Wayfair Reviews | Glassdoor

Wayfair Reviews

Updated August 21, 2017
820 reviews

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3.1
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Wayfair CEO Niraj Shah
Niraj Shah
552 Ratings

820 Employee Reviews

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Pros
  • Everyone is highly motivated, but still manages to preserve excellent work-life balance (in 69 reviews)

  • lots of fun perks: gym discount, free snacks, local discounts etc (in 85 reviews)

Cons
  • Poor work life balance, especially for working moms (in 30 reviews)

  • entry level positions are a lot of manual work (in 41 reviews)

More Pros and Cons

  1. Helpful (106)

    "A perfect place to keep your head down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.


  2. "Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Analyst in Boston, MA
    Current Employee - Experienced Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (Less than a year)

    Pros

    - Vibrant culture and environment
    - Fast paced environment, even if the work isn't
    - Company is growing quickly, opportunity for growth
    - Positive office environment, social gatherings, game rooms
    - Free unlimited snacks, lots of fringe benefits

    Cons

    - Work itself can be tedious

  3. "Great place for engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Wayfair full-time (More than a year)

    Pros

    Great people, lots of opportunities

    Cons

    Not big on working from home if that's what you want


  4. "Sales Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair full-time

    Pros

    Good People, Free Snacks

    Cons

    Strict Time Schedule, Confusing Bonus System


  5. "Exciting tech company, work hard/play hard culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Boston, MA
    Former Employee - Marketing Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 3 years)

    Pros

    - Tons of growth
    - Really smart management team
    - Good perks

    Cons

    - Internally competitive
    - The company changes tracks quickly which is both good and bad. Can mean more opportunity but can also mean that sometimes employees are moved around from group to group frequently

    Advice to Management

    Continue with transparency. Prioritize top projects and don't get distracted. Force middle management to continue to test and then actually implement winning tests.


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Boston, MA
    Current Employee - Business Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Young, fast-paced, test-and-learn culture, great work-life balance, everyone is open to constructive criticism

    Cons

    Quite a bit of turnover at lower levels, lower compensation than other entry level analysts

    Advice to Management

    Increase starting salaries for entry level analysts


  7. Helpful (2)

    "iOS department leaves a lot to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IOS Engineer in Boston, MA
    Former Employee - IOS Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    - Work/life balance was pretty good

    - fun coworker's easy to make friends here. The people is what I'll miss most.

    - Future visionaries always looking to improve and use modern technologies (Swift 3, unit tests, etc)

    - Pod outings with team

    - Kegs of beer, ping pong, foosball tables, etc

    - Benefits weren't best but not the worst either

    Cons

    - Too much bureaucracy and red tape. Many teams are inflexible when it comes to trying new things. New Ideas die in the red tape on feature teams and there's lots of design by committee.

    - Wayfair uses stack ranking which makes some employees very competitive and cut throat willing to get to the top at any cost even if it means throwing fellow teammates under the bus to get there, this isn't their fault as people though as they're not bad people, this is Wayfair's fault for encouraging such competition.

    - Lots of young people (75% or more) where this is their first job out of college which politics nightmare especially if you are introverted and lots of promotions based on bro status so if you're not loud or visible by management, you won't have a good time.

    - Inexperienced management. Lots of micromanagement from the top down. Management would tell you one thing and do the other.

    - No stability. Felt like management tried throwing darts at the board to see what stuck such as changing architectures, implementing new processes only to change them again a few weeks later. Teams moving around every few months. People given team lead positions only to get replaced by people hired outside the company after a few months.

    - Lots and lots and lots of pointless meetings.

    - Boring product. No matter if we use modern technologies at the end of the day it's a furniture selling app.

    Advice to Management

    Be transparent with your people. Don't tell them one thing and do another. Judge people based on results and not for being the loudest in the room. Stop trying so many new things at once.

  8. "Supplier Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time

    Pros

    Great team, constant opportunities for success.

    Cons

    Former office space was dated

    Advice to Management

    Keep the lower level employees up to date on company news


  9. "Great company, bad team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time

    Pros

    Fun, fast paced, engaged founders

    Cons

    Current team lack work life balance, does not build people up, only products, low pay


  10. "Sales Representitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Ogden, UT
    Current Employee - Inbound Sales Representative in Ogden, UT
    Recommends
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    I like the work environment. The people are great and the work description is not too difficult. Also, the benefits are great.

    Cons

    My only real complaint is that in the sales department the bonus structure is always changing for the worse.

    Advice to Management

    It is not encouraging for sales reps when the bonus structure keeps on getting more difficult to hit metrics. I believe that there should be more give than take when it comes to sales.


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