★
Wayfair Reviews
Updated Sep 29, 2023
Filter by Topic
Remote Work
Work Life Balance
Coworkers
Culture
Compensation
Career Development
Management
Benefits
Workplace
Senior Leadership
Diversity & Inclusion
Covid 19
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 5,237 of over 6K reviews
42% Recommend to a Friend
43% Approve of CEO
Found 5,128 of over 6K reviews
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Recommend to a Friend
Approve of CEO
Niraj Shah
2,829 Ratings
Opens the Fishbowl by Glassdoor site in a new window
What people are saying about Wayfair
Got a burning question about Wayfair? Just ask!
On Glassdoor, you can share insights and advice anonymously with Wayfair employees and get real answers from people on the inside.
What are your colleagues talking about?
Find your exclusive Company Bowl on Community. Join the hottest conversation with your colleagues anonymously.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "There are also some really great people that you'll meet and be able to work with." (in 470 reviews)
- "Good benefits and they tend to listen to employee opinions (in my department anyways)" (in 330 reviews)
- "Great culture and lots of people right out of college to make the transition into a new job easy." (in 326 reviews)
- "I am on the promotions team and oh boy I have the best manager and a great team to learn from." (in 130 reviews)
Cons
- "The pay is low and they hold you at specific positions until you have worked in that position for at least 3 months." (in 308 reviews)
- "Poor management and little to no change in a company that doesn't seem to know what they are doing" (in 269 reviews)
- "Just because an employee has been there the longest doesnt make them a good lead or manager." (in 228 reviews)
- "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." (in 162 reviews)
Ratings by Demographics
This rating reflects the overall rating of Wayfair and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
- 5.0Sep 24, 2023Customer Service Representative (CSR)Former Employee, more than 1 yearRaleigh, NC
Pros
flexible schedule, great training and great supervisors
Cons
none, easy company to work with
- 5.0May 12, 2017Software EngineerFormer Employee, more than 1 yearBoston, MA
Pros
Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).
Cons
Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.
862
Wayfair Response6yFirst, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
Join the Wayfair team
Wayfair Reviews FAQs
Wayfair has an overall rating of 3.1 out of 5, based on over 5,880 reviews left anonymously by employees. 42% of employees would recommend working at Wayfair to a friend and 29% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
42% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Wayfair 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Wayfair to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
