Working at American Airlines | Glassdoor

American Airlines Overview

Fort Worth, TX
10000+ employees
Company - Public (AAL)
$10+ billion (USD) per year
American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#50)

Company Updates

  • We fly for the same reason we always have and always will: you. You are why we fly.

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American Airlines – Why Work With Us?

American is proud to have added more than 10,000 people to our team over the past few years.

Interested in joining American? Our premier global team, more than 100,000 people strong, is working hard every day to restore our airline as the greatest in the world. We owe our employees the best company culture in the business – one that’s built on respect. Respect for the product we’re providing our customers, respect for our company heritage and for our collective future. And most importantly, respect for each other. 

"We welcome people to our company who want to be part of restoring American to the greatest airlines in the world."

- Doug Parker Chairman & CEO   

American is the first airline to fly the DC-3 in commercial service from New York to Chicago

On April 15, 1926, Charles Lindbergh flew the first American Airlines flight – carrying U.S. mail from St. Louis, Missouri, to Chicago, Illinois. After 8 years of mail routes, the airline began to form into what it is today. American founder C.R. Smith worked with Donald Douglas to create the DC-3; a plane that changed the entire airline industry, switching revenue sources from mail to passengers. 

Learn more about our historical journey.

 At American, inclusion is a priority 

From the team members we hire to the customers we serve, inclusion and diversity is a way of life at American Airlines. You’ll be a part of our global family of 130,000 team members who are valued, care for one another and have an opportunity to thrive. We proudly support 20 Employee Business Resource Groups (EBRGs) that represent our team members, their beliefs, nationalities, backgrounds and more. Guided by your unique perspective, we invite you to collaborate with our team as we continue to share the American Airlines story—today, tomorrow and beyond.

Ready to leverage your experiences and maximize your potential? Feel free.

American Airlines Giving

Putting our people first

Striking balance in the work environment

Our employees are one of the many assets that make American the best airline in the world. They treat our customers with the highest level of service, ensure our flights depart and arrive on time, work diligently to get baggage safely to its destination and so much more.Because we value our employees’ contributions so highly, we strive to be the most desirable employer in our industry. We do this by providing competitive pay and benefits packages, ample opportunities for career growth and development, a diverse and inclusive working environment and the recognition our employees deserve.Beyond the job, we encourage and support employee involvement in the communities we live and work. We seek out a variety of opportunities for our employees to be able to volunteer and contribute to their chosen causes, enhancing their lives and the lives of others around us.  

American employees serve their communities 

With global business comes global responsibility. American believes good corporate citizenship contributes to the economic and social well-being of our employees, shareholders, customers and our communities. At American, we use our scale and connectedness to influence widespread charitable action through direct philanthropic contributions and through the generosity of our employees and customers. Integrating our corporate charitable initiatives with the efforts made by our dedicated employees and customers, American hopes to make philanthropic endeavors to benefit children, education, human services and military/veteran initiatives.  

American Airlines Reviews

  • "Happy to fly to new heights"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time


    Great coworkers
    Self management
    Meet people from all over the world


    Sleep cycle off but worth it

See All 3,146 Reviews

American Airlines Photos

American Airlines photo of: Looking Sharp
American Airlines photo of: Team member walking off plane
American Airlines photo of: Team member moving the jet bridge
American Airlines photo of: Not everyone needs an office job!
American Airlines photo of: Hope you aren't afraid of heights!
American Airlines photo of: We love our baggage handlers!
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American Airlines Interviews



Getting an Interview

Getting an Interview




  1. Helpful (2262)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview


    I applied online. I interviewed at American Airlines in July 2016.


    Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!

See All 2,146 Interviews

American Airlines Awards & Accolades

  • North American Candidate Experience Awards, The Talent Board, 2017
  • Top Rated Workplaces: Best of the Fortune 500 (#30),, 2017
  • Top 100 Military Friendly Employer, Military Friendly® Employer, 2018
  • 2017 Disability Equality Index® Best Places to Work, Disability Equality Index (DEI), 2017
  • Asia’s Best Employer Brand Awards, Hosted jointly by World HRD Congress, Employer Branding Institute and Stars of the Industry Group, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Work at American Airlines? Share Your Experiences

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