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      Toast Inc

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      Does Toast Inc offer stock options or a stock purchase plan?

      Toast Inc reviews

      Good workplace

      Billing operations representative
      Current employee
      Chennai
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good worklife balance, decent pay and great benefits

      Cons

      The management is very unstable.

      Great product but corporate culture is very political

      Vice president
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product solving a great problem for SMB restaurant operators. Very good benefits, great stock options and competitive salaries. High-paced and meaningful work

      Cons

      Pretty political as you move up in title, especially for the SLT level- no one will share feedback in the moment, always cryptic and non-specific. If you are not a Bain Capital grad or a management consultant with no real experience, you probably aren't going to be a good fit.

      8

      Network Expert

      Network expert
      Current employee
      Omaha, NE
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible PTO, generally flexible sick time, decent stock bonus each quarter.

      Cons

      When they went public, the company became very, very "corporate".

      Onboarding Manager

      Onboarding manager
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits PTO, bonuses, stock options etc (besides insurance).

      Cons

      Turning HIGHLY "corporate" and losing what made it the Unicorn it once was. Corporate is not a bad thing of course but in these terms the bottom line is all that matters and the share price. The will preach culture but none of it matters anymore if it doesnt increase share price.

      3
      avatar
      Toast Inc Response
      now
      Thank you for sharing this review, and for your time as a dedicated Toaster. As companies grow and scale, changes are to be expected, but I'm disappointed to hear that you feel our culture is changing. We remain rooted in our values and driven by our mission and are constantly thinking of how we can best empower our employees.

      Great company culture and tech, but Chennai leadership needs serious attention

      Software engineer
      Current employee
      Chennai
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Excellent compensation and employee benefits — including lunch, cab, wellness leaves, insurance, and stock options - Up-to-date tech stack with a strong focus on modern frameworks and tools - Management supports staying current with tech trends and encourages continuous learning - Access to AI tools and platforms to boost individual productivity and career growth - Overall, a great place to work if you’re aligned with the right team and location

      Cons

      - The Chennai office has experienced significant attrition due to recent local leadership changes - Some new leaders have created a toxic environment by frequently undermining and disrespecting the efforts of the existing team - Morale has dropped sharply as multiple experienced contributors have been pushed out or felt forced to leave - Communication from certain individuals in local leadership has been consistently demotivating and unprofessional, with public criticism that borders on personal - There appears to be a power dynamic where a few individuals have formed a clique, creating an unhealthy working environment for others

      3

      Amazing company

      Principal consultant
      Current employee
      Naples, FL
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comp plan and salary are very competitive! Best product in this industry.

      Cons

      None I can think of.

      1

      Great stepping stone job

      Noc engineer
      Current employee
      Boston, MA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, and awesome RSU plan

      Cons

      Company has had two mass layoffs during covid and just recently. Not alot of job security to be so meticulous and demanding.

      Great company

      Territory manager
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee development and benefits are great

      Cons

      No cons at this time

      Popular Table

      Regional sales manager
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay, remote options depending on your role

      Cons

      Leadership are the cool kids, and unless you’re one of them, you have no job security. They promise you the world and then go behind your back to promote their friends and you get left in the dust. They say it’s the long game, but if you don’t meet quota one quarter they’ll push you out and question you as a leader. I’m watching it happen every day. Stay away if unless you’re friends with someone high up here, or your love being constantly micromanaged. They invested millions in the wrong areas including international, hotels, and enterprise. Now they are punishing the people who were asked to sell in those areas. Disgusting. They will tell you to sell the products that don’t have the right integrations, and they will force you to tell stories to customers with using fake metrics and ROI. Toast used to be a great place to work. Truly. But at this stage, even the customers are vocal about all the issues present.

      22
      avatar
      Toast Inc Response
      now
      Thank you for sharing this feedback. I'm disappointed to read this review, as what you've described here does not align with our values or the experience we aim to provide for all employees. Since your review indicates that you're a current employee, I'm hopeful that we have an opportunity to address some of the challenges you're experiencing. If you are open to discussing further, I encourage you to reach out to your People Success Partner. Thank you for all that you do to support the restaurant community.

      Overall recommend if you're not too high up in the chain

      Senior software engineer/tech lead
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Compensation is pretty good, stock popped off, so that was awesome - Culture is inclusive, made me feel comfortable and safe - There is many smart mid level - senior engineers I enjoyed working with - They try to be forward thinking with tech stack and decision making, build tools, ui standards, that sort of thing.

      Cons

      - They laid off like half my team in Feb 2024 after an unpopular reorg. This is the second layoff that I know of in Toast's history. - No sense of code/user flow ownership. You have to ask 6 teams "hey do you own [insert user action here]?" And, a lot of time you'll find the team that owns it and they'll say it's legacy and they don't understand it themselves. - Depending on the team you'll have to learn 5+ languages and 7+ frameworks, you'll constantly be context switching and they refuse to get big customers off legacy flows, so you have to support two versions of everything. - If your team is good and successful, you will be burdened with other teams' issues. Being good at your job is punished. You'll be expected to help constantly with other teams' bugs and other teams' projects even if that team is larger than your team because, "oh, you guys can handle it, you guys are great! We don't have enough resources ourselves." And then, your team is burnt out and angry all the time. - So many bugs, so many broken issues leadership doesn't care about, but you have to fix. Agents who deal with customer issues are allowed to just ping whoever and bother you, even if you're on PTO. There is zero structure here.

      5