Wayfair Reviews | Glassdoor

Wayfair Reviews

Updated November 17, 2018
1,224 reviews

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3.5
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Wayfair CEO Niraj Shah
Niraj Shah
823 Ratings

1,224 Employee Reviews

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Pros
  • "Work-life balance - So many companies say this but it's not a truth" (in 103 reviews)

  • "Casual work culture; flexbility offered; people friendly; free snacks; fun events"" (in 131 reviews)

Cons
  • "While the work/life balance is very good, Wayfair only recognizes 6 holidays" (in 43 reviews)

  • "Entry level compensation not the greatest" (in 45 reviews)

More Pros and Cons

  1. "Senior Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Intelligent people in a fast paced environment but maintains a casual open environment.

    Cons

    Fast pace and high growth means a lot of turnover and frequent changes


  2. Helpful (334)

    "A perfect place to keep your head down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.

    Wayfair Response

    Nov 13, 2017 – Engineering Director

    First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the... More

  3. Helpful (48)

    "Forced ranking employees is simply wrong."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    - Great people
    - Engaging work
    - Good work-life balance
    - Good benefits

    Cons

    Wayfair does semi-annual reviews where once your manager reviews your performance the reviews are sent to senior management to be “calibrated”, usually downward. The new score is returned to your manager with little to no guidance on why. Managers are forced into changing their reviews to reflect the new score and thus back into some justification for why.

    The result is reviews delivered to employees with flimsy rationale and justification. In the reviews themselves, managers look just as surprised by the review they’re delivering as the employee. Worst of all, because most employees weren’t receiving feedback at regular intervals that would have given them a chance to improve, most reviews seem to come out of nowhere. This leaves employees demotivated, lacking confidence, and ultimately not trusting the process.

    Advice to Management

    Forced ranking is simply wrong. Jack Welch’s rank and yank was a fairer practice.

    Next time, please be more transparent about reviews. As a heads up, even at this late a stage nobody really knows who the calibrators are, nor what criteria they’re using to calibrate is, creating fear and distrust. Is that what you want?


  4. "Senior Product Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Associate in Boston, MA
    Current Employee - Senior Product Associate in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (Less than a year)

    Pros

    Amazing projects,
    Great Workplace,
    Fast paced,
    Immense learning,
    Snacks and Beer

    Cons

    None for now, Maybe they can increase the pay

    Advice to Management

    Stay on track, way to go


  5. "Haven’t considered leaving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Boston, MA
    Current Employee - Software Engineering Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than 5 years)

    Pros

    So many opportunities, if you’re talented then you will succeed at wayfair.

    Cons

    It’s growing fast and things change all the time, so that could be hard for some people to handle?


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wayfair full-time

    Pros

    Good experience for entry level

    Cons

    The company is now a big organization so the work environment and opportunities for career advancement changed along with the size.


  7. Helpful (1)

    "Great team and fast-paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Engineer in Erlanger, KY
    Former Employee - IT Support Engineer in Erlanger, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wayfair full-time (Less than a year)

    Pros

    The people you work with on a daily basis are great. You get to know each other and learn from each other's strengths.
    Lots of exposure to different technologies being used throughout the company.
    Ability to work with the developers in Boston or around the globe.
    Opportunities to grow from within the company.
    Retirement matching and stock bonus - Pretty standard ~5% match or so. Stock bonus is purely based on position and your negotiating skills coming in the door. Does not vest immediately.
    Fast paced.

    Cons

    Sometimes your coworkers can be a bit overly negative.
    There is a "be quiet" directive from some management when it comes to discussing pay with your peers. Seems to stem from both underpaying employees and overpaying those who don't necessarily deserve it.
    Warehouse environments tend to attract some "interesting" floor workers, so be prepared. Going from an office environment to a warehouse was a big change, but not overly negative. Generally, they are all good people with some bad apples - just like anywhere else.
    Benefits aren't the greatest. Health insurance is by far the worst I've had the opportunity to get in years, but not he worst you can get for the price.
    Shift animosity - Things tend to get swept under the rug between shifts or people don't hold others accountable. Day shift tends to get the most exposure so 2nd and 3rd shift get shafted more when it comes down to it. Since almost all of the developers are day shift, it can be difficult to solve issues without the assistance from someone who also works on day shift.
    Management can lack a backbone in reprimanding non-IT staff when it comes to issues. Many instances where employees enter tickets then never respond when questions are asked of them or simply step over you and completely ignore the tickets altogether and go directly to management. There's lots of talk but no action. Typical of an IT environment like this.
    Down time - Even though it's a fast paced position, there can sometimes be a lot of downtime. Just depends on the system and if anything is going wrong.
    Holidays and weekend work - Even if your position is originally stated as Monday through Friday, you'll probably end up being forced to work a holiday or weekend at some point on top of getting notified of it very shortly (1-2 days max) beforehand. It's not addressed in any onboarding or interviews, so be aware.

    Advice to Management

    Pay employees fairly and provide a more openly available scale of pay. Telling employees to not talk about pay both encourages them to do so and immediately raises a red flag that there's likely a disparity in pay.
    Close communication gaps between shifts.
    Defend IT employees and work with warehouse employees to ensure issues are resolved but are documented properly.
    Find a better working space. Cramming a bunch of people into a small office isn't exactly enticing.
    Openly inform potential new employees of holiday and weekend work directly during the initial interview.

  8. "Cleanest and calmest working environment for a warehouse I ever been in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Hebron, KY
    Current Employee - Warehouse Associate in Hebron, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wayfair part-time (Less than a year)

    Pros

    Coworkers are friendly, higher ups treat you like a family and the pay is great. Lots of events like raffles and free lunches to keep up morale.

    Cons

    Only hiring part time so no benefits like health or paid vacation and also no full time positions. Can only work about 20 hours max.

    Advice to Management

    Hire for full time positions.


  9. Helpful (5)

    "The people are nice, I guess?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice office in a convenient location in Boston. Generally a good place to punch the clock and burn down time until that equity cliff or annual bonus. Co-workers don't bite.

    Cons

    This is not an organization that values quality in anything it does. Expect to work with technologies and systems that are beyond antiquated. The entire place runs on stored procedures in SQL Server and Daisy chained Jenkins jobs. Everything is on-prem and you have to get endless approvals and DBA reviews to push anything to production. Code is not testable and there aren't any senior engineers or software architects to speak of. All the good engineers who actually want to write good code are either forced into people-management or leave before that can happen. It's not that they're malicious, they just don't know any better. It's a sad joke, really.

    Advice to Management

    Fire your CTO and hire someone with engineering experience. Fire Ben Clark ("chief architect") and hire someone who knows what they're doing. Stop listening to your army of McKinsey alums. They don't know what they're talking about.


  10. Helpful (1)

    "You're only a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Imaging Specialist in Boston, MA
    Former Employee - Imaging Specialist in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wayfair full-time (More than 3 years)

    Pros

    -Snack Wall
    -Some career advancement available

    Cons

    -You can move your way up on your team and work there for years and still be let go for no reason; meanwhile the company is bringing in nearly 50-100 new hires a week at times. Management is poor and the communication between higher ups and those below them is nearly non-existent.

    Advice to Management

    -Make better, educated decisions on who you hire. After having three managers in three years on the same team, not one of them was actually qualified for the job.


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