Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      AT&T

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: AT&T reviews | AT&T jobs | AT&T salaries | AT&T benefits | AT&T conversations
      AT&T interviewsAT&T Call Center Customer Service Representative interviewsAT&T interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Call Center Customer Service Representative Interview

      Jul 27, 2016
      Anonymous employee
      Farmers Branch, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AT&T (Farmers Branch, TX) in May 2016

      Interview

      I applied to the position on May 6th of this year. I received an email that same day inviting me to schedule an interview for a conference call via web or phone on the 9th. The next day I was sent another email to take the assessment test. 3 days later on the 13th I got another email from HR stating that I passed the assessment and it was time to schedule my phone interview which was on the 16th. Next was the face to face on May 27th (because I was out of town). I actually interviewed with the Director. I then received a callback the same day with an offer and start date. The start date was for July 11th. I spent the majority of last month completing new hire paperwork. Everything was done by the time we started.

      Interview questions [1]

      Question 1

      Describe a time when you had to calm an irate customer
      Answer question

      Other Call Center Customer Service Representative Interview Reviews for AT&T

      Call Center Customer Service Representative Interview

      Dec 3, 2020
      Anonymous employee
      Hot Springs, AR
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at AT&T (Hot Springs, AR) in Nov 2020

      Interview

      LONG took 2 hours of questions and on top of that another two hours just to do the hire on process you would think I have company like that what have better interview standards versus you know 4 hours of my day wasted doing that but I mean at the same time I earned what I wanted to make

      Interview questions [1]

      Question 1

      How many years in customer service do you have
      1 Answer

      Call Center Customer Service Representative Interview

      Jun 25, 2016
      Anonymous employee
      Fayetteville, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at AT&T (Fayetteville, NC) in Jun 2016

      Interview

      When I first applied after the pre-screen questions I received an email stating that I proved to have qualified for the position. I then was contacted to by phone to see when to schedule a face to face interview. The interview was later on in the week. They sent tips and what the dress code was for the interview. The face to face interview was pretty standard. A few hours after the interview I was contacted about a drug screen and background check.

      Interview questions [1]

      Question 1

      What can you bring to AT&T? Tell me why you are the best candidate for the position? And standard situational questions.
      1 Answer
      4