Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 3 weeks. I interviewed at Air Canada in Apr 2015
Interview
Firstly, it was a short phone interview with basic questions as well as one behavioral style question. The questions were very easy and the woman was very friendly and helpful.
Second, I was scheduled for a language assessment for the other languages that I speak (this is only a short talk on the phone, only conversational questions asking about your current job, why you want to work at Air Canada, your hobbies, etc. It is about 5 or so minutes in each language).
Thirdly, after I had passed the assessment I was e-mailed an evaluation on the Air Canada website. It consisted of 135 multiple choice questions. You are given an hour to complete the test. The test is skills about Geography, Math, etc.
Once I had completed the test I was later called by the recruiter to mention that I will continue in the process for a 1:1 interview at a location in town. She e-mailed me the details as well as some forms I had to print out and bring to the interview.
Furthermore, the in-person interview was mostly more behavioral style questions. The questions were not difficult and was only about twenty (20) minutes in length. I was given a role play scenario as well. I was told to wait one to two weeks to hear back.
Interview questions [1]
Question 1
Q: Why do you want to work at Air Canada?
Q: Tell me about yourself.
Q: Tell me about a time you made a mistake at work and how did you correct it.
Q: Tell me about a time your manager told you to do a task differently.
Q: Tell me about a time you helped a co-worker in need during a very busy time.
(Not all inclusive.)
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).
