I applied online. The process took 3 weeks. I interviewed at Alaska Airlines (Seattle, WA) in Feb 2020
Interview
The process took 3 weeks from the time I applied, to the time I was invited to a F2F interview, with a video interview in between. After one week, I received an email for a video interview. For this, I recorded answers in a one-minute time frame to questions displayed on my screen. There were 7 questions mostly about conflict resolution, problem solving, and people skills.
Interview questions [1]
Question 1
Describe a time when you received negative feedback from a customer, and how you responded to this?
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.