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      Alorica

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      Alorica At Home Agent Interview

      Feb 14, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Alorica in Feb 2018

      Interview

      I applied on 1/29/18. Got email to do virtual assessments and interview on 1/30 which I completed. Spoke to multiple recruiters between 1/30 and 2/8 regarding different opportunities available. I ended up selecting the one that better fit my schedule. Did a phone interview on 2/9 which was only 5 minutes. I then got scheduled for another interview to be held on 2/13. This one was over 30 minutes long with more in depth questions. Within a hour, I got an email with the offer.

      Interview questions [6]

      Question 1

      What is the difference between phone customer service and in person customer service?
      Answer question

      Question 2

      Are you eligible for rehire at your most recent employer and if so, why?
      Answer question

      Question 3

      What are 3 things you have that help you exceed with customer service?
      Answer question

      Question 4

      How do you de-escalate an irate customer?
      Answer question

      Question 5

      Why did you apply at Alorica?
      Answer question

      Question 6

      Tell me about a work situation when you had to deal with constantly changing procedures or policies? How did you adapt?
      Answer question
      8

      Other Alorica At Home Agent Interview Reviews for Alorica

      Alorica At Home Agent Interview

      May 8, 2022
      Anonymous employee
      Ocean Springs, MS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Alorica (Ocean Springs, MS) in Apr 2021

      Interview

      Interview was done over the phone. Sent to complete a drug test, and background check. Once results came back I was hired and my computer, and schedule was sent to me.

      Interview questions [1]

      Question 1

      How long have I worked in customer service.
      1 Answer

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