Engaged Employer
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Pros
Remote, chill, and decent team
Cons
No maternity leave like 1 week, pay needs to increase, unresponsive upper management
Pros
Strong employee-friendly work culture Better work-life balance than typical BPOs Good benefits including health insurance and paid leave Modern office environment with wellness focus Stable salary with exposure to global clients
Cons
Limited long-term career growth compared to high-skill industries Salary growth can be slow Night shifts and process-based work can become repetitive
Pros
They have good benefits for their employees prepaid medicine and life insurance. Also the facilities are nice and confortables
Cons
Long shifts and payment could be better
Pros
Working at TaskUs, I can genuinely say that the company lives up to its motto of being "#RidiculouslyGood," and that's entirely due to its authentic "People First" culture. It’s more than just a slogan; it’s a foundational philosophy that makes employee wellness and professional development true operational priorities. This dedication to every teammate is why I believe TaskUs stands out as a top-tier employer in the industry. What truly confirms this culture for me is the incredible and often unique suite of benefits we receive. TaskUs’s commitment to holistic well-being is exceptional, particularly through the in-house Wellness & Resiliency (W+R) department. Knowing I have free access to round-the-clock psychological counseling, psychiatric services, and coaching—resources that are even extended to my household members—provides a huge peace of mind for managing stress and burnout. Financially, our package is comprehensive, covering major needs like extensive healthcare, life insurance, retirement/401(K) plans, performance bonuses, and the potential to participate in the employee stock purchase program. TaskUs also clearly values my work-life balance. I appreciate the support for life events, which includes generous paid time off (PTO), paid parental leave, and even a dedicated Birthday Leave. When I work on-site, the facilities are designed to be inspirational and useful, offering amenities like free meals, gym access, and game rooms. For me and my colleagues with families, the provision of on-site daycare services and lactation rooms is a game-changer. Finally, the investment in career growth through programs like The Academy provides tangible paths for upskilling, mentorship, and leadership development. It feels validating to work for a company that puts the frontline employee experience at the center of its model.
Cons
I can't think of anything at the moment. The company is not perfect BUT the leaders (from CEO down) doing their best to live up to the "People First Culture" on a daily basis is already a win in itself.
Pros
* Hiring process is fast and simple. * Transportation and flexibility with medical leave. * While rare, some people were promoted within 6 months.
Cons
* Depending on the campaign and TL, you may experience micro-management. * When you are tenured, the workload and expectations increases while compensation remains the same.
Pros
People first company, Good benefits, Good and Nice environment
Cons
Low basic pay for New Hires
Pros
Medical benefits, birthday leave, almost competitive salary, social security
Cons
Back to back, lack of proper training, poor back up service
Pros
Work from home options available
Cons
- Company doesn't care about you like they say they do. - Not flexible with schedule. - No pay raises greater than .25¢ - Will terminate you while on maternity leave. - After working here for 5 years, I received 2 pay raises of .16 cents each, 3rd raise I didn't receive because company was hacked and my profile was recreated from scratch and all of my old performance metrics were deleted so they refused to give me a raise. Was also on extended maternity leave due to medical illness and had proof from doctor and was let go. (Messed up, I know)
Pros
- The company offers free lunch every day. - Easy access if you're from nearby cities like Bacoor, Imus, and Dasma. - The facility is well-maintained and provides a comfortable working environment. - HR takes legal action for bullying and harassment; however, some managers discourage pushing issues to HR to avoid blame for problems within their cluster.
Cons
- The salary offered is relatively low compared to industry standards. - Management pushes agents to reach metrics targets, but the only bonus is 200 pesos, given infrequently. Unlike my previous telco account job, where hard work was fairly rewarded. - Many accounts are startup companies lacking a proper knowledge base, especially for launch campaigns. - Agents often get scolded for mistakes without having been provided with proper guidelines beforehand. - Numerous agents experience unpaid floating status for 2-4 weeks. - Promised auto-approved leave benefits are untrue. Monthly limits are enforced, especially for launch campaigns. - Career growth is very slow, with some teammates remaining agents for 5-8 years. - HMO was changed in May 2024, causing issues as the new HMO's customer service is hard to contact, leading to long waits for LOAs.
Pros
Work from home options available
Cons
- Company doesn't care about you like they say they do. - Not flexible with schedule. - No pay raises greater than .25¢ - Will terminate you while on maternity leave. - After working here for 5 years, I received 2 pay raises of .16 cents each, 3rd raise I didn't receive because company was hacked and my profile was recreated from scratch and all of my old performance metrics were deleted so they refused to give me a raise. Was also on extended maternity leave due to medical illness and had proof from doctor and was let go. (Messed up, I know)