Amazon claims to have a "customer obsession" and to work vigorously to earn and keep customers trust. Apparently this does not extend to their recruiting process. After my experience as a recruiting customer, I am no longer an Amazon customer as well. Here's what happened... 1. Was contacted by an internal recruiter for a position I did not apply for. I have no idea how they found me, but I was flattered and curious so proceeded with the process. 2. Recruiter sent me a (template) email with the interview information. Oops! A day later sent another email as the first email they sent was wrong (wrong dates, time, team). 3. Second email sent info re: a technical interview. What? This wasn't a technical job. Sent recruiter asking what they were testing. 4. Oops! Wrong (template) email - again! No technical interview, just a phone conversation with the hiring manager. 5.Day of phone interview -- received email from recruiter. Hiring manager is sick. Rescheduled. 6, Day of rescheduled interview -- lots of static on their line, couldn't hear the hiring manager. He called back -- still static, but better. Then the call dropped off. He called back. Call dropped off again. He didn't call back. You would think a company worth billions could afford a working phone system. 7. Contacted recruiter, told her about their phone issue, rescheduled the interview. 8. Day of re-rescheduled interview. Hiring manager never calls. 9. Sent email to recruiter telling them that hiring manager never called. 10. One week later... no word from manager or recruiter. I realize that Jeff Bezos is laughing all the way to the bank, but I thought he was genuine when, after the deluge of negative press regarding Amazon's culture, that he wanted to correct things. Amazon is frantically hiring. I'm wondering how many great people they have lost because of their shockingly disorganized recruiting process. They need to understand that "customers" include those they are trying to recruit.