I applied in-person. I interviewed at Alaska Airlines
Interview
Started with orientation. Had scheduled group interviews with about 10 people and a scheduled two on one interview. Group lasted one hour. Two on on lasted 30 minutes. Had to wait for everyone to finish and then found out if we got the job.
Interview questions [5]
Question 1
Name a time you experienced bad customer service as a customer. Name a time you had good experience as a customer.
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.