    Current Employee, more than 3 years

    It all depends on the program!`

    May 22, 2023 - Licensed Insurance Agent in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Career growth, benefits, work from home.

    Cons

    Micromanagement, pay should be higher.

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 8,125 Reviews
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TTEC Reviews FAQs

TTEC has an overall rating of 3.6 out of 5, based on over 9,307 reviews left anonymously by employees. 65% of employees would recommend working at TTEC to a friend and 58% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at TTEC. This rating has decreased by -2% over the last 12 months.

65% of TTEC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TTEC 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at TTEC to be benefits, coworkers, career development and the cons to be culture, management, compensation.

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Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where...More

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Reviews by Job Title

Company Updates

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TTEC

22 days ago

We're taking Times Square by storm! We're proud to be recognized by Nasdaq for our latest ESG Report milestone. We're committed to sustainability and social responsibility, and we're excited to continue raising the bar in delivering exceptional experiences.
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TTEC

49 days ago

We are thrilled to be recognized for the 5th year in a row as the Best Workplace in the BPO Industry by CompuTrabajo. We are incredibly grateful for the contributions of each TTEC member, as without them, this recognition would not have been possible.
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Glassdoor has 9,307 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.