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      lululemon

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      What is the hiring process like at lululemon?

      lululemon reviews

      From a very disappointed, experienced employee

      Assistant manager, guest experience
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team and the people are from very diverse lived experiences, and it makes for a very accepting and collaborative atmosphere on the sales floor. Benefits are good, parenthood leave is good.

      Cons

      As a company, lululemon has accepted and encouraged organized retail crime, and continually doesn’t do anything about it. With no consequences, ORC has gotten to the point where there are threats of weapons, shooting, and harm to employees. Teams are verbally harassed regularly by ORC perpetrators, including enduring slurs regarding their own race or sexuality. When reported as teams are told to do, they are repeatedly encouraged to “file a report” to our asset protection team, which results in no action. It got to the point where my team had 80% turnover in less than 6 months, due to constantly living in fight or flight stress responses while at work. One store manager in the region responded to their teams feedback and concerns around this with “Well, if you can’t handle this type of environment, then maybe this role isn’t for you.” This is a retail sales floor role, teams shouldn’t be submitted to such blatant harassment and forced into a stressful and dangerous work environment. The company also touts high growth and development opportunities; however past the Assistant Manager role, there are very few opportunities for growth and very little support or transparency from managers regionally and above in regards creating or sharing development plans for talented individuals in store roles; those people have the drive, the want, and passion to grow, and it gets very frustrating, when you repeatedly get told “next time!”. When asked about feedback, they have none—but they continue to fill roles with temporary contract transfers, of people who have already done that exact role. Essentially if you want “Role A” you can only get it if you have done “Role A” before. This really limits growth opportunities for people who haven’t done “Role A” but are qualified to get hired into it, and do it well, while learning and developing as a leader. These folks are super out of touch with the atmosphere in stores, as well as the sheer amount of talent they are losing due to all of the above. Frequently, regional and area managers push to both hire and terminate to fulfill diversity quotas instead of hiring who will be the most powerful and impactful candidate in those roles based on the role requirements. Over the last year, I witnessed how severely this impacted the region and area that I work in, as multiple business units and dozens of teams weren’t being managed properly. I had been with lululemon for almost 8 years, and I’m really disappointed in the direction that it took about 2-3 years ago. It is nothing that it says it is. I’m also disappointed that I didn’t leave sooner.

      3
      avatar
      lululemon Response
      now
      We appreciate you for taking the time to share your honest feedback about your experience working at lululemon, and have so much gratitude for your tenure of almost 8 years. All of your concerns have been carefully noted with the appropriate teams, especially the feedback about leadership practices and internal growth opportunities. Your input is valuable to us and will support us in enhancing the overall employee experience.

      Very toxic environment

      Anonymous employee
      Former employee
      Ardmore, PA
      Recommend
      CEO approval
      Business Outlook

      Pros

      The discount was a plus

      Cons

      No one was welcoming, the interview process was long and excessive for no reason, training takes a long time but you learn nothing valuable, and they are very strict are weird things.

      Good work experience

      Qa analyst
      Former employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      work culture: hiring process emphasize cultural fit. Great group of people to work with.

      Cons

      Sometimes Communication can be improved. Collaboration between departments can be better

      Looks like a big-brand dream company from the outside, but look deeper before joining

      Senior initiatives manager
      Former employee
      Vancouver, BC
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many colleagues are genuinely kind, passionate, and mission-driven. Some of the best people I’ve worked with professionally. On-site fitness classes and one day per week to work from home. The “Sweaty Pursuits” wellness benefit covers some fitness classes (though strict on what qualifies) Office is visually appealing and modern, with occasional community-building events.

