I applied online. The process took 1+ week. I interviewed at Air Canada (Montreal, QC) in Sep 2016
Interview
I did a phone interview and spoke about my experience and skills, then a language interview for English and French over the phone, then an in person interview with a human resources employee and then with a customer service manager. Then a HR employee phoned me to give me my offer! The interview process was very straightforward, and they asked questions that were really pertinent to the job without any generic questions. It was a really nice interview process.
Interview questions [1]
Question 1
Very broad questions on your background in customer service to let you explain and talk about your experience. No trick questions or the dreaded "strengths and weaknesses" question. The HR person interviewing me was very nice, was interested in my experience and a very good interviewer.
I applied online. The process took 2 months. I interviewed at Air Canada (Vancouver, BC) in Jan 2019
Interview
After applying for the position, I got a phone call for the phone interview, and then I went through two language tests. Finally I was offered a chance to have the final face-to-face interview, which I didn't finish yet.
Interview questions [1]
Question 1
The 1st phone interview: Experiences that you had to deal with angry customers and experiences that you voluntarily helped someone who was very busy at work
I applied online. The process took 3 months. I interviewed at Air Canada (Calgary, AB) in Nov 2018
Interview
Applied online, then the next day received email to complete a video interview online. A couple days later did a phone interview asking some general behavioural questions, a week later did a language test over the phone in two different languages. Few weeks later had an in person interview, then waited about two-three months before got offered the job
Many stages. From initial application there was a telephone interview, language tests, and an in-person interview before the job offer was presented. The interview questions were largely situational to try to gauge how you would react in certain situations.
Interview questions [1]
Question 1
Provide an example of when you provided excellent customer service.
