Wayfair Reviews | Glassdoor

Wayfair Reviews

Updated July 24, 2017
787 reviews

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3.2
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Wayfair CEO Niraj Shah
Niraj Shah
529 Ratings

787 Employee Reviews

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Pros
  • Everyone is highly motivated, but still manages to preserve excellent work-life balance (in 68 reviews)

  • lots of fun perks: gym discount, free snacks, local discounts etc (in 83 reviews)

Cons
  • Poor work life balance, especially for working moms (in 29 reviews)

  • Low starting salary for most entry-level positions (in 40 reviews)

More Pros and Cons

  1. Helpful (75)

    "A perfect place to keep your head down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.


  2. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Wayfair full-time

    Pros

    -great co-workers, culture
    -lots of fun perks: gym discount, free snacks, local discounts etc

    Cons

    - type of work gets repetitive
    - salary is pretty low

  3. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Ogden, UT
    Current Employee - Sales Representative in Ogden, UT
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (Less than a year)

    Pros

    Relaxed, positive, empowering position, great atmosphere, its a great job for students and parents because they offer work at home, and the bonus system is great.

    Cons

    Mind numbingly simple some days and getting time off is difficult


  4. "Business Intelligence Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time

    Pros

    Great culture, awesome benefit including employee discount

    Cons

    Not much perks like free lunch, company food isn't the greatest

    Advice to Management

    I feel employees are being treated fairly, but there aren't much growth after a few years within the team


  5. "Senior h. I. Improvement specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior H I Improvement Specialist in Ogden, UT
    Current Employee - Senior H I Improvement Specialist in Ogden, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    Benefits and compensation for above-average productivity

    Cons

    No room for growth for advancement

    Advice to Management

    N/A


  6. Helpful (1)

    "Quickly becoming just another call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Ogden, UT
    Former Employee - Manager in Ogden, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 5 years)

    Pros

    Great people. Decent perks. Quarterly team outings.

    Cons

    Rapidly losing their sense of company culture and becoming just like every other call center out there. Promotions nearly non-existent as they tend to hire managers from outside instead of showing faith in existing employees. Health benefits mediocre (high premiums).

    Advice to Management

    Please continue to invest in your current workforce. Looking outside the company when a manager-level opening comes in says you don't have faith in your current staff.


  7. Helpful (8)

    "Good Place to Work, Be Prepared to Demand More"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Typical Tech Office Culture - Play hard, party hard (office has kegs)
    Good Pay/Compensation
    Offers Good Hard Perks - Insurance, 401K, Stock Options
    Offers Good Soft Perks - Discounts (both at Wayfair and with other services)
    Free Snacks/Coffee/Beer
    Diversity

    Cons

    Restrictive for Creatives/Innovators
    Middle Management is weak and often lacks technical acumen
    No formal grooming/career growth process
    Lots of turnover is some operational teams

    Advice to Management

    Teach middle management how to bring people up through the company
    Give more evenly distributed opportunities for growth

  8. "EDI Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wayfair full-time (Less than a year)

    Pros

    Nice working environment. Open floor plan.

    Cons

    They seem to underpay a lot of people.


  9. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time

    Pros

    Great work environment, everyone is willing to lend a helping hand

    Cons

    Catch the wave of the work ethic!

    Advice to Management

    Better snax pls


  10. "Starting Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wayfair full-time

    Pros

    Co workers are great and free snacks.

    Cons

    Very low pay. There is an "elitist" attitude by management toward lower level employees

    Advice to Management

    Pay more to retain good people.


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