What are perks and other benefits like at Wayfair?

You meet nice people, good benefits and get to work from home.

There’s a lot more cons than pros. Before COVID the company use to care about their employees and customers, now they don’t care at all about either. They’ll do whatever it takes to get money from customers even if it’s leaving out/hiding information on their website. Reps can provide feedback to management on what could help for a better experience for YEARS and they still won’t change to fix issues. Their response will always be “we’ll look into it”. They claim to care about mental health but it’s BS bc they understaff depts so reps have to take back to back calls 8 hours straight. Believe me when I say all you’ll get is screaming angry customers in your ear all day. And the issues stem from Wayfair’s disregard to change information on their site or mislead their customers. Attendance point system is unfair. If you get sick night before work and call in next day they will strike you for it. Career development is a joke. Very rarely will you see a position open to level up and even if you do they’ll most likely do layoffs of management in a specific time period. They merge departments so your department will have to do additional work for another department with no increase to pay. Pay is LOW btw even for senior agents. Training to new hires is so short they don’t know how to use the system or are unaware of many tools available to them.

Good benefits, supportive colleagues and direct management, employees are empowered and enabled to test out new ideas

Lack of transparency with employees - the leadership consistently spins tales about how great the business is doing only to proceeding with multiple workforce cutdowns less than a few months later.

Some of the best managers I've ever had, benefits were average if not a little better, PTO was decent, developmental programs, Quarterly/Yearly planning, product craft was great, investment in employees

layoffs, and owner sounds like he cares less and less about employees

Some of the benefits, still some good people that work there, although a majority of the really great people have been laid off

Extremely toxic work environment. Laid off the really great leaders and left behind the most toxic leaders that have destroyed the culture

Good benefits, health and used to have a better discount

Big into promoting friends not qualified people. Higher level managers have so much downtime they all work another full time job, but the middle managers have so much to do they cant keep up

I have thoroughly enjoyed my time working as a Senior Data Analyst in Wayfair's Global Analytics team. The team environment has been fantastic, with opportunities to work on cutting-edge analytical technologies that bridge the gap between engineers, data engineers, and business teams. This collaborative approach has not only enhanced my skills but also provided a deeper understanding of how different departments interact. Pros: Compensation and Perks: The pay is excellent, and the company offers great benefits that support work-life balance. Travel Opportunities: There are opportunities to visit warehouses, which provides valuable insight into the operational side of the business. Team Dynamics: My colleagues are highly skilled and a pleasure to work with, making the work environment engaging and productive. Tech Stack: The company uses industry-standard technologies, which keeps my skills relevant and up-to-date. Overall, my experience at Wayfair has been positive, with opportunities for growth and collaboration. However, the layoffs and office closures are significant considerations for anyone evaluating the company.

Layoffs: Unfortunately, there have been layoffs annually, which can create uncertainty. Office Closures: Currently, the Europe office is shutting down, which may impact some colleagues and the company's global presence.

Great team, great managers and love the benefits

Low pay and low commision

Good Benefits and My Team is Great

Lots of layoffs within the past two years

Great benefits, paid time off, great promotion opportunities

Busy, draining, lots of changes

Good benefits and decent pay

HR leadership did not take ownership of their faults.