TaskUs Reviews

Cons

Work is what you make of it, you can find fault everywhere if that is what you are looking for

Cons

No consideration for personal time. Some of the leadership teams have been given positions due to how social/friendly they are instead of actually being rightful of being a leader.

Cons

The leadership and organization is extremely reactive when it comes to problem solving. They’ve gotten so used to “putting out fires” at The Grid, but senior leadership has no strategic long term planning capabilities. I can express my disappointment in my lack of onboarding, lack of support and lack of true development from my leadership team. “Do More With Less” can only go so far when your staff in different departments are drowning in tasks. They haven’t been able to maintain HR staff, IT staff, and any kind of leadership in operations. They’ve also lost several lines of business, and the execution of the delivery of news, to rehoming was so unorganized and (again) no strategy was in place. There have also been serious issues that have taken place on site and when brought up to upper management, was told “this is the BPO business “ and it was not given another thought. Several issues with parking lot safety for the staff. Constantly broken chairs and equipment. Coaching days are a joke and are for face value. It also really is about office politics and who you know- those that are well liked by management get favored. Health benefits were extremely expensive and not comprehensive. Internal reporting is constantly having system issues or inaccurate. They used to be about promoting from within, but those days are long gone. No work life balance - unlimited PTO is a pipe dream. Crowded noisy spaces, but not everyone can work in that environment.

Cons

I really cannot complain we are going thru growing pains. We grew way faster than expected. Someone gave me a great analogy. We built the house and the foundation not needs to be reset to make us better and more efficient.

Cons

Ok. To start the company is absolutely nothing like I heard it was. I feel like I was back in high school and leadership is awful. It is all about who you are friends with and some people on management are absolute bullies. I have never worked in such a stressful and mentally draining place

Cons

They fired 35 employees without any prior notice due to loosing a line of business.

HR lied to all of us about the company benefits

There is NO Unlimited PTO as stayed on company website

Deadend Job with no future outlook

Manage my has no clue what they are doing

Said we had Job security but that turned out to be a lie

They do not live by there own core values

Warning stay away if you can

Cons

PTO:
NO work/life balance. PTO is different for different people. I've been told the people (salaried people I assume) in the office in Austin have unlimited PTO. This is not true for everyone. Hourly people only get 96 hours a year which is broken up into 48 hours at the start of the year and another 48 hours after the midpoint of the year. No sick time. NO HOLIDAYS! If you are scheduled to work on Christmas than you are working on Christmas. They make this huge deal about how the CEO cares about people's mental health. I guess he thinks nap rooms are better for your mentality than having more time to be with family or to travel?

 They are throwing a holiday party, but we can't bring anyone including our SOs so if I go to that I am giving up more time with my family. For what? So that I can spend more time with people who I already spend 40 hours a week with while maybe wearing a nicer outfit?

I understand that unlimited PTO would be too much for hourly support people, but at the very least they should give us an extra week or two to make up for holidays we don't get.

Food:
No free food here. I see that other offices have things, but we only sometimes get something. Currently, there are only 2 microwaves and at lunch there can be a line taking up your lunchtime. We just got an ice machine and everyone was very excited about that.

Points System:
They have a point system for being late, which I think is fine. But they also take points in you call in sick. So I'm already afraid to use my PTO because what if I get sick and need to use it for that since I have so little? But if I do get sick I still come into work, because I don't want to risk getting any points. So then I could be making other people sick who than have to chose between coming in and getting still more people sick OR taking the point and maybe being fired. There needs to be a way to waive points for being sick. Maybe if you get a doctor's note you can have those points waived/forgiven?

Cons

Shifts around the clock
Random days off
Restrictive healthcare
Incompetent management
Undervalue employees
Glorified call center

Cons

Everything else. All of us brought on to work for a certain client were deceived into thinking there was unlimited PTO and work from home opportunities, which was a lie that we all were told. They tried to resolve that by giving us a "bucket" of pto days that we could use. This lasted about 2 days and the they told us that it wasn't possible due to some sort of BS law. So we were back to basically no PTO and only sick time. Contacting anyone in HR was impossible. They would take days to email back and then have the WRONG information. I have worked for many companies but this is by far the worst I have ever encountered. They laid all of us off in the end with literally NO warning. We had a meeting day of and were all let go or offered to stay on for a few more weeks. We were offered a severance but even THAT was messed up on my part. I was given the wrong amount of money into my bank account that as not even my money to be given. This company is seriously a joke unless you work for HQ and get to live high on the hill. For a company that supposedly "people first" sure puts their employees last.

Cons

I dont really see one