I applied online. The process took 2 weeks. I interviewed at American Airlines in Jun 2025
Accepted offer
Positive experience
Easy interview
Application
I applied online. The process took 2 days. I interviewed at American Airlines (Chicago, IL) in Dec 2016
Interview
I applied on their career portion of the American Airlines websites. I included a resume and cover letter. Later that day I received an email to interview. I interviewed in group with two other people. We were all asked about six basic questions. Left the interview and was told to wait for an email. The next day I received the offer email for the position!
Very smooth process and very excited!
You will take an online assessment, and if that goes well, then you will be invited to the airport for a F2F interview before a panel, where other people will also be interviewing.
Interview questions [1]
Question 1
Tell us about a time when you had a supervisor that was difficult to work with, what did you do?
Group setting
Fire round questions
Each person given a chance to answer
Process of elimination they start to disqualify people on the spot and you will find out if you pass or not
Interview questions [1]
Question 1
How do you handle a difficult situation with angry customer ?
Just be yourself, they really love people who has great customer service skills and show that they have great hospitality. Don't make it an interview, try to make it a conversation.