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TTEC Reviews

Updated February 20, 2018
2,137 reviews

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3.4
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Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
984 Ratings

2,137 Employee Reviews

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Pros
  • work from home, great training,great hours (in 252 reviews)

  • Very friendly work environment and there are a lot of different employee engagement activities through out the year (in 84 reviews)

Cons
  • Need better work life balance policies (in 41 reviews)

  • It does tend to get a little loud, but it is a call center (in 55 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "customer sevice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time

    Pros

    excellent work envioment and great trainers. very nice working environment. lovely campus. all around good place to work.

    Cons

    there are none. unless its about the coffee maker. lol need more coffee service. seriously. I have no cons to list.

    Advice to Management

    keep doing what you are doing. the only reason I left was my husband died and I had to relocate.

    TTEC Response

    Jan 25, 2018 – Sr Social Media Specialist

    Thank you for taking the time, we truly appreciate the positive feedback.


  2. "team lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Temple, TX
    Current Employee - Anonymous Employee in Temple, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (Less than a year)

    Pros

    Making sure our members stay healthy

    Cons

    long hours and time away from family

    Advice to Management

    increase of salary to 55 hrs instead of 40 to get paid for time worked .

  3. "Team Lead Service Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Team Lead in Phoenix, AZ
    Current Employee - Senior Team Lead in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than 5 years)

    Pros

    Benefits, Advancement, Leadership, Innovation, People, Pride.

    Cons

    Pay, Asknow system, home and work life balance, schedule changes

    Advice to Management

    We need to meet our employees where they are. With our advanced WFO systems we should be able to accommodate full, time part time and schedule breaks as employees need them. Example employee as 1 kidney needs break 6 times a day. Should be able to schedule 6- 5 minute breaks in WFO to keep them in compliance and not affect reliability. Not 2 -15 min breaks and then have them out of adherence everyday.


  4. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at TTEC full-time

    Pros

    Lots of clients and opportunity to learn

    Cons

    Lack of efficiency and values


  5. "A great point in my new career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Writer in Stamford, CT
    Current Employee - Staff Writer in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (Less than a year)

    Pros

    Gain a new global perspective, talk to people of different cultures and viewpoints, stays relevant in today's business and tech trends, great company perks and benefits

    Cons

    Employee website feels out of date, had to take unnecessary training lessons

    Advice to Management

    We should be more active in emails notifying everyone in the company when we make big achievements or deals. Make it the sharing more frequent.


  6. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Uniontown, PA
    Current Employee - Team Lead in Uniontown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than 5 years)

    Pros

    TTEC is a wonderful place to work. I have been given so many great opportunities while working for TTEC. I Learn something new every day and look forward to coming to work each day to learn something new.

    Cons

    There are no cons that I can think of.

    Advice to Management

    Keep doing a great job in looking for new talent and giving those that want to grow the opportunity to do so.


  7. "Ttec--treating consumers and employees as individual human beings."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than a year)

    Pros

    Ttec is more than just work that you do, it is an opportunity to take part in providing the human touch while interacting with consumers. Ttec emphasizes developing and promoting from within the company, and many of the leadership member were once entry level employees.

    Cons

    Although pay rates are competitive for the market in which the sites are located, there is a tendency for the entry level positions to be at the lower end of the spectrum.

  8. "A company that lives up to its values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (More than a year)

    Pros

    Engaged leadership team
    Community focused
    Employee engagement is a priority
    Strong professional development and training programs

    Cons

    Fast-paced projects and work environment


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Las Vegas, NV
    Current Employee - Team Lead in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (Less than a year)

    Pros

    Everybody here is treated like family. Very friendly work environment and there are a lot of different employee engagement activities through out the year. The pay is decent and they know some people struggle so they have a system in place to get an advance if you need it.

    Cons

    The schedules can get kind of hectic and they vary a lot week by week.

    Advice to Management

    Keep that positive image going.


  10. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Facilities Manager in Little Rock, AR
    Current Employee - Senior Facilities Manager in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time (Less than a year)

    Pros

    Innovative, challenging and driven for results. Recognizes change improvements and motivates employees to always strive for their best. TTec will listen and if you want to advance or set new goals you will have the support!

    Cons

    There can be some long days, but with personal time management problem solved!

    Advice to Management

    Keep listening to your team- as you have done a great job addressing concerns or skills needed to perform at an optimal level! Great job- GO FACILITIES!!


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