I applied online. I interviewed at Air Canada (Los Angeles, CA) in Sep 2017
Interview
I applied online on August 24, 2017 and immediately got a video interview to do. There were 16 questions in total. The first of them were yes or no questions, and the rest was actual behavioral questions and asking about your work experience. There was no deadline for to complete it. I did the video the next day August 25th. On the 28th I received an email for face to face interview. September 12th I came in with my resume, diploma, and printed papers that was required. On the 14th, I got an email to do 3 assessments and to call for drug testing.
Interview questions [1]
Question 1
There is a family of 4 going on their first trip to Disneyland but there was an error on their boarding passes that they all separate seats. There are two 8 year old kids. As a gate agent, what would you do?
I applied online. The process took 2 weeks. I interviewed at Air Canada (Vancouver, BC) in Mar 2022
Interview
A recruiter will conduct an initial screening to:
Confirm your availability and willingness to work irregular hours, including nights and weekends.
Briefly discuss your experience and motivation for applying.
I am asked about my availability, ability to work shifts, and basic customer service experience.
Common questions include:
"Why do you want to work for Air Canada?"
"Describe a time you handled a difficult customer."
"How do you handle stressful situations?"
may also be asked about your ability to manage a fast-paced, high-pressure environment and understand the airline's values.
Interview questions [1]
Question 1
Describe a time you handled a difficult customer. How did you resolve the situation?
I applied online. The process took 1+ week. I interviewed at Air Canada (Toronto, ON) in Nov 2021
Interview
Awesome interview, the girl was very nice and helped make it an easy going interview! No issues when I asked to repeat a question and overall professionally it was a great interview.
Interview questions [1]
Question 1
A time i had an irritated customer and how I helped them.
I applied online. The process took 3 weeks. I interviewed at Air Canada in Jul 2021
Interview
A recorded video interview as a first assessment. Next was a live video interview that took about 25 minutes. Finally, an in-person interview/skill assessment. Overall it was not too difficult nor complicated, and you could redo your recording once.
Interview questions [1]
Question 1
What is your best strategy to stay organized? Tell us a bit about yourself?
