Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Amazon

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Amazon reviews | Amazon jobs | Amazon salaries | Amazon benefits | Amazon conversations
      Amazon interviewsAmazon IT Support Engineer interviewsAmazon interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      IT Support Engineer Interview

      Mar 31, 2020
      Anonymous Interview Candidate
      Herndon, VA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Amazon (Herndon, VA) in Mar 2020

      Interview

      I was offered a phone interview, via a web link to Amazon's Chime conferencing application. Although the emails I received in advance of scheduling it suggested I review Amazon's content about their culture and what to expect during the interview process? I found it wasn't very helpful at all, as this initial interview jumped right into a solid hour of firing Apple Mac, Linux, Windows and networking questions at me. (Their information online emphasized that they like the "STAR" method of phrasing responses to their interview questions and implied it would primarily be your standard issue questions like "Tell me about a time when..." or "Where do you expect to be in X number of years..." I got a few of those, but primarily tech questions.) I was told they'd get back with me in 48 hours or so to let me know something. But today, all I received was a very generic looking email inviting me to sign up to spend an entire day doing online interviews with them, with 4-7 people, and suggesting they could take about an hour each. Seriously -- if this is how they do the "second interview" for candidates? I'm quite unimpressed, and tempted to take a pass on it. I know right now the market is really tough, with the Coronavirus shutting so many things down temporarily. But blocking out a day for what feels like a form letter email and no feedback if they liked my initial interview responses or not? Not cool, Amazon....

      Interview questions [5]

      Question 1

      Describe how to do an SMC reset process on a Mac.
      1 Answer

      Question 2

      What is the name of the most recently released version of Mac OS X. Can you name a number of earlier versions?
      1 Answer

      Question 3

      Name some of the folders you might find in a typical Linux installation.
      1 Answer

      Question 4

      A user gives you two displays and says they're not working right. How do you troubleshoot this?
      1 Answer

      Question 5

      Explain the differences between a router, a hub and a switch.
      1 Answer
      18

      Other IT Support Engineer Interview Reviews for Amazon

      IT Support Engineer Interview

      Feb 19, 2026
      Anonymous employee
      North Haven, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Amazon (North Haven, CT)

      Interview

      They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.

      Interview questions [1]

      Question 1

      What is a challenging issue you had to resolve?
      Answer question

      IT Support Engineer I Interview

      Feb 11, 2026
      Anonymous employee
      Daventry, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Daventry, England)

      Interview

      Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.

      Interview questions [1]

      Question 1

      Interaction with difficult customer and outcome
      Answer question

      IT Support Engineer Interview

      Sep 3, 2025
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Nashville, TN)

      Interview

      first starts with a phone screening. then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.

      Interview questions [1]

      Question 1

      tell us about a time you handled a difficult situation.
      Answer question
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Google
      4.5★Compensation & Benefits
      avatar
      Meta
      4.6★Compensation & Benefits
      avatar
      Amazon Web Services
      3.9★Compensation & Benefits
      avatar
      PayPal
      3.7★Compensation & Benefits