Pros
High quality products. The app is ok.
Cons
This review is 100% honest without exaggeration and based on 16 successful years at US Foods. When I first started, it was 100% commission and we could make as much as we earned and deserved. During Covid they cut salaries by 30% and took away all bonuses for territory managers. Since then they have revised the pathetic compensation plan 4 times and each time they take more and more bonus opportunities away. I worked in several cities, and the Dallas division is an unprofessional mess. All mid to senior level managers brainwash with leftist politics. They play favorites. They lie not only to territory managers, but customers as well. Deliveries are routinely not made and no one is notified until everyone goes home in the office. US Foods cares more about pushing extreme liberal opinions than they do about selling quality food and beverage products. the CRM they use is not user-friendly and will take up most of your day. You will be forced to attend, worthless, repetitive sales meetings, monthly. You will be called swearwords constantly, including at the holiday parties in front of others. When other US food departments cause customers, major issues, no matter how patient or professional, you are in asking them to resolve these issues, you will again be sworn at and lied to, and called names. Most customers will tell you I hate US Foods but I love my rep and that’s the only reason I keep putting up with this nonsense and terrible service and constant out of stocks and deliveries that are well over four hours late. I’m actually shocked this company is still in business especially in Texas. Oh, they also have a pricing bonus program called cookbook and most of the reps call it crook book because of the way it artificially raises customers prices . Recently a general manager told me I hate US Foods, because instead of them helping me run my business, they get in the way of running my business, and I would never ever use them. That’s quite an accurate description. Lastly, they have these over priced premade food products they keep coming up with called scoop and again most of the reps call it p-o-o-p . Management will yell at you and scream at you and embarrass you in emails if you don’t force this garbage on customers. Many of the reps end up begging customers for favors to buy this stuff and even sell scoop without the customers permission and just hide it in there vehicle or garage. Many reps laugh about winning trips based on the promotions and then they brag about having scoop products stacked up in their garage, in order to win the trip. Once again, I have won several awards and trips ethically at US Foods, and I was a star performer there for 16 years. I have no reason to lie or exaggerate. I want others to know what an unethical and unprofessional company US Foods is especially in Dallas.
