Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      American Airlines

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: American Airlines reviews | American Airlines jobs | American Airlines salaries | American Airlines benefits | American Airlines conversations
      American Airlines interviewsAmerican Airlines Home Based Reservations Representative (HBR) interviewsAmerican Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Home Based Reservations Representative (HBR) Interview

      Mar 18, 2015
      Anonymous employee
      Cary, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Airlines (Cary, NC) in Mar 2015

      Interview

      The interview consisted of a group of 6, with 2 ladies in management asking the questions. There were a total of 5 questions - very basic & easy. The ladies asking the questions were very reassuring and sweet. They really helped take the edge off of our nervousness. It was a little tricky though, because at times they would have blank stares with our answers, nevertheless, the end result was great. They answered any and all questions we had after the interview. Also, I read in other posts that some people were held in a room and others were sent out. That was not the case. We were all told that we would hear something in a day or two on whether or not we would be offered a job. I heard back via email the very next day (in the evening).

      Interview questions [1]

      Question 1

      1 - Describe a time when I had an unhappy customer, and what I did to solve the problem (not verbatim, but along those lines). 2 - What have I done to troubleshoot my computer. 3 - Name 3 values I find to be important. 4 - What is a reason(s) that would be okay to miss work. 5 - How do I feel about working nights, days, weekends, and holidays. I wish all interviews were like this. If I can make it to the next round, TRUST ME, you can, too!! Good Luck!
      1 Answer