What is a typical working day like at Zendesk?

I’ve loved my experience so far – I work remotely and still get regular opportunities to connect with my team in person, which strikes a great balance. Compensation is fair, and while targets are challenging, they’re absolutely achievable (as they should be). What stands out most is the leadership – particularly in the commercial and enterprise space – which is far more inspiring than what I’ve experienced at previous companies. The culture is refreshingly down-to-earth: no politics, no cliques – just smart, busy people who are kind and willing to help if you reach out. Managers are supportive and proactive in removing roadblocks, and there’s real flexibility in how we structure deals for customers – more than I’ve seen at any other SaaS company. WFH works really well for me, and the team trusts you to deliver. While the benefits aren’t the best I’ve had, they’re still good – and to be honest, tech is a little spoiled in this area anyway. The product has also been a pleasant surprise; the AI in particular is genuinely powerful and better than I expected coming in. That said, when I do get in front of customers, they’re highly receptive and tend to view Zendesk very positively, the product delivers on its promise. I’d say a sales targets are fair. There has been a culture change to a stronger sales culture (all-be-it a much lower pressure environment to other SaaS companies I’ve worked for). Potentially some reps just didn’t know how to sell strategically post-covid? I’d say there pressure level is good to perform, not so strong that it keeps me up at night.

If I could change anything, it would be the internal sales tools and processes – we have lots of tech, but not enough that truly helps at scale. There’s also a complete lack of strategic ABM, and the fact that marketing and sales collaboration is still run through spreadsheets is baffling. Operationally, I have far fewer customer meetings per week than I’m used to due to the admin load, which impacts productivity. which is a refreshing change from my previous employer. Lastly, contracting in USD only continues to be a major friction point in APAC – it introduces unnecessary risk for customers and has cost us deals.