Wayfair Reviews | Glassdoor

Wayfair Reviews

Updated July 22, 2017
786 reviews

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3.2
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Wayfair CEO Niraj Shah
Niraj Shah
529 Ratings

786 Employee Reviews

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Pros
  • Everyone is highly motivated, but still manages to preserve excellent work-life balance (in 68 reviews)

  • lots of fun perks: gym discount, free snacks, local discounts etc (in 83 reviews)

Cons
  • Poor work life balance, especially for working moms (in 29 reviews)

  • Low starting salary for most entry-level positions (in 40 reviews)

More Pros and Cons

  1. Helpful (73)

    "A perfect place to keep your head down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.


  2. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Ogden, UT
    Current Employee - Sales Representative in Ogden, UT
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (Less than a year)

    Pros

    Relaxed, positive, empowering position, great atmosphere, its a great job for students and parents because they offer work at home, and the bonus system is great.

    Cons

    Mind numbingly simple some days and getting time off is difficult

  3. "Quickly becoming just another call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Ogden, UT
    Former Employee - Manager in Ogden, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 5 years)

    Pros

    Great people. Decent perks. Quarterly team outings.

    Cons

    Rapidly losing their sense of company culture and becoming just like every other call center out there. Promotions nearly non-existent as they tend to hire managers from outside instead of showing faith in existing employees. Health benefits mediocre (high premiums).

    Advice to Management

    Please continue to invest in your current workforce. Looking outside the company when a manager-level opening comes in says you don't have faith in your current staff.


  4. Helpful (8)

    "Good Place to Work, Be Prepared to Demand More"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Typical Tech Office Culture - Play hard, party hard (office has kegs)
    Good Pay/Compensation
    Offers Good Hard Perks - Insurance, 401K, Stock Options
    Offers Good Soft Perks - Discounts (both at Wayfair and with other services)
    Free Snacks/Coffee/Beer
    Diversity

    Cons

    Restrictive for Creatives/Innovators
    Middle Management is weak and often lacks technical acumen
    No formal grooming/career growth process
    Lots of turnover is some operational teams

    Advice to Management

    Teach middle management how to bring people up through the company
    Give more evenly distributed opportunities for growth


  5. Helpful (1)

    "Wayfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Awesome company. Has a bit of a college feel.

    Cons

    Not the greatest pay. The company loves micro-managing.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Brunswick, ME
    Current Employee - Account Manager in Brunswick, ME
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (Less than a year)

    Pros

    People and benefits are great.

    Cons

    Low pay, high turnover, limited career path, no recognition.

    Advice to Management

    Use the talent you have highered.


  7. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Orem, UT
    Current Employee - Customer Service Manager in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    The culture at Wayfair is one of a kind. Having a company care so much for there employees is such a refreshing feeling. It's constantly a new experience day to day.

    Cons

    The company is growing so fast that sometimes it feels hard to keep up.

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Autonomy
    Flat corporate structure
    Learning opportunities
    Room for upward growth

    Cons

    Less of a start-up vibe than in past years


  9. Helpful (13)

    "Hit or Miss - Engineering, at least"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 3 years)

    Pros

    > You can find a great set of friends among the people who work there.
    > There are snacks... a lot of options but not really diverse, and if you have any dietary needs, the options are much more limited. If there's an allergy though, they do a very good job keeping people safe.
    > There's an initial promise of growth within the company or the very least the department.
    > There are ways to network officially through sponsored work events and unofficially through interest groups that people start - people play intramural sports and boardgames, they bond over music genres, they enjoy the same kind of pets... the list goes on.
    > 401k matching is solid.

    Cons

    > I had worked there for a long time, but was let go earlier this year. The reasons given were fairly flimsy. When I asked why there was no warning period, HR along with my managers said that providing that probationary period was not required. This may be true since almost all employees are at-will, but one would hope that after the length of tenure there would be some more transparency. That *is* one of the company tenets.
    > Pay - like many have said here on GD - is way under market.
    > The healthcare provider, at least while I was there, was not bad overall. But if you found yourself in need of mental health benefits, be aware that a lot of mental health providers do not accept that insurance. This sucks when you're feeling crushed emotionally/are miserable due to the work climate, but can't access any help with treatment.
    > Was it sexist? Not overtly. In engineering there was a pretty fair distribution of women in the workforce at large, but leadership only had a scant few. It's very much a boys' club. I frequently saw opportunities handed to men where they could grow quickly in their role, but not so much with women.

    Advice to Management

    > Sometimes the managers seem to be more self-serving than wanting to improve their direct-reports.
    > Try to not drive people out of working there.
    > Compensate employees fairly.
    > Encourage the paths of individual contributors.
    > Stop running engineers into the ground and burning them out.


  10. Helpful (2)

    "Young, vibrant culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Competitive pay with amazing perks within the office including a game room with foosball tables, ping pong table, and Xbox Ones.

    Cons

    Many teams in fulfillment are understaffed and it is common for people to put in extra hours to complete assigned tasks


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