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      Customer Support Associate Interview

      Jan 20, 2018
      Anonymous Interview Candidate
      Bengaluru
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at Amazon (Bengaluru) in Jan 2017

      Interview

      I got an email from Amazon Web Services saying one of their current employees had referred me. I couldn't guess who had given my reference but nonetheless since it was AMAZON, I decided to go ahead. I didn't know for which profile the interview was and when I replied to the email asking about the job description I got no response and before you ask, there was no contact number mentioned in the email. I came to know the position that the interview was for on the day I reached for the venue. There were more than 50 people who had come for the interview and we had t register ourselves at the reception to get a visitor's badge. So firstly they took a written test with some questions related to English, some basic technical and maths questions. After I cleared that I had a face-to-face round with one of the guys in the Operations team who explained that it was purely a non-technical role and whether I was still interested when he saw my resume filled with technical experience. I responded with the usual that who wouldn’t want to join Amazon etc. etc. and basically cleared that round too. After that they asked me to wait and go inside one of the rooms when that HR manager is free but then someone else went in instead of me and I had to wait again. Later they said my interviewer is yet to come and I can go have lunch and come back in around half an hour. I came back and was made to wait again since another guy who started to wait after me was called in and his interview lasted around 20-30 minutes. So when finally my turn came that lady asked me the same thing that I am totally into a technical profile right now and do I really want to proceed, I said yes and she asked some situational questions like the previous guy and took notes while I spoke. I even asked her if there was any provision to switch to a technical profile after sometime in this role to which she agreed. When we were done, she went over to her HR manager and spoke about me and came back with some weird news, that I will be considered for a Cloud support position later and she will send me a test email with the JD and stuff and I should take 2-3 weeks’ time, prepare and then come back. I mean seriously! What a waste of time. Being in their office from 9am-1:30pm, all for nothing. I felt so dejected and it felt worst to be rejected for being overqualified.

      Interview questions [3]

      Question 1

      What have a done to help a team member do better in his/her tasks
      Answer question

      Question 2

      What is that one out-of-the-box thing that I have done in my professional career.
      Answer question

      Question 3

      Have you taken any decision without consulting your team lead? Has it backfired
      Answer question

      Other Customer Support Associate Interview Reviews for Amazon

      Customer Support Associate Interview

      Jun 5, 2026
      Anonymous Interview Candidate
      Hyderābād
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Amazon (Hyderābād)

      Interview

      Screening Test Hr interview Level is average please donot found under confident in interview it's easy test consisted of listening speaking and writing it is easy to crack Screening is a jam session be confident and have a clear thought process

      Interview questions [1]

      Question 1

      English test consisted of email writing grammar speaking and listening
      Answer question

      Customer Support Associate Interview

      Jan 1, 2025
      Anonymous Interview Candidate
      Hyderābād
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Amazon (Hyderābād) in May 2024

      Interview

      The interview process was online. conducted using HIrePro. It takes around 60 to 90 minutes. It was a non technical interview. You require a system with a webcam and a stable internet connection to attend the interview. Also you are required to have a microphone.

      Interview questions [1]

      Question 1

      Describe About yourself. Typing skills were tested. Some problem solving question were asked. Customer Interaction Demo type questions were present where you are required to talk or type to solve the issue raised by the customer.
      Answer question

      Customer Support Associate Interview

      Oct 15, 2024
      Anonymous Interview Candidate
      Bengaluru
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Amazon (Bengaluru) in Jan 2024

      Interview

      1. HR meeting 2. First Technical Interview 3. Second Technical Interview 4. Final Interview Interviewers were very friendly and supportive, it was a good experience. But unfortunately I didnt get the job.

      Interview questions [1]

      Question 1

      Mostly about my resume and certification. I had a cloud certification and there was question from it. And 3 question based on Amazon principles.
      Answer question

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