I applied online. The process took 2 months. I interviewed at AT&T (Mesa, AZ) in May 2024
Interview
The process of getting to an interview is time consuming. Since everything goes through a scanning process getting an interview is almost impossible. Also, once you get to the interview the job requirements have been changed or added too.
Interview questions [1]
Question 1
Typical CSR questions. Like how would you handle a difficult customer? How would you handle a difficult work situation?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations