I applied online. I interviewed at Air Canada (Ottawa, ON) in Mar 2017
Interview
It is an online video submission (5 questions)with the same 10 yes or no questions asked in the application process. You can film you're responses as many times as needed but once you go to the next question you cannot go back. If you are bilingual there was one scenario question at the end that had to be answered in French.
tell us about a time when you offered excellent customer service to someone.
what did you do?
why did you do it?
how did you know the customer was satisfied?
what was the outcome
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).
