Working at American Airlines | Glassdoor

American Airlines Overview

Fort Worth, TX
10000+ employees
Company - Public (AAL)
$10+ billion (USD) per year
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld alliance, whose members and members-elect offer nearly 14,250 flights daily to ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#50)

American Airlines – Why Work For Us?

American is proud to have added more than 10,000 people to our team over the past few years.

Interested in joining American? Our premier global team, more than 100,000 people strong, is working hard every day to restore our airline as the greatest in the world. We owe our employees the best company culture in the business – one that’s built on respect. Respect for the product we’re providing our customers, respect for our company heritage and for our collective future. And most importantly, respect for each other. 

"We welcome people to our company who want to be part of restoring American to the greatest airlines in the world."

- Doug Parker Chairman & CEO   

American is the first airline to fly the DC-3 in commercial service from New York to Chicago

On the morning of April 15, 1926, a young aviator named Charles A. Lindbergh stowed a bag of mail in his little DH-4 biplane and took off from Chicago for St. Louis. Later that day, he and two other pilots flew three plane loads of mail from St. Louis to Chicago. Lindbergh was chief pilot of Robertson Aircraft Corporation, the second aviation company to hold a U.S. airmail contract, and one of scores of companies that eventually consolidated to form the modern-day American Airlines. American Airlines is now one of the largest airlines in the world. We've also created more than 900,000 jobs worldwide and we welcome people like you who are excited to join our #AATeam. Explore the possibilities and discover why our employees are #proudtobeAA!   

American Airlines Employee Business Resource Groups

 At American, inclusion is a priority 

Inclusion and diversity isn’t an inspirational goal, it’s the way American Airlines achieves success. By making inclusion and diversity a priority, we are able to maintain a workplace where every employee wants to be and prosper. With a workforce that represents a diverse world, American is able to drive innovation, creating an airline that customers want to fly and investors want to invest in. We are a global community — supporting each other and our customers in realizing the possibilities we can achieve with a dynamic and vibrant team. Hear what chairman and CEO Doug Parker says about the importance of diversity at American.  

American Airlines Giving

Putting our people first

Striking balance in the work environment

Our employees are one of the many assets that make American the best airline in the world. They treat our customers with the highest level of service, ensure our flights depart and arrive on time, work diligently to get baggage safely to its destination and so much more.Because we value our employees’ contributions so highly, we strive to be the most desirable employer in our industry. We do this by providing competitive pay and benefits packages, ample opportunities for career growth and development, a diverse and inclusive working environment and the recognition our employees deserve.Beyond the job, we encourage and support employee involvement in the communities we live and work. We seek out a variety of opportunities for our employees to be able to volunteer and contribute to their chosen causes, enhancing their lives and the lives of others around us.  

American employees serve their communities 

With global business comes global responsibility. American believes good corporate citizenship contributes to the economic and social well-being of our employees, shareholders, customers and our communities. At American, we use our scale and connectedness to influence widespread charitable action through direct philanthropic contributions and through the generosity of our employees and customers. Integrating our corporate charitable initiatives with the efforts made by our dedicated employees and customers, American hopes to make philanthropic endeavors to benefit children, education, human services and military/veteran initiatives.  

American Airlines Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,027 Ratings
  • Featured Review

    Helpful (10)

    "Growing in diversity and inclusion"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Fort Worth, TX
    Current Employee - Senior Analyst in Fort Worth, TX
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)


    American is going in the right direction to improve in diversity and inclusion in management.
    Flight benefits are of course great to have.


    No real cons at this time

    Advice to Management

    Keep listening to the employees

See All 2,697 Reviews

American Airlines Photos

American Airlines photo of: Looking Sharp
American Airlines photo of: Flying service puppies to their trainers: just one of the volunteer options.
American Airlines photo of: We also have jobs outside the airport
American Airlines photo of: Not everyone needs an office job!
American Airlines photo of: Hope you aren't afraid of heights!
American Airlines photo of: We love our baggage handlers!
See All PhotosSee All

American Airlines Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (74)  

    Customer Assistance Representative Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at American Airlines (Chicago, IL) in January 2019.


    Group interview. The interviewers were very easy to speak with. They made you feel comfortable and not like you were being interviewed. They spoke with us on what the job consisted of, and who they were looking to employ. Seven question were asked. Only remember the few I included below. Overall great interview process.

    Interview Questions

    • Tell us about yourself, and previous customer service experiences.   2 Answers
    • Why do you want to work for American Airlines?   2 Answers
    • What qualities make you the perfect candidate for this position?   2 Answers
    • What did you do to prepare for this interview?   1 Answer
    • Do you speak, read, and write a language other than English?   3 Answers
See All 2,024 Interviews

American Airlines Awards & Accolades

  • 2017 Airline of the year, Air Transport World, 2017
  • North American Candidate Experience Awards, The Talent Board, 2017
  • Top Rated Workplaces: Best of the Fortune 500 (#30),, 2017
  • Top 100 Military Friendly Employer, Military Friendly® Employer, 2018
  • 2017 Disability Equality Index® Best Places to Work, Disability Equality Index (DEI), 2017
See More

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Work at American Airlines? Share Your Experiences

American Airlines
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate