TaskUs Reviews

Pros

The place is highly family oriented great place to grow as a person and a employee they keep work light and fun but serious when need be

Cons

Super big training classes and that’s about it

Pros

Although this is only my first week with TaskUs, my experience so far has been extremely positive! The onboarding process was smooth, the people have been welcoming, and you can tell TaskUs really cares about their company values. The benefits are great, and there are a number of professional development opportunities for those interested.

Cons

Nothing I can think of.

Pros

work from home, positive atmosphere, friendly and helpful co-workers, great benefits

Cons

I couldn't find any so far

Pros

People are friendly to your face, I guess Decent benefits

Cons

Not great at keeping their word and communicating, from my experience. They switched training to in-person at the last minute and pressured everyone into it with a $200 bonus. I was uncomfortable doing that during the pandemic as I am not vaccinated yet, and they offered to be flexible and suggested they might be able to work out a virtual training solution for me. Poor communication as well. They called me one night (two days before training was supposed to start!) to provide an update on training but I was unable to answer. Over the next two days, I called three times and left three voicemails, texted and emailed two different individuals I had been working with, and got NO response. So I was left to presume that I was NOT going to be accommodated for the training that started in a matter of hours

Pros

This company is in touch with the employees

Cons

Tech issues, paper work on day off

Pros

Pay was fine, especially when you don't need a college education Work from home cut down travel expenses during the pandemic

Cons

It's another call center and it is not getting any better on the content moderation side. Upper management (operations managers) make decisions without any rhyme or reason. There is no foresight in the decisions made by upper management. It feels like being in high school again with the constant gossip of team members and the lack of focus on the task at hand. There are no advancement opportunities, even if you're a solid performer. They have promised to do a lateral promotion (no payraye increase) to someone, determined there was no budget, and rather than keep them in the role they demoted them all the way back to a regular team member Team leads are coached against impossible to meet metrics because of constantly-changing grading guidelines Upper management is not flexible and unwilling to listen to others under them. It is very easy to fall under the required accuracy/consistency when the site as a whole is inconsistent and unable to come to a consensus based on the ever changing tagging guidelines. There is a sister site in Manila that complicates things even more.

Pros

Executive team and leadership down the line is transparent regarding the business, opportunities, and challenges. Tangible feedback on opportunities to grow and improve are not at a shortage. Frontline first is at the heart of any key decisions, initiatives, and growth strategy. The team is constantly asking "how will this decision improve the experience of the front line"

Cons

No major cons. I can truly say I've never been happier working for a company

Pros

Over the computer training with knowledgeable trainer's who are always willing to answer any and all questions. There was time online to meet with new fellow employee's and it helped to feel like part of a community.

Cons

You must have a quiet and controlled workplace environment at all times. There isn't a sense of face to face satisfaction when it comes to customer service.

Pros

Competitive pay, good benefits, great team to work with.

Cons

Have not experienced any so far.