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      Senior Customer Service Representative Interview

      Aug 21, 2018
      Anonymous employee
      Pune
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at ADP (Pune) in Nov 2015

      Interview

      Very unprofessional recruitment team. Shabbily dressed, lack communication skills and don't respect the candidate's time. They call you really early on random working days and make you wait forever - that too on short notice. Team is very pushy and aren't willing to adjust, even if there's a possibility to work things out. After the interview you don't hear from them for weeks! This makes you very anxious and kind of becomes a hurdle to plan next steps, exit I'm current role. I was made to wait for 4 weeks after my final round for the offer, and then was asked to come asap - it left me in a very uncomfortable situation as I had to serve a notice in the current role. If only I was offered it few weeks before, I wouldn't have had to jump out of old job.

      Interview questions [1]

      Question 1

      Qualification, work experience, reasons for leaving pervious jobs, most recent job role/ tasks
      Answer question
      avatar
      ADP response
      7y
      Sorry to hear about your negative experience. We have shared your insights with our recruitment teams and will continue to strive to improve our interviewing processes. Thank you for sharing with us on Glassdoor.

      Other Senior Customer Service Representative Interview Reviews for ADP

      Senior Account Manager Interview

      Jul 14, 2025
      Anonymous Interview Candidate
      Staines, England
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at ADP (Staines, England)

      Interview

      An unprofessional interview process includes poor communication, disorganization, unclear roles, inappropriate questions, unprepared interviewers, lack of feedback, and delays, leaving candidates confused, disrespected, because of the inappropriate questions I was questioning the company's professionalism

      Interview questions [1]

      Question 1

      Are you planning to have children soon?
      Answer question

      Senior Customer Service Representative Interview

      Dec 6, 2019
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied in-person. I interviewed at ADP

      Interview

      Very lengthy and inhuman , they asked me to come down to the office for documentation and then didn't even check it and asked me to send soft copy instead

      Interview questions [1]

      Question 1

      Why you want to join ADP Why you left your previous company What are your salary expectations
      Answer question
      avatar
      ADP response
      6y
      Thank you for sharing your insights into the interview experience with us on Glassdoor and we apologize that your experience was negative. We will share with our talent acquisition teams to better improve our process.

      Senior Customer Service Representative Interview

      Aug 1, 2018
      Anonymous Interview Candidate
      Andover, MA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at ADP (Andover, MA) in Jul 2018

      Interview

      They hire through a Employment Agency. You interview first with them. They then set up a Phone Interview with one of five hiring mangers from ADP, then they have you come in and interview with three hiring managers.

      Interview questions [1]

      Question 1

      What do you know about ADP Total Source? Tell me about your last job Tell me about a diificult experience you had in your last job and how you handled it.
      1 Answer
      avatar
      ADP response
      7y
      Thank you for sharing your experience with us on Glassdoor.