I applied through an employee referral. I interviewed at Air Canada (Tampa, FL) in Feb 2019
Interview
I applied about 2 weeks ago and they called me to schedule a phone interview 2 days later. The day of the phone interview, she called me 30 minutes before my actual set time because "something came up". First, she got through the status questions (where do you live, can you work in this country, etc). Then she asked me 5 questions about very specific situations I was faced with at work. She asked me to go into detail and not give general responses on how I deal with something, rather say exactly what I did.
They scheduled me for both an English and a Spanish language test very early the next morning and a face to face interview the same day.
Interview questions [5]
Question 1
Tell me about a time you went above and beyond for a customer
The progress was lengthy. I had 2 interviews excluding the phone one. It took a while before I got a call back to get a response. The benefits seem nice though.
I passed 5 interviews (4 for each language}
The general one was long and they asked me some treaky questions.
At the end, they explained to me all about the position and they gave me the opportunity to asked them questions.
Interview questions [1]
Question 1
What were my goals?
Describe how did I improve myself in previous jobs?
One on one sit down interview with an interviewer. The person asking different questions. It does include role play, explaining what is expected and the schedule is base on 24/7 industry