      Cons

      Based on my personal experience. May not be representative of other departments and teams in the organization: Direction and feedback from leadership is often inconsistent or contradictory. One week you're told you're a strong contributor, the next you're questioned by multiple managers from your team about your value, even when you're not directly reporting to them. Some managers don't model the expectations or rules that they set for their teams, which makes it difficult to stay motivated or feel fairly supported. A 4-day in office mandate was rolled out recently post-hiring, despite more flexible messaging during the recruitment process. Recent mass layoffs (~150, see your local news for more info), with unclear and fuzzy reasoning shared internally. Many high performers were let go, and (unconfirmed) rumors of more cuts are circulating amongst many, which naturally happens at any company after a wave of layoffs and has understandably spiked anxiety across teams. According to internal chatter, some were let go not for performance or financial reasons, but because their roles were deemed unclear which raises concerns about planning and accountability at the leadership level. Despite branding around "caring for the whole person," lived experience often feels the opposite. Some team members have taken leaves due to stress, and in several cases, those absences were openly mocked or gossiped about by peers and even leaders (ironically perpetuating the very culture that leads people to the point of taking a leave of absence in the first place.) The culture can feel psychologically unsafe, with a tendency to protect dominant voices regardless of their actual impact. Being a strong and effective leaders who is collaborative, thoughtful, and empathetic is sometimes overshadowed by those who speak the loudest or most critically of others' work. Teams are expected to operate at high intensity without standard program/project/tech management structures in place or leadership accountability. Attempts to bring in best practices that are industry standard are often met with resistance from leadership, even if the existing processes clearly aren't working and a solution was asked for. There is little room for iteration or learning through working drafts. If your first version of a solution isn't perfect, it may be dismissed or outright shifted to someone else rather than developed through collaboration, which leads many to falsely question their own capabilities and discourages growth and development. Certain team members exhibit toxic behaviors (undermining, exclusion, purposeful attempts to make others sound and look ineffective in their roles, etc.) and are still rewarded or shielded due to their *perceived* high performance. There’s a growing disconnect between leadership and day-to-day employees. Senior leaders are often removed from the execution, yet the pressure to solve complex, organization-wide problems often falls to junior or mid-level staff, regardless of this level not having adequate resources or authority to enact the change that is needed. Culture of "managing up" has gone too far. In many cases, leadership relies heavily on those below them to drive clarity, communication, and even their own deliverables.

      11

      Great company

      Educator
      Current employee
      Raleigh, NC
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people, benefits, and you get to wear comfy clothes to work. I thought that they did a great job at inclusion as well. The interview process was quite difficult but helped me in the long run because of that experience preparing for future jobs.

      Cons

      Sometimes weird hours and having to work two weekend days always was tough (fri, sat, or sun).

      avatar
      lululemon Response
      now
      Thank you for sharing your experience and for being part of the team in Raleigh. We're glad to hear you're enjoying the perks, benefits, and inclusive culture, and we appreciate your feedback on scheduling and leadership development. We'll keep your insights in mind as we continue to create a supportive and balanced environment for all employees.

      My feedback

      Retail sales assistant
      Current intern
      Dubai
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working there. It was a learning experience.

      Cons

      It was a difficult recruitment process.

      High-Impact Leadership Role on the Floor — Demanding Pace

      Guest experience lead
      Former employee
      Washington, DC
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Guest Experience Lead role sits in a unique and powerful space within the store ecosystem. You are not simply selling product — you are shaping the energy of the floor. You drive the guest experience moment to moment, act as Supervisor on Duty, coach Educators in real time, and translate leadership strategy into execution. The role develops strong situational leadership skills. You learn how to read a room quickly, manage traffic flow during peak hours, resolve service breakdowns with composure, and elevate transactions through thoughtful connection rather than pressure. It’s an excellent bridge between Educator and Assistant Manager because you gain exposure to performance feedback, hiring input, and operational accountability without being fully removed from the guest-facing side of the business. The emphasis on structure and intentional communication is a major strength. Success requires clarity, alignment, and disciplined floor management — skills that are transferable far beyond retail.

      Cons

      The expectations are high, and the accountability can feel disproportionate to compensation. You are often carrying managerial responsibility without the full authority or pay of a formal manager. Because the role is deeply guest-facing, it can be emotionally demanding. You are absorbing team dynamics, guest escalations, and business targets simultaneously. During high-volume events (holiday launches, Black Friday, etc.), the pace is relentless. In periods of organisational transition, role clarity can blur. Depending on the store, you may find yourself balancing visual, operational, and people leadership tasks all at once.

      1

      Fun

      Part time educator
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This job is one of the better jobs I’ve had. Love how fun the environment is, and I work with a some really sweet girls who’ve become friends!

      Cons

      My management is full of first-time managers who aren’t great at boosting team morale. Hours were cut tremendously after the holidays and instead of giving existing educators more hours, they hired more part-time educators and gave the open full-time role to a new hire.

      Amazing Experience

      Floor support
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - opportunity for growth - health benefits - WFH options - other company benefits

      Cons

      - interview process can be overwhelming but manageable once prepared

      Good Pay

      Sales associate
      Former contractor
      Central Valley, NY
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay, people, and at atmosphere

      Cons

      competitive, interview process, and hard to get interview unless you know someone