TTEC Reviews | Glassdoor

TTEC Reviews

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Found 2876 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
79%
Approve of CEO
TTEC CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1262 Ratings
Pros
Cons
  • "Work life balance could be addressed(in 47 reviews)

  • "Sometimes the general culture of working in a call center can be frustrating(in 82 reviews)

More Pros and Cons
  1. Featured Review

    Best job I've had.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trainer in Temple, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 2 years

    Pros

    One of the best things about working for TTEC is that they promote growth from within. There are frequent coaching sessions to help you improve and succeed at the job. The benefits are outstanding as well.

    Cons

    With an call center, schedules depend on business needs. Schedules can change according to what is needed so when working here you truly need open availability.

  2. Helpful (1)

    Amazing work place open culture

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for more than 2 years

    Pros

    Open door policy Very caring management Good leadership Good for girls as the environment is safe

    Cons

    Salary And some times growth is slow

  3. Great place

    StarStarStarStarStar
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TTEC full-time for more than 9 years

      Pros

      Great place to work, lots of opportunity

      Cons

      Pace of company sometimes is a lot

    • Finally....a legit WFH data entry! :)

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Data Entry 
      Recommends

      I have been working at TTEC part-time for more than a year

      Pros

      This job has been great so far. My main thing for my job search has been NO PHONES. Being burned out from customer service; this job is a dream! It's data entry processing invoices. Training is a lot of info, but was straightforward. Pay is okay for data entry...$10/hr. And I work the perfect schedule for ME. It's considered permanent part-time with some benefits.

      Cons

      None so far from me.

      Advice to Management

      Keep up the great work & leaders serve attitude. I feel this is as it should be!

    • This review is only for the WW (formerly Weight Watchers) project.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Lead Coach 
      Recommends

      I have been working at TTEC part-time for more than 6 years

      Pros

      Good company to work remotely from home. They have many projects/clients.

      Cons

      Low pay and limited opportunities for advancement on the WW (formerly Weight Watchers) project. Have not worked in other projects.

    • Good Company

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at TTEC full-time

        Pros

        Job was easy just taking calls

        Cons

        Disconnect between managers and employees

      • Good place minus the micromanagement

        StarStarStarStarStar
        • Career Opportunities
        Former Employee - Benefits Advisor 
        Recommends

        I worked at TTEC full-time for more than a year

        Pros

        Good pay and good hours Nice coworkers

        Cons

        Lots of micromanagement Disorganized Lots of last minute changes

        Advice to Management

        Better communication with employees

      • Good workplace, but programming team is ignored

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Analyst, Data Informatics in Burlington, MA
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I have been working at TTEC full-time for more than 2 years

        Pros

        Good managers to work with, lot of potential to learn

        Cons

        Less Salary compared to market, Employee benefits, Slow Career growth

      • Provides for Employees, so they can provide to the customer

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Service Desk Analyst in Austin, TX
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at TTEC full-time for more than a year

        Pros

        Fantastic health and wellness benefits, even for a relatively low ranking employee. Remote opportunities available, as well as onsite.

        Cons

        Due to my job there's a lot of after hours work to do, but that's expected for a NOC/SOC position, no matter what it is.

      • Accepted Trainer position for this company

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Trainer in Peoria, AZ
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at TTEC full-time for more than a year

        Pros

        Everything has been as expected thus far.

        Cons

        None at the moment, they’ve done an awesome job.

        Advice to Management

        Keep up the good work

      Found 2876 reviews